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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 476 reviewers.
Rated 4 out of 5 by just what i needed I carry all the items I need when showing properties. It all fits with room to spare. Looks great with my initials and the price didn't break the bank. Thought I would like to have a lining at first but as I use it I realize I don't need a lining, its perfect the way it is. Thanks Ballard October 3, 2011
Rated 4 out of 5 by Great product. I purchased the bag for an every day tote. I love that it is large enough to carry my lunch and work papers. September 29, 2011
Rated 4 out of 5 by Nice value Material was coarser and rougher than I assumed from the description, but still nice, particularly the color choice. Bags also really had intense unpleasant smell, which I had to eliminate before giving them as gifts. Did so by placing them in a plastic bag with some potpourri for a couple of weeks. Still, an excellent value overall and quite stylish. September 22, 2011
Rated 1 out of 5 by Horrible Quality and Bad Monogram The Monogram was not spaced evenly and the quality of the bag was very poor. September 17, 2011
Rated 1 out of 5 by My own debacle This is the first time I have been disappointed in a Ballard product. I thought I ordered the smallest tote hoping to use it as a lightweight purse. Shipping was postponed many months but I suffered a serious illness in March from which I am still recovering. Finally, when the product came, it was the medium size tote and I will never use it due to my having so many other totes that size that are more attractive. As a small purse, it would be more acceptable but as a tote, it is much too flimsy. The price was minimal and due to the illness, I could no longer find my original order so I kept it but still have no lightweight summer purse. It is now fall so that is no longer a concern now either. September 15, 2011
Rated 5 out of 5 by Love this bag Mostly I use it as a book bag-but has multiple uses. Love it! September 14, 2011
Rated 5 out of 5 by Durable, Attractive & Functional. I love these totes. I have purchased every size, personalized, in many colors and given them as gifts. People love them. I also use the personalized totes with my company's name for carrying all of the gear I need. They are sturdy and a fantastic-looking way to schlepp everything from beach gear to groceries. The zipper is incredibly useful and the lining is durable. But - be aware that the fabric is jute and, therefore, not a soft friend to rub up against sensitive fabrics such as silk or a fragile cashmere, etc... (The Largest tote is my favorite.) September 12, 2011
Rated 5 out of 5 by Terrific Beach Bag! I love this bag for going to the beach as it meets two of my essential needs in a beach bag. I can put the handles over my shoulder and I can fit my towel in the bag. It is also great looking and the inside pocket is perfect for keeping my iPhone close at hand yet safe from sand and sun. September 11, 2011
Rated 4 out of 5 by Better value than I had anticipated This was a great bag that I purchased for my friend's birthday. I had purchased a similar bag for myself 7-8 years ago (also from Ballard) and was pleased to find that this new bag was even LARGER than the one I purchased way back then, but for the SAME PRICE! When does that ever happen? Thank you for the pleasant surprise! PS -- she loved it. September 8, 2011
Rated 5 out of 5 by Love It! Love this bag and the monogramming is beautiful. Great quality as always from Ballard!! Exactly what I wanted. August 21, 2011
Rated 2 out of 5 by Not what I was hoping for... Very thin, almost see-through tote. I was expecting a more substantial tote bag. Bought it for a beach trip, but ended up using another one instead. Also, the burlap is very rough on your arms... August 11, 2011
Rated 4 out of 5 by Cute but uncomfortable This is a cute the way it looks. But the leather straps are too short so it's difficult to carry over your shoulder. Also, hoping after some use the straps will soften a bit. August 10, 2011
Rated 5 out of 5 by Love the tote bag! I purchased one for myself and one as a gift for my daughter. The bags exceed my expectations....large, zippered and the monogram was in perferct proportion to the bag. I want to order more as gifts! August 7, 2011
Rated 5 out of 5 by Great at the beach and pool! I bought one for each of my adult daughters (3), myself, and my granddaughter. We had a great vacation at the beach and loved the convenience of each being able to carry all the 'stuff' needed - beach towel, cover-up, flip-flops, sun-tan lotion, hair accessories and brush, reading material, camera, snacks, and a soft drink or water. We all appreciated the little zipper pocket to keep our watch, etc. out of the sand and a place to put change for the vending machine. We each had a different color tote, each personalized with our initials. The girls were thrilled! Everything fit with room to spare and all of our things survived without a problem. We shopped at the 'discount' beach stores and they had nothing even close in value or style. I'm now planning on which of my family and friends will get one for Christmas this year. This is a super gift at a great price. Thank you! August 6, 2011
Rated 4 out of 5 by Monogramed tote bag I was excited at how quickly I received my order. Was, however, disappointed in the quality of the bag. The fabric of the bag seemed stiff like burlap and it didn't seem like it would hold up well. The monogram stitching looked very nice tho. August 5, 2011
Rated 5 out of 5 by great bag this is the perfect size. everything fits plus water bottle and when i shop i can throw stuff inside.lined with plastic so no worries. gave my mom my coach and carry this now for the summer! August 5, 2011
Rated 5 out of 5 by Fabulous totes! Classy! I ordered these for all of my friends and myself. Really didn't realize they were burlap. Loved them when they arrived. The personalization is great and my friends all loved them for the beach and shopping. Great buy including personalization for $20.00. July 29, 2011
Rated 4 out of 5 by Nice tote The size and durability of the large tote are great but the color swatch shown on the website is not accurate. I was looking for a blue tote and the navy was sold out. I ordered the aqua and it is green. July 29, 2011
Rated 4 out of 5 by Attractive but needs one addition to be more functional This is a good looking tote, but the contents are a jumble at the bottom as a result of only one interior pocket. A bag this size needs additional inside pockets to be able to find keys, phone, etc. July 18, 2011
Rated 4 out of 5 by Nice and Big The bag has lots of room for the beach. Will have no problem carrying all your stuff plus towels. The only thing I would change is to have longer straps. You put it on your shoulder and it is very hard to keep it there becasue they are so short. And the bad is so big that if you are short like me, it almost hits the ground while carrying. So being able to put on shoulder would be a nice touch. Otherwise I love this bag. July 16, 2011
Rated 4 out of 5 by Great Purchase...only wish though Great great purchase only wish is for longer drop on straps. Perfect gift! This bag is awesome as an overnight or beach bag. For everyday, I will check on the medium ... July 16, 2011
Rated 5 out of 5 by Love this tote! Excellent value! This tote is perfect for the pool, beach or running errands. I love the size, the coated lining and the free monogram. The aqua is lighter than appears in the photos - but still lovely. I wish the handles were slightly longer - but still can wear it on my shoulder. The price is great - much better priced than other similar totes! I will buy more for gifts! July 15, 2011
Rated 4 out of 5 by Ballard tote great gift I buy these every year for teacher gifts. I have bought several different sizes and colors. I thought the aqua was a bit dull, but teacher loved the tote. July 5, 2011
Rated 4 out of 5 by Cute bag......great for young girl to tote her towel and swim gear We love this bag. My only complaint is that one of the grommets came apart on the leather strap. Not worth the hassle of sending it back but irritating nonetheless. July 3, 2011
Rated 5 out of 5 by Gorgeous! I bought this as a gift for my sister-n-law. The bag was huge....I was hoping to get the aqua colored but it was on back order so I opted for the Brown with pink monogramming which they did a really nice job on. I'll be back for sure. June 30, 2011
Rated 3 out of 5 by Size not as expected After already ordering the large tote, I wanted to get something to carry my laptop. I made sure to review the measurements listed online. The bag is the size stated online, but they don't mention that the zipper takes a couple inches off the opening. I can force my laptop to fit, but I can't put anything else in since the opening is stretched to the limit. Had I realized this, I would have paid the extra money for the carry-all. Disappointed that I now have a bag with no use for it and nothing to carry my laptop. :( I will state, however, that the quality is good and they did a great job with the monogramming. :) June 24, 2011
Rated 5 out of 5 by Great gift! This bag is functional for summer picnics and going to the beach. June 23, 2011
Rated 4 out of 5 by Good, but a simple change could make it even better... This is a nice tote. Not a fancy lining, just a sturdy tote for the beach or traveling. What it could use to make it more user-friendly is an additional inside pocket or two. The monogram is of nice quality, and the straps are a pretty good leather grade. June 22, 2011
Rated 5 out of 5 by Tote bags are a hit with friends! I gave the tote bags in all colors with monograms to friends as thank you gifts. They just love the design, color, and practical features of these great bags. June 21, 2011
Rated 5 out of 5 by These bags are incredible! I love these bags....I bought one for myself, mom & best friend. We all LOVE them. They are such a good quality, especially for the price! June 21, 2011
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Product:AM576-Ballard Tote Bags

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