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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Tote Bags -Large 4.4 5 384 384
These bags are great! I give them as gifts. They are large enough to hold many articles in smaller organizational purses for travel and I can use it as an extra carry-on when flying. I also love that it zips across the top. Janet June 16, 2013
They Are Perfect for our needs! I have purchased 11 or 12 of this item and we all enjoy using it. We are a gropu of 10 women who travel together, so this tote works perfectly for our needs. If we have a guest coming, I simply purchase another for that particular outing. It's Great Fun! They are the perfect size, fit under the seat in an airplane. They never fail to to handle the needs of the day. Enjoy! April 28, 2013
Good Value I bought the large tote because tt was $30 for the bag, embroidery and shipping. I love the cost and the bag is really cute! If you put too much in it though the handle will start cracking as mine already has. May 5, 2013
Great bag I love the bag and the monogramming, I give these bags as gifts to my friends for summer beach bags. Only "tiny" complaint that I have, I wish the carrying straps on the bag were a little longer. They are so short, it makes it hard for me to carry them on my shoulder and they get heavy when full (because they have so much room). But don't let that deter you, these are awesome bags and I have both sizes. Enjoy!!! April 19, 2013
Great Size, hard to find! I really like this bag. I have been looking for a long time for a tote that I can fit both my large screen laptop (with neoprene case) and my purse so that I don't have to check a bag when I travel for work. It's perfect! My only complaint is that it sheds - a lot. Maybe that will get better with time? Overall a great bag for the price. April 25, 2013
Classic bag that can be used in so many ways I previously received this bag in pink as a bridesmaid gift. After getting married, I wanted to get a new one with my new monogram. The bag is great to use as an overnight bag and is a wonderful deal! September 19, 2012
Excellent Quality I have several Ballard tote bags, in different sizes, and I love them all. That is why I purchased over 10 more, to give as gifts for all of my son's teachers, aides, and school staff. They are quality totes and super cute too! August 24, 2012
Perfect for plane carry-on! I bought this to replace a very well-used Ballard large tote bag. This is perfect as a carry-on for plane travel. You can slip your purse into it & count them as only one carry-on, allowing you to bring on that roller bag, too! April 22, 2013
Great bag for the price. I love how you can personlize it-for FREE!! Perfect for ball games, beaches and school. I bought 4 different colors as gifts for friends and all of them turned out great. April 25, 2013
Love! Great wedding Gift! I was the maid of honor in a wedding and bought this bag for the bride to hold her things for the day. She loved the monogram with her new initials :) The bag was big enough to store all her things for the day- shoes, hairspray, bobby pins, makeup, etc. We put A TON of stuff in the bag and had plenty of space left. I really like how it had a zipper and didn't have to worry about stuff falling out. Now that I am getting married, I ordered a bag for myself :) So excited to use it on my big day! March 29, 2013
Handle marked/cut One of the handles on my bag had cuts and marks on it when I opened the product. I hope it doesn't break due to the cuts in the leather. Otherwise, I really like the color and size of the bag. April 17, 2013
Well constructed, love zippered closing Zipper folds down out of way when not in use. The monogram is lovely. It is larger than I expected but I've already gotten plenty of use out of it. April 19, 2013
Beach Bag - Sturdy and Eye Catching Love the gift beach bag I purchased. It's roomy, heavy duty and more importantly for me, the turn around for a quick monogrammed gift was amazing. April 18, 2013
Comfy Please lengthen the handles by 2 inches. Nice bag, good quality, fun to use, comfortable to carry. April 19, 2013
Perfect size! This tote bag is very sturdy without being too stiff and has ample room to carry books, cosmetics, documents, etc. for traveling. I just love this bag!!! April 12, 2013
Well made! Love the large tote. Would like it in an even larger size. April 17, 2013
Nice tote poor monogramming choice. I really like the tote I ordered. I selected to have it personalized. Wish I hadn't...The lettering style I selected is almost unreadable. I would not have gotten script style had I known this. Of course it's not returnable so I'm stuck with the monogram I selected. The tote itself is awesome. Quality material with leather handles. March 26, 2013
Great little gift I bought 6 different bags, in 6 different colors, each with a single letter monogram for a group a friends visiting for the weekend -- they were a hit! April 7, 2013
Great quality and beautiful purse! I bought the jute big tote bag with the black initials embroidered and loved it. The quality is excellent, it has a plastic lining inside that makes it sturdy and easy to clean. It is a convenient size to go shopping, eco-friendly and unique with the personalized letters. It's comfortable to carry as it does not weigh, and it's not bulky either. Everyone loved it so much that I ordered 2 more, one for my kids' teacher for Christmas and one for my best friend's birthday. Makes a great personalized gift. February 3, 2013
Great product... not in love with some details I recently bought three bags, in three colors with three different styles of monograms for gifts. I wish the pink were a bit brighter but it was to be expected and fairly true to the picture. On of the monograms seemed off-center, in fact, it was -- I measured it. Luckily, my friends are not as OCD as me. Also, note that the dark purple/aubergine is VERY VERY dark. My friend actually thought it was brown. Overall, it is a great product just be careful when ordering monograms online. February 4, 2013
Beautiful Bag I am impressed with the quality of this tote. I ordered the Lime with my initials embroidered in white and it is stunning! Thank you for offering such a durable and stylish bag at an amazing price. March 2, 2013
Very smart and roomy Gave them as gifts on a beach birthday celebration they loved them and the monograms looked great. Colors were true to the pictures in the catalog. Will purchase them again. February 27, 2013
nice bag...lousy monogram I ordered this bag for my newly engaged daughter with her new monogram. The bag is nice. Big with sturdy handles, but the monogram was off center by 1.5 inches. Called customer service and they sent a new bag... with the monogram off center by 2 inches! This was a Christmas gift and I couldn't give it to her! I ordered this bag for my 2 other daughters when they got engaged and now my youngest won't have one. Huge DISAPPOINTMENT!!! quality control is very lacking! December 28, 2012
useful I live in a county where stores must charge 5 cents for each bag a consumer requests. So a tote like this is especially handy. Ordering was a little difficult because the monogram examples are so small and the size of the monogram is not specified. I think my monogram is too large for my tote and wish I had had a better description of the size of the letters. January 10, 2013
The bags were sent in a timely way. The "lime" green bags were unfortunately a muted olive green when they arrived. I received the bags before Christmas, and they seemed well made. I was VERY disappointed that the bags that looked in the pictures to be a lime color were in fact an unattractive olive green. The navy thread that I had picked for the monogramming was then, needless to say, not a great blend with the muted green. January 12, 2013
These were GREAT!! These were Christmas gifts for the girls in the family. I was very pleased with the quality and that I got all four of them in time even though I had to reorder two of them because you ran out of the colors I picked. Even though you had to ship them seperatly, I was not charged extra shipping. What a great deal. January 9, 2013
Makes a GREAT teacher gift We gave the large monogrammed totes to my child's teachers this holiday. They make a wonderful personalized gift and teachers can tote their graded work in style. The school secretary gives me the teacher's middle initial and I usually place the order before Thanksgiving. Then, I give the secretary a gift card for helping me out. January 6, 2013
very nice at a great price I bought this as a gift for a couple who typically shop and dine high end so I needed something from a reputable source without breaking the bank. The bag is very nice...love the natural jute and the monogram was just as expected. I would recommend this product. January 12, 2013
Great Product! Ordered 3 monogrammed bags. Received them in a timely manner, and they were just what I was looking for. The monograms were great quality. The colors of both the bags and the monograms were excellent. The large size was perfect. All the gift recipients were very pleased with their bags. Would order again and again! January 6, 2013
Free shipping I love the bags but was disappointed that you do not offer free shipping on purchases over $50.00 like other retailers. I almost didn't buy the bags for that reason. January 20, 2013
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