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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Tote Bags -Large 4.4 5 387 387
Great product but huge Even though the dimensions are given in the description, it is enormous...much larger than I anticipated. The turquoise color I ordered only came in large, but I really wanted a smaller everyday size. The quality & monogram are good...just too big! But my fault entirely. July 8, 2012
Great totes! I ordered three medium sized totes with monograms. I ordered these for my step-daughter's birthday, and my two daughter-in-law's birthdays. I ordered them each a different color with their monograms. I have only given one thus far, but am prepared with the next two birthdays. I love these totes! So cute! And I love the fact that they are monogramed...makes it an endearing gift. I may have to order one for myself. February 9, 2014
Not Happy Honestly, one of the worst products I've ever purchased. I also bought the set of two make-up bags and the same goes for those. They might as well have been made out of paper. Flimsy, zero substance, zero support. Truly dissapointed. February 10, 2014
Poor quality I bought the sand colored large tote bag as a gift for my mother-in-law. it took almost three weeks to come in the mail, and when it did it looked like potato sack. There were visible stitch marks in the middle of the bag, and the color of the monogram (sage) didn't look like what it showed online. When I called customer service the lady told me that there was nothing she could do because it was personalized; understandable, but still very frustrating. January 6, 2012
Very nice bags! We ordered these large tote bags in beige with white monogram as one of the gifts for the bridesmaids in our daughter's wedding. They are lightweight and the perfect size for a beach bag, overnight bag or gym bag. The leather straps are really stylish. September 8, 2013
Style and Great Size! Love it! My tote bag is fabulous. I love the richness of the color perked up even more by a monogram. The large tote is that, large, making it very useful for toting plenty of items. It's depth disinguishes it from other totes. I will use it for a 'carry on' while traveling because it doubles almost as another weekend bag, while offering incredible style. Love it, love it! I also love Ballard Designs prompt service and excellent pricing! October 20, 2011
Great bag! The tote bag is adorable. The monogramming turned out really well. I was so pleased with the quality of the gift I purchased. And the price is great too! January 29, 2014
love this tote! I noticed these bags on Pinterest so I went to the Ballard Designs website and they were on sale. I purchased seven as Christmas gifts and when I received them I was very pleased! All the monogramming was correct. I made a very smart decision in ordering these totes. I cannot wait for my friends to open their gifts! October 28, 2012
Perfect gift I purchased this tote bag as a Christmas gift for a friend's puppy. It is the perfect size to carry toys, food, bowls, treats, pads etc. when traveling. I am going to order additional bags for a neighbor's two young daughters to use when they visit relatives or friends. The quality of the bag is outstanding in every way including appearance, construction, materials, durability and color. The monograming makes it a special gift, and it would be a bargain at twice the price. Everything I have ordered from Ballard has been better than expected. January 16, 2014
I was disappointed When I received my tote bag I was disappointed in the handles. I think it looks cheap that they are not finished underneath. The leather on the underside is full of threads. I was expecting better quality. I'm keeping my tote because I had it monogrammed, otherwise I would probably send it back. September 7, 2012
had nasty smell I ordered three of these for friends as Christmas gifts. The quality was ok, the names printed on the bags were fine and they arrived in plenty of time for the Holiday. When they arrived the three bags had an nasty smell that slightly went away when I removed them for the plastic they were shipped in. I was embarrised to give them but if I returned them they would have never come back to me in time. Usally I am pleased with my purchases from Ballard so needless to say I was disapointed. January 10, 2014
Great Value for the price - monogramming great! I purchased several of these for Christmas presents - and was very happy with the quality for the price. The monogramming was done exceptionally well - and everyone enjoyed receiving their respective custom bag. My only negative would be that the aqua color leans more towards a lighter and more green color than is indicated in the photo - and I would have chosen a deaper shade of embrodiery thread. Never the less, I Would highly recommend - the vinyl inset is perfect for beach/pool/sweaty gym clothes usage. January 9, 2014
Great holiday present ! This is the third time over the years that I have ordered these totes. They are fun - great style and the zippers and inside pocket make them a perfect light weight plane tote. I ordered about eight of them before the holidays- different monograms and colors. Although one was missing - it was checked off as sent. When I called customer service - they were polite, efficient and mailed my last one within the week-- January 11, 2014
This bag was PERFECT! Not only is the bag beautiful, but it is well made and seems to be able to handle just about anything! January 18, 2014
Great for the beach! Great bag for the beach. Large tote is perfect to pack beach towels, snacks, electronics and all tucked away safe by zippered bag. (not sure what the extra handles are for) January 15, 2014
Elegant Tote! As Christmas gifts, I purchased monogrammed totes for the ladies in my family and everyone was beyond thrilled! The color combination I chose was gorgeous, it was the aqua tote with the embroidery in brown. The strap is made of genuine leather so it give it a refined feel and look. Everyone loved them, this years Christmas was a hit!!! Will buy them again in the near future, they are affordable and very elegant yet casual! January 6, 2014
This bag was not the quality I expected. I was surprised it did not have a liner inside. It just was not as nice as I expected it to be. January 14, 2014
Gorgeous and Sturdy Tote Bag I have owned and used this bag for many years and this year I bought about 8 of them (free monograms) for my daughter's equestrian team, for traveling to horseshows, large enough to take laptop or IPad, overnight clothes etc. Love this size, color selections and how sturdy the construction is. Genuine leather straps look better as they age! January 8, 2014
Monogram was Beautiful! I ordered 5 of these bags in different colors with different monogram styles. All of them were lovely! Even better, although it was late in the month, they were delivered within days. Would absolutely order them again. Perfect gift. January 10, 2014
Tote Bags Their tote bags are an all time classic in design and quality. The sizes are great. January 12, 2014
Great Tote! I have several of these bags and they make excellent totes. I give them as gifts and are always appreciated. Good quality, and hold up well though many uses. Monogram adds a nice touch...one can never have enough tote bags! January 8, 2014
Great item for the price This was a gift for my sister for christmas 2013 and she loved it. The color and monogram were perfect. I just may have to buy one for myself. January 9, 2014
Exactly what I was hoping... I bought this bag to use primarily as a carry-on for travel. It's big, roomy, light enough not to be a burden, and very attractive. Eye-catching, I receive compliments on it. The only negative is the zipper is a bit difficult to close - must hold the sides together to get it started smoothly. I still recommend this very affordable, useful bag.Stylista September 9, 2012
Large and Beautiful I bought this bag as a gift and had Ballard monogram it. The bag arrived and it looked beautiful. It was larger than expected and very nice quality. Great deal! January 1, 2014
Just what I'd hoped for! The green color was a little duller than the picture, but still nice. Great quality and style! August 22, 2012
They make gorgeous gifts and come in such outstanding colors. These are Father's Day gifts for my daughter...who makes her Dad happy, and my daughter in law, who made our son a Dad. They look perfect and will be useful. Love them! Thank you. June 16, 2013
Excellent Value! This product is an excellent value for the price. I can't wait to get more tote bags in different colors - all with monograms of course! June 7, 2013
tote bags I ordered six for my friends, they loved them! Color was and spelling were a 100%. Having their names on them was a special touch. December 15, 2013
This tote was just what I was looking for! I ordered it for my trip to Punta Cana and it was back ordered several times, but it arrived just 2 days before I left. I carried it on the plane as my personal item and stuffed it with my purse, magazines, ipod, etc. It held everything and was very light weight and durable. I ordered red and the color was not very vibrant, but the size was perfect. I also have a smaller one that I take to work everyday. March 10, 2012
LOVE THE BAG! I have had my bag now for a month and I love it. It is the perfect size for taking things to and from the office. I also use it as a library bag for my books and DVDs. I have also received quite a bit of compliments. So far the bag has held up to my expectations. I am considering ordering another one in a different color. December 4, 2013
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