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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Tote Bags -Large 4.4 5 416 416
Great Bag!! I have bought this (monogrammed) tote for gifts several times and the recipient always loves it. I finally bought one for myself and I love it too. I am ready to buy a few more as gifts. January 19, 2012
Great gifts These bags are a great gift - they are sturdy and can hold a lot plus they look great! THey were a hit with the recepients. I have never had a problem with them! Thanks Ballard! January 15, 2012
Better value than I had anticipated This was a great bag that I purchased for my friend's birthday. I had purchased a similar bag for myself 7-8 years ago (also from Ballard) and was pleased to find that this new bag was even LARGER than the one I purchased way back then, but for the SAME PRICE! When does that ever happen? Thank you for the pleasant surprise! PS -- she loved it. September 8, 2011
smaller than my original bag.. I love this bag but notice that it is smaller than the first bag I had! Quality is good and my first bag was used lots and lasted a long time! Nice embroidery! January 7, 2012
Huge sturdy bag! I ordered 2 of these bags, one for each of my teen daughters. They use them as bookbags for school. They are made of very sturdy jute w/ longlasting leather handles. They just love them! Better than I had imagined them. Thanks. November 27, 2011
I love thes bags! I've given the medium ones for school 'purses', b day gifts, etc. The large ones are so great for a graduation gift, beach bag, carry on tote (put your purse inside it along with misc.), even a travel bag for my dog! All monogrammed of course. The price is great especially since the monogramming is free! I've given them to most of my friends and have recommended them to them also. Plus I give myself a new color every summer. March 16, 2011
Perfect Tote I gave this tote to all the women in my family for Christmas. They loved it! It's a great size & with the monograming included it's the perfect price too! January 5, 2012
just what i needed I carry all the items I need when showing properties. It all fits with room to spare. Looks great with my initials and the price didn't break the bank. Thought I would like to have a lining at first but as I use it I realize I don't need a lining, its perfect the way it is. Thanks Ballard October 3, 2011
Love this tote! Excellent value! This tote is perfect for the pool, beach or running errands. I love the size, the coated lining and the free monogram. The aqua is lighter than appears in the photos - but still lovely. I wish the handles were slightly longer - but still can wear it on my shoulder. The price is great - much better priced than other similar totes! I will buy more for gifts! July 15, 2011
Perfect Gift! Gave these bags to all the girls in the family for Christmas and they were a huge hit!! They are very reasonably priced. January 8, 2012
Great Product Great bag- great quality- really great price! I've ordered 4 of these bags to give as gifts. Everyone loves them! January 11, 2012
Terrific Beach Bag! I love this bag for going to the beach as it meets two of my essential needs in a beach bag. I can put the handles over my shoulder and I can fit my towel in the bag. It is also great looking and the inside pocket is perfect for keeping my iPhone close at hand yet safe from sand and sun. September 11, 2011
Best bag ever!!! I just love this bag!! use it for everything; gave my daughter her own for Christmas and am getting great reviews from her as well!!! December 29, 2011
Fun, inexpensive shopping bag Bought this for a Christmas gift. Was happy with the quality for the price. January 25, 2012
love the totes just love the tote bags...the medium ones are perfect Florida handbags and the monogram gives the burlap a classic look......and the larger ones are just perfect to take my school work back and forth. Everyone asks me where I got the cool tote bags October 12, 2011
This item was a gift to a family member I ordered the bag for my sister-in law and she loves it! January 26, 2012
My favorite bag!!! This bag is the best! Purchased for myself and also as gifts...they are great! January 16, 2012
loved them all, except I ordered I think 6 of them for Christmas gifts, but one font I picked wrong - the L, looked more like a C. great product! great gift for the women in my life! everyone can use that size tote, and loved the monograms. January 2, 2012
I love the purse and get many compliments I loved the purses. I bought 2 for gifts and 2 for me. The only thing I was upset about was i ordered the Sand color and waited about a month and then when I got it the monogram was the wrong color. Now it's just sitting in my closet. Oh well I will use it for the beach but really was looking forward to using it for everyday. June 20, 2011
Good looking and sturdy This tote was a gift for my daughter who is a school teacher. She wanted a new tote bag to carry items to and from school, but wanted it to be stylish, as well. She was thrilled with the tote! P. Jennings, Midlothian, Virginia October 6, 2011
Love the bag Gave four of these as xmas gifts and everyone was thrilled with them. January 9, 2012
Great for gifts! These bags are the greatest personalized gifts! I have taken them as house guest presents to summer hostesses. After 3 years of rugged use to pools and the beach with kids, the bag I bought for my sister in law needed a refresh, so I bought her a new one in a new color! The price is terrific and the color and monogram selections mean every bag is unique -- tailored to you! March 16, 2011
Durable & Roomy Roomy & durable large tote bag. Excellent gift idea. Many choices of monograms & colors. December 30, 2011
great personalized gift bought 4 as christmas gifts. everyone loved them. looks alot more expensive. December 30, 2011
great value I love the size and the color selection as well as the zippered closure! December 31, 2011
Great tote bag large with zipper & personalized my friend loved. I ordered several colors for the holidays. they work as wrapping as well as gift itself. love it. December 7, 2011
Great size and shape Love this large bag. I have ordered a total of 5 and of course one for me. Monogram sets the bag apart from other bags. December 5, 2011
Great bag! I own one and have given several as gifts. They are durable, attractive, and affordable--great combination! December 10, 2011
Great Value and Look! Stylish, sturdy and durable bag perfect for use as an overnight bag, market bag, or beach bag. I have had one for 15 months and use it every week...still looks new and receive many compliments on it. Bought a bunch as gifts, too...beautiful colors! These look like they would cost triple the price; workmanship and monogramming are very high-quality. March 16, 2011
Great TOTE!! I love my large TOTE, I used it for my Cancer Chemo BAG. I could carry everything I needed for my long (6 hr.) chemo treatments. Then I gave 13 as 'thank you' gifts. All the girls enjoy the totes. It's great to travel with on the plane, as a purse. Stick your smaller purse inside and carry an extra sweater, book, & pillow in the tote. GREAT March 16, 2011
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Product:AM576-Ballard Tote Bags