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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Tote Bags -Large 4.4 5 387 387
Great size and shape Love this large bag. I have ordered a total of 5 and of course one for me. Monogram sets the bag apart from other bags. December 5, 2011
Good looking and sturdy This tote was a gift for my daughter who is a school teacher. She wanted a new tote bag to carry items to and from school, but wanted it to be stylish, as well. She was thrilled with the tote! P. Jennings, Midlothian, Virginia October 6, 2011
Very nice quality The bags are very sturdy and really nice. The monogram makes them perfect! December 12, 2011
I love thes bags! I've given the medium ones for school 'purses', b day gifts, etc. The large ones are so great for a graduation gift, beach bag, carry on tote (put your purse inside it along with misc.), even a travel bag for my dog! All monogrammed of course. The price is great especially since the monogramming is free! I've given them to most of my friends and have recommended them to them also. Plus I give myself a new color every summer. March 16, 2011
Scale of momogram too small for bag I ordered the red bag, it is pictured in a very vivid hue. It is not as bright as pictured. December 2, 2011
tote bag I hate the color! I ordered a bright aqua and received a drab light green. December 3, 2011
Love this tote!! The only thing I would change - longer straps. But I love it!!! November 30, 2011
I love the purse and get many compliments I loved the purses. I bought 2 for gifts and 2 for me. The only thing I was upset about was i ordered the Sand color and waited about a month and then when I got it the monogram was the wrong color. Now it's just sitting in my closet. Oh well I will use it for the beach but really was looking forward to using it for everyday. June 20, 2011
Fabulous totes! Classy! I ordered these for all of my friends and myself. Really didn't realize they were burlap. Loved them when they arrived. The personalization is great and my friends all loved them for the beach and shopping. Great buy including personalization for $20.00. July 29, 2011
Great for gifts! These bags are the greatest personalized gifts! I have taken them as house guest presents to summer hostesses. After 3 years of rugged use to pools and the beach with kids, the bag I bought for my sister in law needed a refresh, so I bought her a new one in a new color! The price is terrific and the color and monogram selections mean every bag is unique -- tailored to you! March 16, 2011
Great Value and Look! Stylish, sturdy and durable bag perfect for use as an overnight bag, market bag, or beach bag. I have had one for 15 months and use it every week...still looks new and receive many compliments on it. Bought a bunch as gifts, too...beautiful colors! These look like they would cost triple the price; workmanship and monogramming are very high-quality. March 16, 2011
good value Bought this bag for my family for vacation - very roomy - able to transport all necessary beach/pool supplies - held up to being dragged all over - liked it so much we bought another for a wedding vacation gift - i will definitely buy another when i wear this one out. June 16, 2011
Great TOTE!! I love my large TOTE, I used it for my Cancer Chemo BAG. I could carry everything I needed for my long (6 hr.) chemo treatments. Then I gave 13 as 'thank you' gifts. All the girls enjoy the totes. It's great to travel with on the plane, as a purse. Stick your smaller purse inside and carry an extra sweater, book, & pillow in the tote. GREAT March 16, 2011
Not what I was hoping for... Very thin, almost see-through tote. I was expecting a more substantial tote bag. Bought it for a beach trip, but ended up using another one instead. Also, the burlap is very rough on your arms... August 11, 2011
Love the tote bag! I purchased one for myself and one as a gift for my daughter. The bags exceed my expectations....large, zippered and the monogram was in perferct proportion to the bag. I want to order more as gifts! August 7, 2011
Great product. I purchased the bag for an every day tote. I love that it is large enough to carry my lunch and work papers. September 29, 2011
Good, but a simple change could make it even better... This is a nice tote. Not a fancy lining, just a sturdy tote for the beach or traveling. What it could use to make it more user-friendly is an additional inside pocket or two. The monogram is of nice quality, and the straps are a pretty good leather grade. June 22, 2011
Not as substantial as I thought from the picture. The fabric is stiff and not as thick as I thought it would be looking at the picture. The handles are stiff and don't feel like a high quality leather strap. Roomy though. Planning to use it for groceries. The monogram and color selection is very nice. June 19, 2011
Nice tote The size and durability of the large tote are great but the color swatch shown on the website is not accurate. I was looking for a blue tote and the navy was sold out. I ordered the aqua and it is green. July 29, 2011
Cute but uncomfortable This is a cute bag...love the way it looks. But the leather straps are too short so it's difficult to carry over your shoulder. Also, hoping after some use the straps will soften a bit. August 10, 2011
great bag this is the perfect size. everything fits plus water bottle and when i shop i can throw stuff inside.lined with plastic so no worries. gave my mom my coach and carry this now for the summer! August 5, 2011
perfect.... Perfect gift for my friend and ordered one for myself. It was a little difficult to tell the true colors. I wish you had some brighter colors. But my order turned out perfect and we both love our totes and get loads of compliments ....great gift idea! June 18, 2011
Gorgeous! I bought this as a gift for my sister-n-law. The bag was huge....I was hoping to get the aqua colored but it was on back order so I opted for the Brown with pink monogramming which they did a really nice job on. I'll be back for sure. June 30, 2011
Can't live without this bag! I received this bag as a birthday gift last year and just recently gave one each to twelve of my friends! The only thing I'd watch out for is that the "lime green" is not lime. It is more like sage green. Other than that, these bags are a "must-have' for any woman on the go. May 5, 2011
The product is large and attractive The bag is quite large and can be very useful. My only complaint is the material used, I guess I didn't pay attention that it was made of jute instead of cloth. Like that it has a zipper closure and the monogram is very pretty June 16, 2011
Perfect Bag for an occassion!!! I received this bag as a gift and purchased one later for my mom. It's the perfect bag to use for an occassion, I have used it as a carry-on, taken it to the beach, or used as an overnight bag. I love all the different colors and sizes you can buy it in. Thinking of buying another one for a gym bag! March 16, 2011
Great Purchase...only wish though Great great purchase only wish is for longer drop on straps. Perfect gift! This bag is awesome as an overnight or beach bag. For everyday, I will check on the medium ... July 16, 2011
Love It! Love this bag and the monogramming is beautiful. Great quality as always from Ballard!! Exactly what I wanted. August 21, 2011
Long lasting and versitile I bought these tote bags for my bridesmaids and filled them with items you would bring to the beach (Towel, Hat, Sunglasses, Wine :) ) for my beach wedding. I recieved one myself about 5 years ago as a gift and use it for traveling all the time. I love it and the girls love theirs also!! March 16, 2011
Great bags at very reasonable price! These bags are great. My daughters use the small ones for book bags and we have given the large as gifts. I also use the large one to carry my laptop in a padded case and my printer. The bags can handle heavy items and are stylish. May 19, 2011
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