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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Tote Bags -Large 4.4 5 418 418
Large Medium Tote Purchased this bag as a Christmas present and recipient was very thrilled. She loves the bag and uses it all the time. Great size. I did try to purchase the large version but wouldn't ship in time so decided to go with medium and glad I did. Very large tote for a medium December 30, 2012
nice bag...lousy monogram I ordered this bag for my newly engaged daughter with her new monogram. The bag is nice. Big with sturdy handles, but the monogram was off center by 1.5 inches. Called customer service and they sent a new bag... with the monogram off center by 2 inches! This was a Christmas gift and I couldn't give it to her! I ordered this bag for my 2 other daughters when they got engaged and now my youngest won't have one. Huge DISAPPOINTMENT!!! quality control is very lacking! December 28, 2012
tote bags look great and nice colors They did a good job with the names they put on the bags. They look very nice. I got 5 of them for 20.00 apiece and leath like handles. Look great. December 21, 2012
not as pictured These monogramed totes are a great gift for the price. I ordered nine of them in different colors for teachers and scrapbookers on my gift list. I recommend them with reservations. The fabric is coarser than I expected. The colors in the catalog and on the web are not as pictured, especially the darker colors. There is nothing 'bright' about the green... think olive/ army fatigue green. Stick with the lighter, pastel colors if you want something close to the picture. The brown monogramming thread is almost black and the monograms done with it look fuzzy not crisp. The white thread monogramming looks much better. The large bag is more accurately described as oversized, not necessarily a negative, but definitely larger than I expected even considering the measurements in the description. (My tiny first-year-teacher niece could probably sit inside her bag!) They have posed quite a wrapping challenge as I can't find boxes or gift bags to hold them. Ballard did promptly correct a problem with the order and I appreciated that. December 17, 2012
very satisfied I ordered the tote bags for myself and a few girlfriends several years ago and liked the bag so much, using it many time for road trips and even as my carry-on for airplane trips, so this year I wanted all my "girls" (nieces, daughters, grandaughters, sisters) to have one. I was very pleased with all the different colors and monograms. The bag is very functional and a good value that I would recommend for anyone. December 16, 2012
It's a beautiful gift I bought this as a Christmas gift & haven't sent it to them yet. I had it monogrammed which looks really nice. It is the large bag & it seems very large actually. Love the color red that I ordered it in. December 14, 2012
Ballard Tote Bag- Large I purchased these because I was given one as a gift. The material is strong enough to handle a fairly heavy amount. All colors are very attractive and look very handsome to carry when you have them monogrammed. December 9, 2012
best of the best love this tote...mine is 3 years old...bought one for a dear friend. Love this tote because it lasts and lasts. Great size and perfect for a weekend getaway. Can't be beat. December 7, 2012
Cute bag, not as roomy as I had hoped Got these bags as a fun, personal gift for my mother and sister-in-law. They can be used for just about anything...sewing/knitting supplies, paper crafting, work-related things. While the are called "large" and the dimensions are given, I still found that the actual bags are smaller than I hoped for. There were a few flaws with the jute, making the aqua one look a little dirty in places (it wasn't dirt...just the darker jute popping through). The monogram adds a nice distinctive flavor. Overall, I think these ladies will enjoy these bags. December 2, 2012
love these bags Every year I purchase these bags for gifts. For the price, it's a great gift and everyone always loves a tote, esp with a zipper. December 2, 2012
Black Tote The tote was a birthday gift & I included monogramming, adding her initials for Free! I liked the quality of the tote for the price & she loved her gift. Customer Service is very helpful too. November 30, 2012
Very useful bag. Good quality. This is a very useful bag of good quality. I wish the shape were a little different so it would stay open better. November 28, 2012
Wonderful! When everyone is carrying other totes through various companies, I found this to be unique yet classic, well-made and available at an exceptional price. I can see myself ordering these as a gift for all my friends and family for years to come. I want several for myself. I recently used it for traveling and it was an excellent carry-on bag with it's flexible form and zip-closure. I received many compliments on it. Great product. November 26, 2012
Excellent and Useful Bags We have used our bag several times since we got it, with good results. We gave one bag to our daughter who is going to use it to take her papers and things that she needs for the classes she teaches. November 25, 2012
Awesome bag I bought 5 of these, one for each of my bridesmaids. They all loved them! November 24, 2012
Poor Quality, Strap Broke on First Use I would not recommend this bag, while a very nice looking tote, it is poor quality. I ordered it to take on a trip to Mexico. I hadn't even used it and filled it with a few things for the plane and the leather handle broke as soon as we got to the airport. November 16, 2012
Product is OK but.. Quality of bag is good but I was very disappointed in the monogramming. The lettering looks awful. The Z looks like a backwards S and the L looks like a backwards J. Because of this I cannot give these as gifts which I had planned to do. Instead I will have to use them as grocery bags. November 14, 2012
These totes make great gifts! I purchased 3 of these for Christmas gifts. I plan on filling them with personal items for my Daughter, Daughter-in-law and best friend. I think they will love them when they open them and see their name on the tote. Thanks Ballard! November 10, 2012
Poor quality I read great reviews and decided to get this for my fiancé in Germany. I received the bag late and the embroidery was interfering with the zipper. Disappointed. November 3, 2012
love this tote! I noticed these bags on Pinterest so I went to the Ballard Designs website and they were on sale. I purchased seven as Christmas gifts and when I received them I was very pleased! All the monogramming was correct. I made a very smart decision in ordering these totes. I cannot wait for my friends to open their gifts! October 28, 2012
Great service and product I ordered 7 of these bags for my daughter's bridal party. They are stylish, practical and at a great price point. The assortment of colors and the variety of monogram styles and thread colors was wonderful. I was able to order bags that complemented each bridesmaid's style perfectly. Ballard's customer service was terrific. These bags were a great hit with the girls! Thank you for contributing to a joyous occasion! October 24, 2012
Great product I purchased 6 of these personalized for hostess gifts! Perfect, the girls loved them! October 11, 2012
Great size, quality, and personalization I had been thinking about getting this bag for some time and finally took the plunge. I'm so glad I did! I love the how the monogram makes it unique. Th quality of the bag is evident in every stitch. I bought the large and it's roomy enough for a simple overnight bag or a farmers market bag. I can see this bag becoming a traveling staple. October 7, 2012
medium tote It's very nice but a little small. I see that you've added a large size and I wish I knew that as I would have ordered the large. I also miss the inside zipper that I see you added to the large. Is there a way to substitute? October 5, 2012
The colors are nice (I bought 4) and monograming options is what drew me. I wish I had been able to see all the letters of each font. The font I chose for one of the bags was a different letter than the samples given - I don't like the letter I used. I would not have chosen that font, if I had seen my letter. Quality of materials of the bags was unimpressive. September 29, 2012
Great travel bag This is the second bag that I have purchased for my daughter. The first one is 3 years old and still looks great. She uses them for any overnight or extended trip. Great bag for the price... September 27, 2012
This is a great bag! I received one of these bags as a gift years ago! I use it all the time! It has held up wonderfully and looks great still today. I carry it in my car and use it anytime I shop. September 23, 2012
Beautiful tote I bought this tote in brown for my daughter. She loves it. Thinking about getting a couple more in different colors! September 22, 2012
HUGE w/ flexibility I ordered this bag for my to be sister-in-law as a shower gift and although it hasn't been actually used yet, I can tell already that the flexibility to fill the bag has been great. It is so much better than those canvas stiff bags that don't fit to the body or the contents inside. I can't wait to see her face when she opens it! September 19, 2012
Classic bag that can be used in so many ways I previously received this bag in pink as a bridesmaid gift. After getting married, I wanted to get a new one with my new monogram. The bag is great to use as an overnight bag and is a wonderful deal! September 19, 2012
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