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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Tote Bags -Large 4.4 5 422 422
Great bag! I am enjoying using my bag as an everyday purse, just ordered one as a gift. Thank u! July 7, 2012
Wonderful summer bag The medium sized bag is just the right size for shopping, going to the pool or simply carrying the usual stuff. It's light weight and comfortable. I do wish the interior had another zippered pocket for phones etc. July 7, 2012
The tote is lightweight and a pretty color. Since there is no hardware on the bag and it is made of canvas, it is very light to carry. I got two in different colors and love them both. I love Ballard's products and have been using them for years. July 6, 2012
Thrilled with these bags! They were given as thank you gifts with the recipients' monograms filled with assorted goodies. They were very grateful. July 6, 2012
love the free monogramming! i purchased the white tote for a gift. it is a great size for everyday things. i got it 4 stars because the white isn't as bright of a white as i was hpoing for. but i think it will still make a great gift. i've also purchased a large aqua tote for a gift, and same story... it was more of a muted aqua, but my friend still loved it. July 5, 2012
Great Gift This bag was given as a baby shower gift and everyone raved over how nice this item is, it was a big hit!! Great quality, really good looking and great gift. July 5, 2012
This is a great graduation gift. I order this in the college colors the girls are attending in the fall & they love it! June 23, 2012
Love my Tote Bags! Am loving my monogrammed tote bags - in fact I like them so much I've bought them in four different colors. I use a purse organizer that slips in and out of them easily so I can change bags in a flash. I have to compliment the Ballard Design Company too. One of the bags arrived with an incorrect monogram. I called customer Service and the problem was corrected without any hesitation at all. The customer service representative was great and the corrected bag arrived within a few days. I love the tote bags, but I'm really impressed with the company. They truly take care of their customers. June 22, 2012
Okay for the price. I bought these bags for my bridesmaids and think they are decent for the price. I got "white" and they are more of a tan/off white color. Definitely not the bright white shown in the picture. The fabric is very rough, like burlap. The size is great. June 21, 2012
Versatile and excellent value I have purchased 4 of these bags for myself and to give as gifts. They are so useful. June 21, 2012
Two Great Bags and One Bad Egg I received two of these several years ago as gifts and have loved using them. I always get compliments on the brown one. I ordered a pale blue one with monogramming for my mom for mothers day. She loved it when she opened it! However, as soon as she dropped a few items in it, the metal pieces holding the end of each strap to the canvas bag broke on 3 of the 4 strap ends. So while I really love the casual look of these, and have had a good experience with my bags, it was a big disappointment on the most recent bag (esp as it was a gift!) June 18, 2012
Great Value! I purchased the extra large tote bag with the diamond monogram to take on a week long beach trip. The bag was a great size- large enough to fit 3 large beach towels, snorkel gear, sunscreen, and an extra change of clothes! My bag took quite a beating on the trip and I was happy with how durable it was! The only thing that wasn't completely perfect was the monogram, there are a few gaps in the stitching and the color wasn’t what I had envisioned (my fault). I quickly got over it and I love the value of this bag so much that I'm ordering another one as a gift. June 12, 2012
Perfect in every way~ I ordered 14 medium size burlap bags with monograms as hostess gifts for my daughters baby shower... they were a HUGE hit! I was very pleased with this product and the monogramming was perfect! I will definitly be ordering this item again ~ June 10, 2012
great looking as well as a sturdy tote ... the monogramming feature puts a unique and personal spin on tote as well as being functional. June 7, 2012
love the tote I love the color (Aqua) and the style. It was a gift for my mother and she loved it. I'm thinking of buying myself one. May 31, 2012
A great gift to give or to keep for yourself! I bought this tote for my mother and I was really impressed with the quality of the bag! The free monogramming adds a special touch to a reasonably priced item! I want one for myself now! May 30, 2012
handle does not last I received this bag for my birthday last year and LOVED it! The material was unique and felt very sturdy while the bag was large enough to carry everything I needed. However, after six months of VERY infrequent use, one of the handles tore from the bag. I'm hoping to get it fixed, but I am very disappointed in the lack of durability. May 28, 2012
Well worth it I have bought three of these bags and have been happy with all of them. One is my gym bag, one has my dog's name on it and hangs on the wall holding his toodle bags, and the third went to my mom. She stores sewing items in it and she loves it. The price is more than reasonable and they make a great gift. I will definitely buy another one in the future. May 26, 2012
I like it. the seam at the top is coming apart. Was disappointed in that it came apart so fast May 25, 2012
Quality Bag Great price and quality. I had same bag for over 3 years of daily use. This is replacement. Only wish still offered the Crown symbol but chose my monogram. Love the free monogram offer! May 25, 2012
Great quality product I got a large tote bag with my monogram on it and I love it! I got sand with eggplant monogram and it looks very cute. Thank you for a great quality product! May 17, 2012
This product is great! This bag fits so much! Definitely a great bag for the beach or traveling! May 14, 2012
This large bag can be used for many things This large tote bag can be used for many things. It can be used at the beach or out shopping. The monogram is done very well and gives the bag a sense of "sophistication". May 14, 2012
Will be PERFECT when they get "worn-in" Just received my two monogrammed totes (one medium & one large) and I am taking them both on a 9-day road trip. One is for cd's, audio books, medicines, phone and camera chargers, etc. The other is for maps, snacks, koozies, travel mugs and other miscellaneous items. I predict the big one will hold the souvenirs I'll be buying along the way! I like the look of worn leather (the handles should be after this trip) and the burlappy fabric should soften-up as the trip unfolds...but I'm glad I got these two to match my luggage. The personalization ensures they are easy to spot too! April 26, 2012
Monogram Monogramming was not professional at all. It was not centered on the bag and was not in one line. April 26, 2012
Good but not color not as expected I ordered these bags as hostess gifts for a couple of baby showers. I ordered the lime green b/c that is one of the colors that I am using in my nursery. I finally received the bags yesterday (they were on backorder) and they are great, EXCEPT.... the color is not what I expected at all. I would not consider the lime green to be "limey." In fact, I consider this to more closely resemble an "army" or "camo" green. It's not necessarily a bad color, but it is not what I expected from the name or from the pictures on the website or in the catalog. April 18, 2012
Nice gift I purchased these for my bridesmaids and they are good quality. The colors look great and the monograms are well done. April 16, 2012
Functional & Cute • Great size & shape! • Monogram looks good at first but after a few weeks of use it wears down and pills. • Leather handles are nice, but would be perfect if they were just a tad longer. • The jute holds its shape nicely. • Great bag for work, groceries, the beach or a quick day trip. Overall a great buy for the price! April 13, 2012
Perfect for my needs as a purse I purchased the medium bag for a purse. Wonderful price, practical and stylish! I ordered the black jute with white monogram. It is useful with an enclosed pocket inside and zips at the top so items do not fall out. Goes with everything! Using it throughout the Spring and Summer. I think I might order more colors and several as gifts! April 12, 2012
Do not buy After reading all of the great reviews, I decided to purchase these bags for my bridesmaids. Big mistake. The first three bags that I received were damaged and had random black spots all over the pale pink and red bags. In addition, they are very poor quality. I was thinking the girls could use them for the beach, but the stitching is completely permeable so that would be impossible. They resent the bags and, again, there were black spots on each bag. They're going back to Ballard Designs and I clearly need to shop for gift alternatives. April 11, 2012
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Product:AM576-Ballard Tote Bags
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