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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Tote Bags -Large 4.4 5 416 416
Flimsy, rough, no liner, bad monogram I was replacing a pretty canvas bag that I've had for over 10 years. This bag is thin, scratchy, and has no lining. The monogram was not done well at all. I carry a bag to work every day. Purse, lunch, papers, you name it. I need a bag I can count on. This is not it. I've replaced it with something better. February 18, 2014
Stiff, thin, bad zipper. Poor monogram. I carry a tote bag daily. I replaced my several-year old tote that I got from the mall. This looked cute. It is very thin, like burlap, and stiff. If a book were in it, and a corner poked it, it would stay in the fabric. The zipper is difficult to zip. I also paid for monogramming, and it was a terrible job. I've bought my replacement (again), this time, going back to the mall. I'll carry this one to the grocery store till it falls apart. Save your money. January 26, 2014
Great Product, no communication I ordered the medium size bags as bridesmaid gifts and it's the perfect size, good for an overnight bag and all the goodies for the big day! I got them monogrammed and it was beautiful, centered and thick. The colors are pretty much right on. The straps are a bit short, but overall this is a well made product and I'm very happy! Luckily I had plenty of time as I ordered these early but there was no communication after I placed the order until 10 days later when they sent 2 emails one saying thank you and another saying the bags were shipped. There is no tracking information and just a 5-7 day expectancy date after they're shipped. So leave yourself plenty of time when ordering these! April 22, 2014
Cute bag! I love this cute bag! I got the medium size, in sand color with a white monogram, style 14. The monogram looks great and my bag was delivered in 1 week. Although I'm not sure what I'll use it for just yet, I'm glad I got it. For now, it's sitting by my console table, looking adorable. The material is a bit stiff, as some others pointed out, however it is made of jute, so that should be expected. At this price, you really can't complain. June 29, 2014
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Product:AM576-Ballard Tote Bags