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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Tote Bags -Large 4.4 5 387 387
Love the look! I used this tote as a place to stash my needlework beside a favorite chair in my living room and it looks fabulous. April 6, 2011
Great Bridesmaids Gift! I ordered 14 of these bags for my wedding party (BMs, moms, readers etc). All the colors came out beautifully and true to the picture on the site. I did have two that were messed up. One I messed when typing the monogram and the other had a brown piece of fabric along the monogram that looked like a spot. Ballard replaced both of the bags without question and with no charge to me. They even expedited shipping so I would have them in time. I was very impressed by the level of customer service from this company and I would recommend these bags to anyone. Thank you!!! June 26, 2013
the price is right I have been looking for a new work bag for about a year-- something big enough to hold a laptop + books + diet coke + wallet, phone, keys. It was really hard to find something big, versatile and cute. I was really glad to find this bag. 1) I was looking for a big old bag, and part of the reason I ordered this was because all the reviewers were freaking out (for better or worse) about how enormous this bag is. I ordered the large and it really is HUGE. Comically large. I'm saying this because I wanted a big bag, and I was surprised to find that this one is almost too big. 2) I ordered the pale pink (really "blush"-- it isn't babyish pink, nor is it washed out). It's beautiful and true to the picture. I saw a couple reviewers who were disappointed about the consistency of other colors, but this one is very even. 3) The fabric is a pretty loose weave and it's rough. Believe them when they call it jute-- it's not canvas. It looks like the quintessential summer bag, but it's scratchy enough that I don't know if I'd want to carry it against my skin for long. 4) It seems like a lot of the people were disappointed with the monogram (too big, too small, off-center, weird thread color). I chose not to get a monogram in part because of the reviews. Remember that you can't return it if you monogram! It might just be me, but I don't really think the monogram fits the style of the bag, anyway. 5) The biggest question is the durability. I'm curious how it will hold up to heavy use-- especially the handles and corners. However, even if it wears out after 3 months, it's still a bargain. February 6, 2013
New gray color is beautiful! We purchased the jute bags in the new gray color as bridesmaids' gifts. My daughter's wedding colors are yellow and gray - the bridesmaids' monograms really pop with the yellow thread against the gray bag. A great gift! March 26, 2014
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