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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 552 reviewers.
Rated 5 out of 5 by Love this bag and loved the fast shipping. I would suggest buying both the medium and the large bag. I bought this bag to take on vacation and it was the perfect size. It would not be large enough for a beach bag or gym bag. The bag held all the things I would carry in my purse, plus my IPad and four magazines. It also has a zipper so you don't have to worry about losing anything. The other huge plus is how fast Ballard had my ordered shipped to me. October 14, 2013
Rated 5 out of 5 by Excellent size and durable. I use this bag as my gym bag and love it. It has enough room for my make-up bag, change of clothes and swimsuit. When I get to the gym, the bag neatly folds to fit in my locker. The only thing I would change if I was designing, would be to make the straps a little longer. October 14, 2013
Rated 5 out of 5 by Great Bag! This is a great bag for travelling and for the beach. It has an interior zip pocket to keep your phone, keys, money etc. I originally bought this bag as a birthday present for a friend and have now ordered one for each of my friends birthdays and everyone loves it! October 11, 2013
Rated 5 out of 5 by Great totes! I'm very pleased with my medium tote in black. I didn't have it monogrammed so can't speak to that, but I use it as my daily work purse and can fit in papers or files that I need to transport home and back. October 8, 2013
Rated 5 out of 5 by Makes a Great Gift! I bought three of these bags as gifts for the hostesses of my baby shower. I loved that I was able to choose from so many colors and styles of monogramming to make them work for each personality. I was thrilled with the quality of the bag. These would be the perfect beach bag or carry all when traveling. I ordered the largest size and for the money, it's a great bag with plenty of room. September 29, 2013
Rated 5 out of 5 by Beautiful Tote Bags! I purchased 86 of these totes for a shower we gave our daughter in law for our first grandbaby. I got them all in white with every guest's name embroidered in cornflower blue. Ordering could have been a nightmare but the wonderful reps on the phone made it a breeze. They looked amazing! and everyone was thrilled with their gift. These bags are BEAUTIFUL and look much more expensive than they are. Love these totes!!!! September 17, 2013
Rated 5 out of 5 by Very nice bags! We ordered these large tote bags in beige with white monogram as one of the gifts for the bridesmaids in our daughter's wedding. They are lightweight and the perfect size for a beach bag, overnight bag or gym bag. The leather straps are really stylish. September 8, 2013
Rated 5 out of 5 by Great beach bag! I love,love,love my large tote.It's perfect for the beach to carry towels, books and magazines. Everyone always asks where I got it. August 15, 2013
Rated 5 out of 5 by Perfect!! Immediately after opening to box I was in love with this bag! It was the perfect pink color and the monogram was centered and looked awesome! I chose the three blocked letter monogram, with the center letter larger than the rest. The quality and structure of the bag is beyond what I anticipated! The bag is lined and stands on its own without anything inside. I am super excited to purchase my bridesmaids bags and use them on my wedding day! Thanks Ballard Designs! August 12, 2013
Rated 5 out of 5 by Excellent quality Extremely pleased with the totes - great size, quality construction and materials. It will be my "go to" bag for many years! August 10, 2013
Rated 5 out of 5 by Nice looking Purchased for a friend's birthday. Hope she will enjoy it. August 10, 2013
Rated 2 out of 5 by Quality Bag, Monogram Poorly Executed Overall Rating = FAIR (2stars) The quality of the bag was excellent, but once again the execution of the personalization was flawed--the monogramming was not centered on the bag and it was painfully apparent. The bag was given to my wife as a gift for an upcoming vacation, so she used the bag regardless of the error. I wish I would have had the monogram stitched by one of the local businesses instead. This is atleast the third time that the quality control has been sub-standard on the personalization of recent purchases (backwards letters, crooked monograms, and now off-center monograms). July 29, 2013
Rated 5 out of 5 by Roomy and versatile! I bought these as gifts for two friends and they loved them! One said she had wanted to get one for herself but kept putting it off and was so glad I had gotten one for her. The bags are very large and roomy and can be used for so many things! July 24, 2013
Rated 5 out of 5 by You get alot for your money It's a great summer bag, light weight with many fashion options. You can use it as a beach tote or as your every day bag. July 21, 2013
Rated 3 out of 5 by The Green color is not as pictured. the Green Tote comes through very muddy and brownish. I was very disappointed, however customer service took care of my issue when I called to register my disappointment. Also, the lettering in my monogram ( Style 16) was not satisfactory for the letter K. It looked like H. Again, customer service was helpful and took care of my problem. I'll be ordering another bag. The bags are great in general, and I have given them to friends as gifts and they love them July 21, 2013
Rated 5 out of 5 by Chic! I have received several compliments on my monogrammed handbag. It is both stylish and practical. It's a favorite! July 4, 2013
Rated 5 out of 5 by Love it! I really love the bag, especially for longer trips where I need to carry more items. The zipper is my favorite features. When I am traveling I like everything secure. It is bigger than I thought it would be. I might have been better off with the medium. However, I think the larger size will have it's benefits, too. June 29, 2013
Rated 5 out of 5 by Great Bridesmaids Gift! I ordered 14 of these bags for my wedding party (BMs, moms, readers etc). All the colors came out beautifully and true to the picture on the site. I did have two that were messed up. One I messed when typing the monogram and the other had a brown piece of fabric along the monogram that looked like a spot. Ballard replaced both of the bags without question and with no charge to me. They even expedited shipping so I would have them in time. I was very impressed by the level of customer service from this company and I would recommend these bags to anyone. Thank you!!! June 26, 2013
Rated 4 out of 5 by Terrific Summer Purse! Needed a casual tote for the summer and I found a great one at Ballard. It is so roomy. Price was terrific and am tempted to get other colors. Upon receiving the white tote I sprayed it with Scotch Guard for protection. My only concern is the lack of a closure. Wish the zipper closure had been available. June 24, 2013
Rated 5 out of 5 by Love it! Love it! Great sturdy bag. I got the large and the size is perfect for my towels, magazines, 35mm camera and more. June 19, 2013
Rated 5 out of 5 by Great Tote! I ordered two totes in two different colors. They were gifts for high school teachers. The teachers loved them. The totes are huge in size. Plenty of storage! Durable, excellent quality in the monogram. June 17, 2013
Rated 5 out of 5 by These bags are great! I give them as gifts. They are large enough to hold many articles in smaller organizational purses for travel and I can use it as an extra carry-on when flying. I also love that it zips across the top. Janet June 16, 2013
Rated 5 out of 5 by They make gorgeous gifts and come in such outstanding colors. These are Father's Day gifts for my daughter...who makes her Dad happy, and my daughter in law, who made our son a Dad. They look perfect and will be useful. Love them! Thank you. June 16, 2013
Rated 5 out of 5 by She loves it! Bought this tote as a Mother's Day gift. She loves it! She lives in NYC and I had intended for her to carry it as an everyday tote. She says she is keeping it for special occasions as it is so beautiful. Thank you for making her Mother's Day special. June 7, 2013
Rated 5 out of 5 by Excellent Value! This product is an excellent value for the price. I can't wait to get more tote bags in different colors - all with monograms of course! June 7, 2013
Rated 2 out of 5 by Not the right color! I waited an etra 2 weeks and I really didn't love it:( June 5, 2013
Rated 5 out of 5 by Well Made Roomy,Lined & put together nicely. Might order more for gifts. May 25, 2013
Rated 4 out of 5 by Good Value I bought the large tote because tt was $30 for the bag, embroidery and shipping. I love the cost and the bag is really cute! If you put too much in it though the handle will start cracking as mine already has. May 5, 2013
Rated 5 out of 5 by Perfect size and lightweight too. I purchased the medium tote bag with a monogram and selected two colors that coordinated with colors in my bedroom. The tote hangs on a decorative hook and is packed with items for a day at the beach in beautiful SW Florida. This size with monogram would make a great gift too. In my opinion, Ballard Designs offers the best overall selection for the home. Ali Z May 2, 2013
Rated 5 out of 5 by They Are Perfect for our needs! I have purchased 11 or 12 of this item and we all enjoy using it. We are a gropu of 10 women who travel together, so this tote works perfectly for our needs. If we have a guest coming, I simply purchase another for that particular outing. It's Great Fun! They are the perfect size, fit under the seat in an airplane. They never fail to to handle the needs of the day. Enjoy! April 28, 2013
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Product:AM576-Ballard Tote Bags

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