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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Tote Bags -Large 4.4 5 418 418
Love this bag! I ordered two of the medium sized monogrammed bags. They are great! The inside is coated so it is easily cleaned. It is a great casual bag! April 17, 2011
Great bag! Great bag at a great price. Holds beach towels, magazines, suntan lotion - about everything you need for a day at the beach. Will also fit underneath an airline seat for a carry-on. April 14, 2011
Very disappointed! Very disappointed. Bag not the color shown in picture. Last initial narrower than first two. I will probably never carry this bag. April 14, 2011
Love the look! I used this tote as a place to stash my needlework beside a favorite chair in my living room and it looks fabulous. April 6, 2011
Good bag with great personalization options Great gift option; well made with lots of color and personalization options! April 3, 2011
Nice bag with a monogram issue! I purchased two bags. One medium tote for me and one large for my daughter(birthday). Mine is perfect, I had my initials monogrammed on it. My Daughters would have been perfect if her monogrammed name was centered on the bag. Its off about 1"...very noticeable. April 2, 2011
Super cute! I bought this to use as my beach bag. It is periwinkle with white monogramming. SUPER CUTE!!! March 31, 2011
Fabulous tote bag. I personalized these items with friends names or their dogs' names to give as gifts. I have a number myself that I use as well. It is perfect as a purse, bag for handling dog materials and great as a carry-all for groceries (get the large for that) because it has a zipper and a heavy plasticized lining so water won't leak through. They are not expensive for the quality. A friend of mine is going to buy them to give as gifts to her bridesmaids. March 17, 2011
great size i love my bag have had it for years and was finally able to give one as a gift. March 17, 2011
Love my tote! I bought my tote bag several years ago. I love it. I've used it regularly and it's stood up to everything I've given it. I recently bought one as a gift, with a personal monogram. It came out exactly as I'd imagined. I was proud to give it to a very good friend with very good taste. March 16, 2011
Great quality! I highly recommend Ballard totes.....great for gifts or a nice treat for yourself! March 16, 2011
Great TOTE!! I love my large TOTE, I used it for my Cancer Chemo BAG. I could carry everything I needed for my long (6 hr.) chemo treatments. Then I gave 13 as 'thank you' gifts. All the girls enjoy the totes. It's great to travel with on the plane, as a purse. Stick your smaller purse inside and carry an extra sweater, book, & pillow in the tote. GREAT March 16, 2011
Impressed The quality of the two bags I ordered was superb. They were gifts and both recipients were very impressed with their bags. March 16, 2011
Great Tote Bags - Great Price! I bought a large lime tote for myself and liked it so much that I ordered a red one and a brown one for both my sisters-is-law! Later, I order the aqua with brown monogramming for a friend. The combination looked fabulous. So great to get a large tote in wonderful colors that is personalized for such a great price! I would give 5 stars but one of my straps did come loose. It was a quick, cheap fix at the shoe repair shop. March 16, 2011
Great Value and Look! Stylish, sturdy and durable bag perfect for use as an overnight bag, market bag, or beach bag. I have had one for 15 months and use it every week...still looks new and receive many compliments on it. Bought a bunch as gifts, too...beautiful colors! These look like they would cost triple the price; workmanship and monogramming are very high-quality. March 16, 2011
Perfect Bag for an occassion!!! I received this bag as a gift and purchased one later for my mom. It's the perfect bag to use for an occassion, I have used it as a carry-on, taken it to the beach, or used as an overnight bag. I love all the different colors and sizes you can buy it in. Thinking of buying another one for a gym bag! March 16, 2011
The product is big and holds a lot and has comfortable handles.. Did make a mistake in ordering my monogram though. Put the wrong initial in the middle. But love the bag anyway. Had one before and it lasted several years. Carry all kinds of stuff daily to work. March 16, 2011
Love these bags! I bought these bags for all my girlfriends, sisters-in-law and mom for Christmas. The personalization makes them special and they all loved them. I love mine, too. Handy for carrying small projects, etc. March 16, 2011
Great Bags I've purchased both the carry-all and large & small tote bags for myself and as gifts. I used the carry-all so much that I wore it out. Mind you...it took awhile to do. The bags are well made, carry alot, and I get compliments on them all the time. Each of them have been embroidered and turn a plain tote into a beautiful, personalized item. March 16, 2011
I love this bag! I got the brown w cream initials for myself and one for each of my friends for our Girls' Weekend! I use it for many different things, but the best part is it looks so cute hanging on the closet door knob in my foyer! March 16, 2011
Stylish and Functional! We purchased six Ballard Tote Bags last May for my daughter to give her bridal attendants. We had them monogramed with each girl's initials, chose the color that suited each and filled with "goodies". They were such a hit and each girl carried her personal belongings in their bags to the wedding. I loved them so much that I gave my sisters one each for Christmas! Hmmm....now I just need to order myself one! These totes make a great and affordable gift for everyone on your list! March 16, 2011
Great for gifts! These bags are the greatest personalized gifts! I have taken them as house guest presents to summer hostesses. After 3 years of rugged use to pools and the beach with kids, the bag I bought for my sister in law needed a refresh, so I bought her a new one in a new color! The price is terrific and the color and monogram selections mean every bag is unique -- tailored to you! March 16, 2011
Long lasting and versitile I bought these tote bags for my bridesmaids and filled them with items you would bring to the beach (Towel, Hat, Sunglasses, Wine :) ) for my beach wedding. I recieved one myself about 5 years ago as a gift and use it for traveling all the time. I love it and the girls love theirs also!! March 16, 2011
I love thes bags! I've given the medium ones for school 'purses', b day gifts, etc. The large ones are so great for a graduation gift, beach bag, carry on tote (put your purse inside it along with misc.), even a travel bag for my dog! All monogrammed of course. The price is great especially since the monogramming is free! I've given them to most of my friends and have recommended them to them also. Plus I give myself a new color every summer. March 16, 2011
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Product:AM576-Ballard Tote Bags