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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 551 reviewers.
Rated 4 out of 5 by Love but it sheds I love my Ballard Tote Bag(s). I have three and love them. I get compliments all of the time. My only issue is the jute sheds so I have to extra careful with my bag touching my clothing. The shedding is the only reason I rated it with four stars. May 7, 2016
Rated 5 out of 5 by My Bridesmaids LOVED them! I ordered a set of the large totes for my Bridesmaids (and one for myself) and the smaller tote for the Flower Girl. I filled them with a robe and flip-flops for hanging out in the bridal suite as we get ready on the big day. The large tote is big enough for the Girls to put other items (like shoes, cosmetic bag, etc.) that they may need to bring. Very pleased with the monogramming and the quality of the materials. Love that the tote also has a zipper closure. After the wedding, I'm sure the Girls will use these totes during the summer for the beach or the pool. April 20, 2016
Rated 5 out of 5 by Great for many uses! Love this bag! What a great value with the low price and free monogram! I use it to to carry things to/from work, and it held catalogs and magazines for a long car trip. Would be a great gift for a friend. May just buy the larger one too! April 17, 2016
Rated 5 out of 5 by Cute Jute Tote Cute tote. Seems to be good quality....time will tell. Monogram is cute although I wish it were a little bigger. March 27, 2016
Rated 5 out of 5 by A must have!!! I have bought this item in many sizes and colors, for friends, family and work. I can't get enough of them!! Very sturdy, comfortable to wear on shoulder. Get one!!or more March 13, 2016
Rated 5 out of 5 by Very nice size I ordered these for my daughters bridesmaids. They exceeded expectations for the price. Very nice quality March 9, 2016
Rated 5 out of 5 by My Fav! Love these bags! It's my go to bag for trips, beach, pool. It's a great personalized birthday gift for my friends too! It's reasonable, and excellent quality. March 3, 2016
Rated 5 out of 5 by Perfect bridesmaid tote! I wanted to find a cute bag for my bridesmaids to put all their gifts in, and this bag was PERFECT. I got the medium tote in coral. The bags and the embroidering are high quality and I love the zippered top. I was so happy when I opened the box and my girls loved them as well! I now use mine every day as a work bag. I would definitely recommend these bags to any bride looking for gift ideas, or anyone looking for a beach/work/casual tote. February 1, 2016
Rated 5 out of 5 by Two purchases within one month I purchased one tote bag for my daughter, and liked her's so much I bought one for myself. I especially like the zippered top. No more spills. January 28, 2016
Rated 1 out of 5 by Handles come loose I've only had this a month and the rivets holding on the handles have come off and the inside pocket is fraying off. I only use it to carry my lunch in to work, so has had maybe 20 uses. January 28, 2016
Rated 5 out of 5 by Very large spacious tote. I ordered 4 of the large totes to give as Christmas gifts. The names printed on the front were beautiful. The colors were all bright and very good quality. All of the girls were quite pleased. I would recommend these again! January 26, 2016
Rated 3 out of 5 by Fair I ordered 4 totes and 4 sets of cosmetic bags..the monogram on one was so bad I had to pay for another one..I am still waiting for on of the cosmetic I had to pay extra shipping. January 22, 2016
Rated 5 out of 5 by Tote bag My daughter-in-law was so happy with the bag I choice. The quality was awesome for the price and the monogramming was so nicely done. Yes I will order from you company again. Not only for bags but for other décor. January 7, 2016
Rated 1 out of 5 by Looks like potato sack material There's a high grade jute, and there's potato sack material. This is the latter. The end product does not look like the photographs in the catalog or online. I was greatly disappointed. I had bought this as a monogrammed beach bag for my mother but I am frankly too embarrassed to give it to her. December 1, 2015
Rated 5 out of 5 by Large totes are terrific! My daughter gave me one of the French motif jute totes several years ago & I'm in love - It looks brand new even tho it has gone many miles & even had a bottle of soda leak in the interior- a large amount of soda was contained in the interior & I could/did pour it out - rinsed interior under the tap - got some water on the jute & leather handles & just knew the bag was ruined. It wasn't!!!☺ - it survived perfectly! As a result I have gifted this bag to many of my friends & relatives(they love the high quality monogram work) - they all are so pleased. The tote is the BEST! November 24, 2015
Rated 5 out of 5 by These bags are great I bought 10 of them for my girlfriends, they love them. Strong, durable, we travel a lot and perfect for a weekend get away!! November 2, 2015
Rated 5 out of 5 by Totes Glad I ordered early for Christmas since one of my totes was on back order. I should get it this week. The monogram was done perfectly and I love the colors. Thank you, for a job well done. Margaret Hester October 26, 2015
Rated 4 out of 5 by Love these bags but don't get caught in the rain! I've purchased many of these totes mainly in white and used them as bridal shower gifts. They are a hit! I bought the navy tote for myself and recently used it as a beach bag on vacation. A storm came in quickly and I got caught in rain. When I made it back to my room and was drying off I noticed my towel, clothes, and some of my things inside my tote were blue. It took me a minute but I realized because the bag was wet the dye was coming off onto anything it came in contact with. Unfortunately the dye didn't come out of all of my belongings but I do however still love this tote. I'll just think twice about using it, if there is a possibility of it getting wet! October 19, 2015
Rated 4 out of 5 by Nice bag but brown is not brown Nice bag that I use for a purse. Zipper top and zipper inside pocket are good for keeping everything in its place. I ordered the brown bag, but the brown is more grey. Still looks nice, but it is just different from what I wanted and expected. October 10, 2015
Rated 5 out of 5 by Excellent quality! I love this tote bag/purse! It stands up nicely on its own and is beautifully monogrammed. Totally top quality!! October 3, 2015
Rated 5 out of 5 by Bridesmaids bags I purchased these for my bridesmaids to have a bag to put their clothes in on the wedding day with their monogram. They looked great and everyone loved them. I also bought a white bag with my new initials, and I have been using it long after the wedding as my purse! Love these and a great price. September 19, 2015
Rated 5 out of 5 by Perfect size, shape, and color Beautiful color, substantial weight and feel, love the contrasting monogramming. Big enough to hold laptop and files, or use as an overnight bag for a quick getaway. September 5, 2015
Rated 5 out of 5 by I love the bags! I purchased them for friends who are traveling to the South of France! I thought they'd be great for toting all those gifts they'll be purchasing!! September 3, 2015
Rated 5 out of 5 by durable and great looking bag i really like this bags and all the ladies i have given as gifts really like it too.. September 2, 2015
Rated 5 out of 5 by Great tote! It's roomy and the zipper is a nice touch, keeping items secure. The handles are well placed and rugged. September 2, 2015
Rated 5 out of 5 by Bridesmaids Totes I had these bags embroidered for each of my bridesmaids (and myself) and they are great! They are the perfect size (I purchased large) and seem to be very durable (I've only owned for a month and they have held up perfectly). I can't wait to gift the ladies their bags! September 2, 2015
Rated 5 out of 5 by Great travel bag Love the size to take on plane. Also makes a great bag to take down to pool when staying at a hotel. Very well made. September 2, 2015
Rated 5 out of 5 by Ballard Tote Bags I absolutely love this bag. I own two of them and about to order a third one. I use them as overnight bags, knitting bag etc. Love, love, love the price and got my products shipped right away. My monograms are just lovely also! August 27, 2015
Rated 4 out of 5 by very nice, straw like though I bought these bags for my kids to have a beach bag. The price was great, love the monogram. The material is slightly straw like and itchy... but it will work for a beach bag! August 17, 2015
Rated 5 out of 5 by PERFECT Bridesmaid gift I purchased these as gifts for my bridesmaids! They are perfect. Great price and the embroidery turned out amazing. They are a perfect size. Arrived in a good amount of time too. I even called customer service and she was so helpful! August 14, 2015
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Product:AM576-Ballard Tote Bags

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