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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Tote Bags -Large 4.4 5 384 384
Ballard tote great gift I buy these every year for teacher gifts. I have bought several different sizes and colors. I thought the aqua was a bit dull, but teacher loved the tote. July 5, 2011
Tote bags are a hit with friends! I gave the tote bags in all colors with monograms to friends as thank you gifts. They just love the design, color, and practical features of these great bags. June 21, 2011
These bags are incredible! I love these bags....I bought one for myself, mom & best friend. We all LOVE them. They are such a good quality, especially for the price! June 21, 2011
Durable Tote that holds its shape well I love this tote. It's very durable and holds its shape. I can toss in magazines, snacks and am umbrella - it's great to transport the "little extras" that are too big for a purse. May 16, 2011
Cute Bag Love this bag but it's kinda of stiff. hard to fold and keep in my closet but otherwise I love it and would recommend it. June 16, 2011
I love this bag! I got the brown w cream initials for myself and one for each of my friends for our Girls' Weekend! I use it for many different things, but the best part is it looks so cute hanging on the closet door knob in my foyer! March 16, 2011
very nice bag! Great for the beach but I was disappointed with the colors. they were not as vibrant as they appeared online. I ordered aqua and pink. Otherwise. Great bag for the money. May 4, 2011
It's my new, and only summer bag! It arrived looking exactly as expected, classic, light weight, & monogrammed beautifully, It goes with everything. June 16, 2011
The product is big and holds a lot and has comfortable handles.. Did make a mistake in ordering my monogram though. Put the wrong initial in the middle. But love the bag anyway. Had one before and it lasted several years. Carry all kinds of stuff daily to work. March 16, 2011
Great gift! This bag is functional for summer picnics and going to the beach. June 23, 2011
Great! The tote is stylist, sturdy and a great value. Love it! June 19, 2011
Impressed The quality of the two bags I ordered was superb. They were gifts and both recipients were very impressed with their bags. March 16, 2011
great size i love my bag have had it for years and was finally able to give one as a gift. March 17, 2011
Monogram the bag is okay and it serves the function that I was looking for, but the monogram...It probably would have been a good idea to show me what it was going to look like and I would have changed the font. My initials look like LOL instead of LDL but all in all, my friends are 'laughing out loud' which works, too. April 4, 2014
Stylish , great size . I love my tote bag , great size , casual but stylish , it goes everywhere . The monogram really gives it a special look . I do wish that the handle were a little longer and a darker shade of leather . But overall I love it and will probably be buying it in another color . March 13, 2014
Awesome Tote! I ordered the Medium Tote thinking I would use it to carry my lunch, take work back and forth from the office and home, and any other incidentals… but when I got it, I couldn't believe how pretty is. I plan to use it as a purse. I love that the bag is sturdy and stands up on its own. The engraving is absolutely beautiful. I definitely recommend it!! In fact, I plan to give a couple as Christmas presents this year. May 13, 2011
Attractive but needs one addition to be more functional This is a good looking tote, but the contents are a jumble at the bottom as a result of only one interior pocket. A bag this size needs additional inside pockets to be able to find keys, phone, etc. July 18, 2011
Love this bag and loved the fast shipping. I would suggest buying both the medium and the large bag. I bought this bag to take on vacation and it was the perfect size. It would not be large enough for a beach bag or gym bag. The bag held all the things I would carry in my purse, plus my IPad and four magazines. It also has a zipper so you don't have to worry about losing anything. The other huge plus is how fast Ballard had my ordered shipped to me. October 14, 2013
Beautiful Tote Bags! I purchased 86 of these totes for a shower we gave our daughter in law for our first grandbaby. I got them all in white with every guest's name embroidered in cornflower blue. Ordering could have been a nightmare but the wonderful reps on the phone made it a breeze. They looked amazing! and everyone was thrilled with their gift. These bags are BEAUTIFUL and look much more expensive than they are. Love these totes!!!! September 17, 2013
Great tote bags. I ordered 7 of these lovely tote bags for all the great women in my life as christmas gifts. I had their 3 initials put on the front of them and chose 7 different colors I thought would work for each women. They were done in no time and I received them in time to wrap them up and give them as Christmas gifts. Needless to say each women loved them so much. Thank you for your promptness in filling this order and also for letting me know the status along the way of when they were coming. They are great sturdy bags that can be used for a multitude of ways. January 21, 2014
jute bag a bargain I rarely purchase purses or bags but decided to try the jute bag because of its price and size. I also purchased one as a gift. The monogram looked great and the jute is coated with some sort of plastic/rubber lining to keep the shape well. It is roomy inside. The only thing I would like to see different is to have had longer straps. For a handheld bag it is fine, but because of the size, it would be nice to swing it over my shoulder but the straps are a bit too short to do so comfortably. May 1, 2011
Great Gift I gave a friend of mine, who's a new mom, this tote for Christmas with her name monogrammed on it. She loves it. Not only does the tote make carrying groceries and baby items convenient, it's also great for the environment. Being able to have the monogramming done was the reason why I chose this tote. It's a great deal for the money and a really great way to make a gift personal and extra special. I've been carrying Ballard totes for years and never get enough of them. I always look forward to seeing new colors and styles each season. I collect them. Right now I own six of them and look forward to purchasing more. January 10, 2014
Excellent value! I usually carry leather bags but wanted something with a lighter look for spring and summer. This is the second of these bags I've ordered and wanted it for a trip to AZ the day after Christmas. Seeing it was mid-December, I wasn't sure it would arrive before we left on our trip. It certainly did!! Glad to have had it so promptly with the holiday shipping crunch ... monogrammed and all! I couldn't believe it arrived before Christmas. Excellent customer service, Ballard!!. January 16, 2014
I really like this bag... This bag is great for it's size, I like the fabric and style, however, I would have liked to see what my monogram looked like ahead of time in the font I chose as I would not have chosen the one (font)I did. Live and learn. May 5, 2011
Love the tote--a bit disappointed with the personalizing I ordered a number of these totes to give as bridesmaids gifts, and all of my girls absolutely loved them! The handles are very sturdy, and the bags are very high quality. I also ordered many different colors (black, brown, aqua, light blue, red, pumpkin, sand, green)--and all of the colors were really pretty. The only thing that I was disappointed with was the personalization options. When I ordered the bags, I put all of my girls' names in all lowercase letters, but when I received the bags the first letter of all of them were capitalized. I called Ballard Customer Service about this, and the woman that I spoke to was VERY helpful. She explained that the personalization machines are programmed so that the first letter is always capitalized. She gave me a number of options for what I could do since I wasn't 100% pleased with my order, and I chose to keep the bags. Of course, my bridesmaids didn't know the difference, but I was slightly disappointed since they did not come exactly as I had envisioned them. Despite the minor personalization issue--I was very happy with my decision to purchase the tote bags from Ballard! June 18, 2011
Love this bag! Color and monogram look great together. I chose the pale blue bag with the brass color monogram. January 11, 2014
Love it! I wanted a lightweight handbag in a natural material for the beach this year. Ordered this on sale in white and got the gold metallic thread lettering in a cursive monogram that says "Paris". This is a cute simple bag to be used for fun trips out, beach trips, shopping, etc. Can't beat the price! It would also look great in black with the gold metallic thread for the monogram. It holds a lot and does not weigh you down. I love it! Note -- the larger one makes a great beach bag! C'est tres chic! August 2, 2012
whata bargain... i have ordered many of these totes after receiving one for giving a bridal luncheon. i also have ordered the large ones for travel totes...even for my dog! they are great...colors are wonderful...and who else gives FREE MONOGRAMMING??? perfect and so affordable. great gifts in the large size for a graduation present too July 22, 2012
roomy I love the bag. It is a more rugged canvas than I expected and I am happy about it. The leather handles are sturdy and stylish. I am using it as a work bag and it is roomy enough for a lunch bag , water bottle, wallet, day planner etc. July 19, 2012
Versatile Tote Bag I ordered the burlap medium tote bag with cream-color monogram. It is a smart looking, very versatile bag that I can use as a purse or in place of a brief case. I am very pleased with my purchase. July 19, 2012
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