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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Tote Bags -Large 4.4 5 416 416
Totes look great & nice monogramming I bought 3 of these totes as Christmas presents for the girls in my office. The colors and personalized monograms were great. I was a little disappointed in the overall weight and quality of the bags, they seemed very light and not too durable. I wonder how that will hold up when they are filled with things. Overall they looked very nice but I would not recommend for heavy use or carrying around any kind of weight. January 8, 2012
Well Made! I purchased 3 of these as Christmas presents for the ladies in my husband's office. I was thrilled when they arrived and looked even better than they did online... wished I'd ordered one for myself as well! I also had them monogrammed which added a personal touch. The monograms were well done as well! January 7, 2012
You can design your own tote bag This was a gift for my sister. I had given her the same tote a couple years ago and her dog had an accident on it! She loved it so much, she asked for a new one. She uses it everday toting things to work. The first one continued to look new even with the daily use. They are made well and look beautiful. I had hers Monogrammed and I was able to pick out the thread color, font, etc. So it really is a custom made gift! January 7, 2012
smaller than my original bag.. I love this bag but notice that it is smaller than the first bag I had! Quality is good and my first bag was used lots and lasted a long time! Nice embroidery! January 7, 2012
Poor quality I bought the sand colored large tote bag as a gift for my mother-in-law. it took almost three weeks to come in the mail, and when it did it looked like potato sack. There were visible stitch marks in the middle of the bag, and the color of the monogram (sage) didn't look like what it showed online. When I called customer service the lady told me that there was nothing she could do because it was personalized; understandable, but still very frustrating. January 6, 2012
Not the quality I expected I was disappointed with the quality of the "canvas" It was a rough burlap. The monogramming was also not the quality I expected. I was a little embarrassed to give them as gifts for Christmas, but I was stuck with them as it was too late to buy another gift. I would not recommend these bags as gifts. January 6, 2012
Perfect Tote I gave this tote to all the women in my family for Christmas. They loved it! It's a great size & with the monograming included it's the perfect price too! January 5, 2012
great gifts I bought these in green with brown initials, natural with kelly green initals, and white with navy initials for my aunts, mom, and grandmother for Christmas presents. They were very well made, and everyone loved them. I didn't realize that the inside of the burlap is coated to protect it. It is a really neat feature. I used them as gift bags for a candle and cookbook. Perfect. January 5, 2012
Medium Tote Bags I gave 2 bags to friends for Christmas and they loved them!! I thought the price was very reasonable as well. January 5, 2012
Great gifts!! The bags were gifts and all recipients were thrilled! Ordering was easy, delivery fast and the quality outstanding. I will order more. Thank you for making my online experience, which has been limited, a good one. January 5, 2012
Summer use.... i got this bag for a friend and was kinda surprised when i opened the box ~ it looked 'nicer' in the picture. i found the jute to be kinda flimsy and thin. the monogram was a nice touch - but i'd only recommend this for beach or summer use. if you want a bag that is more substantial - go for canvas. January 3, 2012
Bridesmaid Gifts These were part of my bridesmaid gifts. I will say the number of fonts and colors available was wonderful, as I could individualize each bag for each lady. The bags arrived in a timely manner and my only qualm was one of the bags -- the monogram (their last name) was slightly crooked. It's not super noticable, but it is crooked none the less. I would highly suggest these for gifts, you can't beat the price! January 3, 2012
loved them all, except I ordered I think 6 of them for Christmas gifts, but one font I picked wrong - the L, looked more like a C. great product! great gift for the women in my life! everyone can use that size tote, and loved the monograms. January 2, 2012
Loved the Tote Bags! I ordered medium and large tote bags as Christmas gifts, and my family and friends loved them. The totes colors were very nice, monograms were beautifully done, and the quality of the bags was great! I will definitely order from Ballard Designs again! January 2, 2012
Perfection Not only is this bag fucntional, but it is very charming as well. I bought two as gifts for my mother (green) and mother in law (pink). They adore them! I had them monogrammed and they looked beautiful. I also recently saw them written up in a People mag as a great gift. Great for the market, beach, airplane or a outing with the kids. We all adore them so and at the price who could pass them up!? January 2, 2012
Perfect for everyday use This is the perfect tote to use everyday. I love the size and sturdiness to carry my i-pad, paperwork, and items I would carry in a purse, etc. No need to use both! I ordered several for Christmas presents this year. Personalization made each gift seem so special. My only disappointment was that the "Lime Green" bag was more like "Avacado Green". I was a little embarrassed to give what I thought was an unattractive color. All in all, it's a worthwhile purchase! January 2, 2012
Great Product I gave these bags as gifts and had so much great response. Everyone loved them. Next time I'll get myself one. January 1, 2012
great value I love the size and the color selection as well as the zippered closure! December 31, 2011
Durable & Roomy Roomy & durable large tote bag. Excellent gift idea. Many choices of monograms & colors. December 30, 2011
Excellent Quality and details. Bought these as Christmas gifts for clients and friends. Monogramming was perfect and totes were a big hit. Love the zipper feature, leather handles and zippered inside pocket. December 30, 2011
The colors were great, they are roomy and just great! I took advantage of the sale and bought each of my GNO gal friends one for their 2012 birthdays! Love them! December 30, 2011
thread on initials were skimpy and embarrasing to give as gift I have ordered a number of the totes for gifts over the last few years and have been pleased until now. The thread on the monogramming was skimpy and did not do a good job on the monograms as they have in the past. I had no choice but to give the three that I ordered as they are nonreturnable. I will not order these in the future. December 30, 2011
great personalized gift bought 4 as christmas gifts. everyone loved them. looks alot more expensive. December 30, 2011
great bag ! Love this bag- the monogram really adds to it- great size for beach or for a weekend bag- very durable...love the natural leather handles- bet they will age nice over time- was amazed how quickly I got it considering that I had it monogramed December 29, 2011
Excellent product All of my gift recipients loved their bags, and have received many compliments! Loved the personalization! December 29, 2011
Overall great bag The bags were bought for ladies in office for Christmas gifts and wifes of the owners. Hands down they were a big hit, all looked great and seem to be sturdy bags that will stand the test of time. BIG hit and highly recommend. Thank you Ballard Design for making me look good. December 29, 2011
I love the totes I have bought 7 totes for Christmas gifts. I just love every single one of them! I got 3 of the icon ones and then the rest were monogrammed. Everyone was so impressed with them. I am taking 5 of them to Illinois in January for our Christmas there. I feel so proud to give them and I could afford them! Thank you for these wonderful opportunities for my friends and family. December 29, 2011
Best bag ever!!! I just love this bag!! use it for everything; gave my daughter her own for Christmas and am getting great reviews from her as well!!! December 29, 2011
Good product for a good value. I have the large tote bag and recently ordered the medium as well. I also ordered the large and medium for my mother for Christmas. The tote bags are a good product for a good value. The only thing I think can be improved on is the monogramming quality. One of the letters on the medium bag was closer than the others and on the large bag the thread was raveling a bit. Of course, the monogramming is free so you have to take that in stride. But, I think poor quality monogramming diminishes the look of the tote bag which in all other respects is excellent quality. December 28, 2011
Great for the price I ordered three jute bags as gifts and they all were well received. There was a slight odor that went away and the monogramming was a bit off. Otherwise I was very happy. December 28, 2011
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Product:AM576-Ballard Tote Bags