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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Tote Bags -Large 4.4 5 416 416
Beautiful tote I bought this tote in brown for my daughter. She loves it. Thinking about getting a couple more in different colors! September 22, 2012
My own debacle This is the first time I have been disappointed in a Ballard product. I thought I ordered the smallest tote hoping to use it as a lightweight purse. Shipping was postponed many months but I suffered a serious illness in March from which I am still recovering. Finally, when the product came, it was the medium size tote and I will never use it due to my having so many other totes that size that are more attractive. As a small purse, it would be more acceptable but as a tote, it is much too flimsy. The price was minimal and due to the illness, I could no longer find my original order so I kept it but still have no lightweight summer purse. It is now fall so that is no longer a concern now either. September 15, 2011
Wonderful summer bag The medium sized bag is just the right size for shopping, going to the pool or simply carrying the usual stuff. It's light weight and comfortable. I do wish the interior had another zippered pocket for phones etc. July 7, 2012
Great bag! I am enjoying using my bag as an everyday purse, just ordered one as a gift. Thank u! July 7, 2012
tote I bought this as a gift for a co-worker and I was extremely pleased with the quality of the product. The color was very even and the name color was perfect. I purchased the medium tote and would definitely recommend this tote to anyone because it is very attractive and roomy enough for carry groceries, personal items, even for bringing work home. Best of all the person I gave it to uses it daily. January 8, 2012
Perfection Not only is this bag fucntional, but it is very charming as well. I bought two as gifts for my mother (green) and mother in law (pink). They adore them! I had them monogrammed and they looked beautiful. I also recently saw them written up in a People mag as a great gift. Great for the market, beach, airplane or a outing with the kids. We all adore them so and at the price who could pass them up!? January 2, 2012
great gifts I bought these in green with brown initials, natural with kelly green initals, and white with navy initials for my aunts, mom, and grandmother for Christmas presents. They were very well made, and everyone loved them. I didn't realize that the inside of the burlap is coated to protect it. It is a really neat feature. I used them as gift bags for a candle and cookbook. Perfect. January 5, 2012
Terrifric value and sturdy! I have 3 large totes and recently gave a medium tote as a gift. The price is unbeatable,with personalization inclusive in the cost. My only downside opinion is that all the handles are the same beige color;it would be nice to be able to order the handles either the same color as the bag or the color of the thread initials/name. December 25, 2011
Great gift for any age This is the 2nd time I have purchased these totes as a gift and each time they are well received... This recent purchase was for two little girls, age 12 & 8 who are traveling from another country and they just loved having their own tote (carry all) w/their names... Price is reasonable & affordable. December 22, 2011
It is exactly what I wanted I first heard about Ballard bags in a magazine. My boyfriend got it for me Christmas. I plan on using it when I go to Florida, I love the color, the material and especially the size. It's hard to set it aside for summer because I want to use it right now! January 15, 2012
Overall great bag The bags were bought for ladies in office for Christmas gifts and wifes of the owners. Hands down they were a big hit, all looked great and seem to be sturdy bags that will stand the test of time. BIG hit and highly recommend. Thank you Ballard Design for making me look good. December 29, 2011
I love this bag! This is a great bag. It is so light that I can carry all my electronic items and not feel like I have a ton on my arm. It is a great value and the various colors make it easy to coordinate whit what I am wearing. It's a great bag to travel with! December 21, 2011
Great gifts!! The bags were gifts and all recipients were thrilled! Ordering was easy, delivery fast and the quality outstanding. I will order more. Thank you for making my online experience, which has been limited, a good one. January 5, 2012
Excellent Quality and details. Bought these as Christmas gifts for clients and friends. Monogramming was perfect and totes were a big hit. Love the zipper feature, leather handles and zippered inside pocket. December 30, 2011
Great for the price I ordered three jute bags as gifts and they all were well received. There was a slight odor that went away and the monogramming was a bit off. Otherwise I was very happy. December 28, 2011
Great Gift I ordered 10 of these last year for all the ladies in the family, they were hit with everyone from the teens to the older ladies. I'm ordering more this year !! December 15, 2011
Medium Tote Bags I gave 2 bags to friends for Christmas and they loved them!! I thought the price was very reasonable as well. January 5, 2012
Great Product I gave these bags as gifts and had so much great response. Everyone loved them. Next time I'll get myself one. January 1, 2012
The colors were great, they are roomy and just great! I took advantage of the sale and bought each of my GNO gal friends one for their 2012 birthdays! Love them! December 30, 2011
Excellent product All of my gift recipients loved their bags, and have received many compliments! Loved the personalization! December 29, 2011
New "Go To" Gift This is my new "go to" gift. I have ordered these bags for everyone I know, including myself, and everyone loves them. So much fun to play with the colors, threads and monogram styles, too ! October 13, 2011
Love this bag Mostly I use it as a book bag-but has multiple uses. Love it! September 14, 2011
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Product:AM576-Ballard Tote Bags