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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Tote Bags -Large 4.4 5 416 416
Excellent! Bag looks as pictured in the catalog and Ballard did a great job on the monogramming. Can't wait to take it to the beach and pool! March 13, 2014
This tote was just what I was looking for! I ordered it for my trip to Punta Cana and it was back ordered several times, but it arrived just 2 days before I left. I carried it on the plane as my personal item and stuffed it with my purse, magazines, ipod, etc. It held everything and was very light weight and durable. I ordered red and the color was not very vibrant, but the size was perfect. I also have a smaller one that I take to work everyday. March 10, 2012
LOVE THIS BAG!! Used this bag as a carry-on for flying/travelling and got SO many compliments. Nice weight and sturdy handles. I also gave these as Christmas gifts and I think they were a big hit because I see everyone I gave one to using them constantly! (regarding the lady who got an off-center monogram, I have found Ballard communication regarding backordered items and customer service to be A+. It's been my experience that when there is a problem they bend over backward to make it right!) Will definitely buy more of these!! April 27, 2011
Cute and Sturdy I bought the large tote to use as a diaper bag to bring back and forth to daycare. It's large enough for a blanket, toys, empty bottles, a small insulated bag for expressed milk, and there's still room to spare. I love having such a cute monogrammed workhorse bag so I can save my nice diaper bag from the trauma of daycare! December 17, 2011
Horrible Quality and Bad Monogram The Monogram was not spaced evenly and the quality of the bag was very poor. September 17, 2011
Best Gift!! I absolutely LOVE the large tote! I have purchased well over 6+ and given them as bridal shower and Christmas gifts. For the price point and quality there is truly NO better present out there! May 18, 2011
Great totes! I ordered three medium sized totes with monograms. I ordered these for my step-daughter's birthday, and my two daughter-in-law's birthdays. I ordered them each a different color with their monograms. I have only given one thus far, but am prepared with the next two birthdays. I love these totes! So cute! And I love the fact that they are monogramed...makes it an endearing gift. I may have to order one for myself. February 9, 2014
Super cute! I bought this to use as my beach bag. It is periwinkle with white monogramming. SUPER CUTE!!! March 31, 2011
They make gorgeous gifts and come in such outstanding colors. These are Father's Day gifts for my daughter...who makes her Dad happy, and my daughter in law, who made our son a Dad. They look perfect and will be useful. Love them! Thank you. June 16, 2013
Not Happy Honestly, one of the worst products I've ever purchased. I also bought the set of two make-up bags and the same goes for those. They might as well have been made out of paper. Flimsy, zero substance, zero support. Truly dissapointed. February 10, 2014
Excellent Value! This product is an excellent value for the price. I can't wait to get more tote bags in different colors - all with monograms of course! June 7, 2013
Perfect gift I purchased this tote bag as a Christmas gift for a friend's puppy. It is the perfect size to carry toys, food, bowls, treats, pads etc. when traveling. I am going to order additional bags for a neighbor's two young daughters to use when they visit relatives or friends. The quality of the bag is outstanding in every way including appearance, construction, materials, durability and color. The monograming makes it a special gift, and it would be a bargain at twice the price. Everything I have ordered from Ballard has been better than expected. January 16, 2014
Great bag! The tote bag is adorable. The monogramming turned out really well. I was so pleased with the quality of the gift I purchased. And the price is great too! January 29, 2014
Great Value for the price - monogramming great! I purchased several of these for Christmas presents - and was very happy with the quality for the price. The monogramming was done exceptionally well - and everyone enjoyed receiving their respective custom bag. My only negative would be that the aqua color leans more towards a lighter and more green color than is indicated in the photo - and I would have chosen a deaper shade of embrodiery thread. Never the less, I Would highly recommend - the vinyl inset is perfect for beach/pool/sweaty gym clothes usage. January 9, 2014
had nasty smell I ordered three of these for friends as Christmas gifts. The quality was ok, the names printed on the bags were fine and they arrived in plenty of time for the Holiday. When they arrived the three bags had an nasty smell that slightly went away when I removed them for the plastic they were shipped in. I was embarrised to give them but if I returned them they would have never come back to me in time. Usally I am pleased with my purchases from Ballard so needless to say I was disapointed. January 10, 2014
Great holiday present ! This is the third time over the years that I have ordered these totes. They are fun - great style and the zippers and inside pocket make them a perfect light weight plane tote. I ordered about eight of them before the holidays- different monograms and colors. Although one was missing - it was checked off as sent. When I called customer service - they were polite, efficient and mailed my last one within the week-- January 11, 2014
This bag was PERFECT! Not only is the bag beautiful, but it is well made and seems to be able to handle just about anything! January 18, 2014
Elegant Tote! As Christmas gifts, I purchased monogrammed totes for the ladies in my family and everyone was beyond thrilled! The color combination I chose was gorgeous, it was the aqua tote with the embroidery in brown. The strap is made of genuine leather so it give it a refined feel and look. Everyone loved them, this years Christmas was a hit!!! Will buy them again in the near future, they are affordable and very elegant yet casual! January 6, 2014
Great for the beach! Great bag for the beach. Large tote is perfect to pack beach towels, snacks, electronics and all tucked away safe by zippered bag. (not sure what the extra handles are for) January 15, 2014
Gorgeous and Sturdy Tote Bag I have owned and used this bag for many years and this year I bought about 8 of them (free monograms) for my daughter's equestrian team, for traveling to horseshows, large enough to take laptop or IPad, overnight clothes etc. Love this size, color selections and how sturdy the construction is. Genuine leather straps look better as they age! January 8, 2014
Monogram was Beautiful! I ordered 5 of these bags in different colors with different monogram styles. All of them were lovely! Even better, although it was late in the month, they were delivered within days. Would absolutely order them again. Perfect gift. January 10, 2014
This bag was not the quality I expected. I was surprised it did not have a liner inside. It just was not as nice as I expected it to be. January 14, 2014
Great Tote! I have several of these bags and they make excellent totes. I give them as gifts and are always appreciated. Good quality, and hold up well though many uses. Monogram adds a nice touch...one can never have enough tote bags! January 8, 2014
Tote Bags Their tote bags are an all time classic in design and quality. The sizes are great. January 12, 2014
great bag! I bought a large tote bag and a medium tote bag and they are excellent! The large bag is very big and is great for bringing things back and forth to work or bring on vacation. The medium bag is smaller, but still holds a lot of stuff. Very sturdy bag and I love the colors (sand and red). The monogram came out great and I think these bags are definitely worth buying. February 11, 2013
Disappointed with the quality the tote is cheap looking. I bought it as a gift and am embarrassed to give it. I'm not that picky, but this is just bad. Wouldn't be so upset if it would have been for me, but giving it as a gift will be just...yucky. February 25, 2013
Great item for the price This was a gift for my sister for christmas 2013 and she loved it. The color and monogram were perfect. I just may have to buy one for myself. January 9, 2014
Large and Beautiful I bought this bag as a gift and had Ballard monogram it. The bag arrived and it looked beautiful. It was larger than expected and very nice quality. Great deal! January 1, 2014
Cute bag, not as roomy as I had hoped Got these bags as a fun, personal gift for my mother and sister-in-law. They can be used for just about anything...sewing/knitting supplies, paper crafting, work-related things. While the are called "large" and the dimensions are given, I still found that the actual bags are smaller than I hoped for. There were a few flaws with the jute, making the aqua one look a little dirty in places (it wasn't dirt...just the darker jute popping through). The monogram adds a nice distinctive flavor. Overall, I think these ladies will enjoy these bags. December 2, 2012
disappointing quality These bags looked so cute in the magazine. Upon receipt, however, they were rough, stiff and the zipper was put in poorly - very difficult to zip or unzip. Does not work as a tote-hard to use, uncomfortable to carry.The size is nice and the colors and personalization were well done. The price seemed great...but in hindsight not worth it. January 12, 2013
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Product:AM576-Ballard Tote Bags