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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Tote Bags -Large 4.4 5 438 438
Great tote The medium tote is quite substantial and is perfect for carrying most things. I ordered the black one with the monogram in green, and it is quite elegant. Since the bag is an open one, you can easily get items in and out in a hurry. I heartily recommend this bag. December 14, 2011
best value I always knew that Ballard had only quality merchandise and have never been disappointed with anything I purchased. The large tote is fabulous. Better than anything else. The value is incredible. Shape, size, color etc, all were tops. December 13, 2011
Very nice quality The bags are very sturdy and really nice. The monogram makes them perfect! December 12, 2011
Great bag! I own one and have given several as gifts. They are durable, attractive, and affordable--great combination! December 10, 2011
LOVE IT! I bought this bag for my sister. She is a kitchen designer and is always lugging around notepads, books, catalogs, etc. She squealed with delight upon receiving this bag. PERFECT gift. She also uses it for her items for pilate class and recently took it on a weekend away trip. December 8, 2011
Great tote bag large with zipper & personalized my friend loved. I ordered several colors for the holidays. they work as wrapping as well as gift itself. love it. December 7, 2011
Great size and shape Love this large bag. I have ordered a total of 5 and of course one for me. Monogram sets the bag apart from other bags. December 5, 2011
tote bag I ordered three of these..two for gifts and one for myself. I have had lots of people ask me where I got my tote bag, so hopefully I have sent you some business! Your customer service that helped me with my orders is excellent...friendly, helpful, and informative. I will be a customer of Ballard Designs again. December 3, 2011
tote bag I hate the color! I ordered a bright aqua and received a drab light green. December 3, 2011
Scale of momogram too small for bag I ordered the red bag, it is pictured in a very vivid hue. It is not as bright as pictured. December 2, 2011
Love this tote!! The only thing I would change - longer straps. But I love it!!! November 30, 2011
Huge sturdy bag! I ordered 2 of these bags, one for each of my teen daughters. They use them as bookbags for school. They are made of very sturdy jute w/ longlasting leather handles. They just love them! Better than I had imagined them. Thanks. November 27, 2011
Style and Great Size! Love it! My tote bag is fabulous. I love the richness of the color perked up even more by a monogram. The large tote is that, large, making it very useful for toting plenty of items. It's depth disinguishes it from other totes. I will use it for a 'carry on' while traveling because it doubles almost as another weekend bag, while offering incredible style. Love it, love it! I also love Ballard Designs prompt service and excellent pricing! October 20, 2011
This product serves multiple purposes I love the tote! I purchased it for the purpose of using it for work. I bought it in black with an off white monogramming and even though it is burlap (which at first I was a little disappointed) I tied a black sheer scarf to the handle and it is very classy. Even without the scarf it is still attractive. I would recommend this item to anyone, you can't go wrong for whatever purpose you want it for. It is very roomy can hold a lot. October 15, 2011
Great Bag Saw a co-worker with this bag and had to have it. I've been using it for the gym, shopping and as a carry-on for travel. I love that it zips unlike many tote bags! The only downside is that the material sheds a little and can leave some fibers on my jeans. But, still well worth it! Planning to buy one for my Mom as well! October 14, 2011
A great bag! This is my second bag to buy from Ballard & it's just as good as the first. I bought my first one (the large) a few years ago; this medium one was bought to use as a little overnight bag for our new baby & we're looking forward to using it once he gets here! The monogram looks great, as always & Ballard Designs has great customer service & shipping was very fast. October 13, 2011
New "Go To" Gift This is my new "go to" gift. I have ordered these bags for everyone I know, including myself, and everyone loves them. So much fun to play with the colors, threads and monogram styles, too ! October 13, 2011
Great tote & Gift I've ordered 5 of these totes already and i LOVE them! They look fantastic and make a great and inexpensive gift. October 12, 2011
love the totes just love the tote bags...the medium ones are perfect Florida handbags and the monogram gives the burlap a classic look......and the larger ones are just perfect to take my school work back and forth. Everyone asks me where I got the cool tote bags October 12, 2011
Pale Green Bag with Monogram This bag is a good size, with sturdy handles and an interior pocket. The monogram is well done. The creases from folding do not come out easily, even with steaming, and I would have preferred a bag with lining. Nevertheless, I would buy this bag again. I am using this in a corner of my living room where I work on my laptop. I use the bag to store all my little gadgets and papers to keep the living room tidy and looking like a living room instead of a minor office. October 6, 2011
Good looking and sturdy This tote was a gift for my daughter who is a school teacher. She wanted a new tote bag to carry items to and from school, but wanted it to be stylish, as well. She was thrilled with the tote! P. Jennings, Midlothian, Virginia October 6, 2011
This product delivers!! Gorgeous color selection and a fantastic array of fonts for monogram. My bag is sturdy, functional with a latex lining and super stylish. I will absolutely be ordering another for myself and few for Christmas gifts! October 4, 2011
just what i needed I carry all the items I need when showing properties. It all fits with room to spare. Looks great with my initials and the price didn't break the bank. Thought I would like to have a lining at first but as I use it I realize I don't need a lining, its perfect the way it is. Thanks Ballard October 3, 2011
Great product. I purchased the bag for an every day tote. I love that it is large enough to carry my lunch and work papers. September 29, 2011
Nice value Material was coarser and rougher than I assumed from the description, but still nice, particularly the color choice. Bags also really had intense unpleasant smell, which I had to eliminate before giving them as gifts. Did so by placing them in a plastic bag with some potpourri for a couple of weeks. Still, an excellent value overall and quite stylish. September 22, 2011
Horrible Quality and Bad Monogram The Monogram was not spaced evenly and the quality of the bag was very poor. September 17, 2011
My own debacle This is the first time I have been disappointed in a Ballard product. I thought I ordered the smallest tote hoping to use it as a lightweight purse. Shipping was postponed many months but I suffered a serious illness in March from which I am still recovering. Finally, when the product came, it was the medium size tote and I will never use it due to my having so many other totes that size that are more attractive. As a small purse, it would be more acceptable but as a tote, it is much too flimsy. The price was minimal and due to the illness, I could no longer find my original order so I kept it but still have no lightweight summer purse. It is now fall so that is no longer a concern now either. September 15, 2011
Love this bag Mostly I use it as a book bag-but has multiple uses. Love it! September 14, 2011
Durable, Attractive & Functional. I love these totes. I have purchased every size, personalized, in many colors and given them as gifts. People love them. I also use the personalized totes with my company's name for carrying all of the gear I need. They are sturdy and a fantastic-looking way to schlepp everything from beach gear to groceries. The zipper is incredibly useful and the lining is durable. But - be aware that the fabric is jute and, therefore, not a soft friend to rub up against sensitive fabrics such as silk or a fragile cashmere, etc... (The Largest tote is my favorite.) September 12, 2011
Terrific Beach Bag! I love this bag for going to the beach as it meets two of my essential needs in a beach bag. I can put the handles over my shoulder and I can fit my towel in the bag. It is also great looking and the inside pocket is perfect for keeping my iPhone close at hand yet safe from sand and sun. September 11, 2011
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