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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Tote Bags -Large 4.4 5 319 319
Love the tote--a bit disappointed with the personalizing I ordered a number of these totes to give as bridesmaids gifts, and all of my girls absolutely loved them! The handles are very sturdy, and the bags are very high quality. I also ordered many different colors (black, brown, aqua, light blue, red, pumpkin, sand, green)--and all of the colors were really pretty. The only thing that I was disappointed with was the personalization options. When I ordered the bags, I put all of my girls' names in all lowercase letters, but when I received the bags the first letter of all of them were capitalized. I called Ballard Customer Service about this, and the woman that I spoke to was VERY helpful. She explained that the personalization machines are programmed so that the first letter is always capitalized. She gave me a number of options for what I could do since I wasn't 100% pleased with my order, and I chose to keep the bags. Of course, my bridesmaids didn't know the difference, but I was slightly disappointed since they did not come exactly as I had envisioned them. Despite the minor personalization issue--I was very happy with my decision to purchase the tote bags from Ballard! June 18, 2011
Monogramed tote bag I was excited at how quickly I received my order. Was, however, disappointed in the quality of the bag. The fabric of the bag seemed stiff like burlap and it didn't seem like it would hold up well. The monogram stitching looked very nice tho. August 5, 2011
roomy I love the bag. It is a more rugged canvas than I expected and I am happy about it. The leather handles are sturdy and stylish. I am using it as a work bag and it is roomy enough for a lunch bag , water bottle, wallet, day planner etc. July 19, 2012
Versatile Tote Bag I ordered the burlap medium tote bag with cream-color monogram. It is a smart looking, very versatile bag that I can use as a purse or in place of a brief case. I am very pleased with my purchase. July 19, 2012
Great Bags I've purchased both the carry-all and large & small tote bags for myself and as gifts. I used the carry-all so much that I wore it out. Mind you...it took awhile to do. The bags are well made, carry alot, and I get compliments on them all the time. Each of them have been embroidered and turn a plain tote into a beautiful, personalized item. March 16, 2011
Love this bag! I ordered two of the medium sized monogrammed bags. They are great! The inside is coated so it is easily cleaned. It is a great casual bag! April 17, 2011
Great to use everyday! Great Gift! I have one myself and use it everyday. I also gave 3 as gifts this Christmas and they were a big hit! January 30, 2013
Love them; great gifts I used these bags as part of my gifts to my bridesmaids; I had them monogrammed and in my wedding colors. They were a hit. Perfect for a summer wedding. I have one for myself too -- lightweight, attractive, practical. January 4, 2013
Perfect It was just what I wanted and the size and weight. I am traveling to Paris and thought it was a great shopping bag to put in my suitcase -- loved that it was monogrammed as well -- makes it more special. March 23, 2012
Stylish and Functional! We purchased six Ballard Tote Bags last May for my daughter to give her bridal attendants. We had them monogramed with each girl's initials, chose the color that suited each and filled with "goodies". They were such a hit and each girl carried her personal belongings in their bags to the wedding. I loved them so much that I gave my sisters one each for Christmas! Hmmm....now I just need to order myself one! These totes make a great and affordable gift for everyone on your list! March 16, 2011
Great Bag! I purchased two of the medium size bags and had my dogs names embroidered on them. They are great for loading up doggy stuff when it's time to take them to the kennel. That way there's no confusion as to whose food and meds are in which bag. The bags look great and the embroidery is in large, easy-to-read, type. May 19, 2011
Nice way to personalize gift I purchased two of these bags as thank you gifts for the planners of my bridal shower. They loved them. The embroidery was very nice. The bag itself was a little cheap but for $20 it was what I had expected. They did send me the wrong bag with one of them but customer service was great and immediately ordered the correct one and could not have been nicer. May 2, 2011
Perfect for book club meetings I purchased one for each of our book club members. I choose each members favorite color and then put their name on it. Now we all have our bags for meeting night. What happened to all the bright colors though? Now I see neutrals more in your selections. Love the totes! May 19, 2011
Brilliant!!!!!! Loved so much recommended to everyone I knew and didn't know... would love Navy in Medium tote but thrilled all the same.... definite reorder and staple... friend ordered 4!!!!!!!!!!!! June 1, 2011
Great Bag! I ordered this bag for each of my bridesmaids with their monogram. They absolutely loved them. The medium tote is the perfect size for everyday. June 5, 2011
The perfect gift! These cute totes make great gifts! I had one personalized with my friend's name and filled it with beach essentials for her upcoming vacation. It turned out better than I had hoped! May 1, 2011
Excellent value for the money. These bags were presents for my granddaughters. They loved them and I thought they were of excellent quality for the price. April 22, 2011
Love these bags! I bought these bags for all my girlfriends, sisters-in-law and mom for Christmas. The personalization makes them special and they all loved them. I love mine, too. Handy for carrying small projects, etc. March 16, 2011
Good bag with great personalization options Great gift option; well made with lots of color and personalization options! April 3, 2011
Great quality! I highly recommend Ballard totes.....great for gifts or a nice treat for yourself! March 16, 2011
Beautiful tote I bought this tote in brown for my daughter. She loves it. Thinking about getting a couple more in different colors! September 22, 2012
A great bag! This is my second bag to buy from Ballard & it's just as good as the first. I bought my first one (the large) a few years ago; this medium one was bought to use as a little overnight bag for our new baby & we're looking forward to using it once he gets here! The monogram looks great, as always & Ballard Designs has great customer service & shipping was very fast. October 13, 2011
The tote is attactive and well made. Monogram well done. I take this tote with me whenever I'm going somewhere I will have to wait for quite a while, i.e. doctors office. I can carry my water, book, a snack and all the other necessary things we all take with us. I got the Sand color with cream letters and the letters almost match the handles exactly - how nice. The medium size is just right for me, most totes were far too large. Glad I found this. July 27, 2012
Wonderful summer bag The medium sized bag is just the right size for shopping, going to the pool or simply carrying the usual stuff. It's light weight and comfortable. I do wish the interior had another zippered pocket for phones etc. July 7, 2012
Great bag! I am enjoying using my bag as an everyday purse, just ordered one as a gift. Thank u! July 7, 2012
Very disappointed! Very disappointed. Bag not the color shown in picture. Last initial narrower than first two. I will probably never carry this bag. April 14, 2011
tote I bought this as a gift for a co-worker and I was extremely pleased with the quality of the product. The color was very even and the name color was perfect. I purchased the medium tote and would definitely recommend this tote to anyone because it is very attractive and roomy enough for carry groceries, personal items, even for bringing work home. Best of all the person I gave it to uses it daily. January 8, 2012
Perfection Not only is this bag fucntional, but it is very charming as well. I bought two as gifts for my mother (green) and mother in law (pink). They adore them! I had them monogrammed and they looked beautiful. I also recently saw them written up in a People mag as a great gift. Great for the market, beach, airplane or a outing with the kids. We all adore them so and at the price who could pass them up!? January 2, 2012
great gifts I bought these in green with brown initials, natural with kelly green initals, and white with navy initials for my aunts, mom, and grandmother for Christmas presents. They were very well made, and everyone loved them. I didn't realize that the inside of the burlap is coated to protect it. It is a really neat feature. I used them as gift bags for a candle and cookbook. Perfect. January 5, 2012
It is exactly what I wanted I first heard about Ballard bags in a magazine. My boyfriend got it for me Christmas. I plan on using it when I go to Florida, I love the color, the material and especially the size. It's hard to set it aside for summer because I want to use it right now! January 15, 2012
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