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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Tote Bags -Large 4.4 5 416 416
Totes look great & nice monogramming I bought 3 of these totes as Christmas presents for the girls in my office. The colors and personalized monograms were great. I was a little disappointed in the overall weight and quality of the bags, they seemed very light and not too durable. I wonder how that will hold up when they are filled with things. Overall they looked very nice but I would not recommend for heavy use or carrying around any kind of weight. January 8, 2012
Keeping my fingers crossed Granted the price is right ... cant beat it and I love the color and the big, roomy size. However, the fabric appears flimsy, especially considering the wear and tear a bag like this is designed for. Hoping that it doesn't fall apart too soon. Using this as a test run ... if it holds up I'll certainly reorder. March 12, 2012
Great gift I ordered these monogrammed bags to hold holiday gifts to hand out to family members. With all the color and monogram options, each person received a unique, personalized bag. I think they'd be great as beach bags, airplane carry-ons, or reusable shopping bags - due to the coarse jute texture, I don't think they'd be sufficient as a purse. For the price, they're a great deal. January 28, 2012
Bridesmaid Gifts These were part of my bridesmaid gifts. I will say the number of fonts and colors available was wonderful, as I could individualize each bag for each lady. The bags arrived in a timely manner and my only qualm was one of the bags -- the monogram (their last name) was slightly crooked. It's not super noticable, but it is crooked none the less. I would highly suggest these for gifts, you can't beat the price! January 3, 2012
I'm in love with this bag! I love this bag, I use it every day. I enjoy it so much that I ordered personalized ones for my sisters and my mother. The price is fantastic and well worth it, I plan on purchasing more of them. They're so versatile and cute! I would suggest these for anyone. Personalized they're even better and it's a timeless bag. February 25, 2012
I like it. the seam at the top is coming apart. Was disappointed in that it came apart so fast May 25, 2012
Pale Green Bag with Monogram This bag is a good size, with sturdy handles and an interior pocket. The monogram is well done. The creases from folding do not come out easily, even with steaming, and I would have preferred a bag with lining. Nevertheless, I would buy this bag again. I am using this in a corner of my living room where I work on my laptop. I use the bag to store all my little gadgets and papers to keep the living room tidy and looking like a living room instead of a minor office. October 6, 2011
This product is great! This bag fits so much! Definitely a great bag for the beach or traveling! May 14, 2012
I love the totes I have bought 7 totes for Christmas gifts. I just love every single one of them! I got 3 of the icon ones and then the rest were monogrammed. Everyone was so impressed with them. I am taking 5 of them to Illinois in January for our Christmas there. I feel so proud to give them and I could afford them! Thank you for these wonderful opportunities for my friends and family. December 29, 2011
Large Tote Bag I purchased a large tote bag for a friend for her birthday. She just loved it!! And I had it monogramed with her initals for free!! What a great gift......I only wished I got one for myself!!!! Next time. March 18, 2012
Nice gift I purchased these for my bridesmaids and they are good quality. The colors look great and the monograms are well done. April 16, 2012
thread on initials were skimpy and embarrasing to give as gift I have ordered a number of the totes for gifts over the last few years and have been pleased until now. The thread on the monogramming was skimpy and did not do a good job on the monograms as they have in the past. I had no choice but to give the three that I ordered as they are nonreturnable. I will not order these in the future. December 30, 2011
Great Tote! Wasnt really sure what kind of material to expect, but this tote held up well on a trip. Is a little rough, but seems to hold up ok. Would recommend getting a darker color to hide stains, etc. March 13, 2012
Bride Bag I like the bag-especially the fact that it is lined to prevent staining and protect it from spills. Serves my purpose well. April 5, 2012
Well Made! I purchased 3 of these as Christmas presents for the ladies in my husband's office. I was thrilled when they arrived and looked even better than they did online... wished I'd ordered one for myself as well! I also had them monogrammed which added a personal touch. The monograms were well done as well! January 7, 2012
Not the quality I expected I was disappointed with the quality of the "canvas" It was a rough burlap. The monogramming was also not the quality I expected. I was a little embarrassed to give them as gifts for Christmas, but I was stuck with them as it was too late to buy another gift. I would not recommend these bags as gifts. January 6, 2012
Summer use.... i got this bag for a friend and was kinda surprised when i opened the box ~ it looked 'nicer' in the picture. i found the jute to be kinda flimsy and thin. the monogram was a nice touch - but i'd only recommend this for beach or summer use. if you want a bag that is more substantial - go for canvas. January 3, 2012
Ehh I ordered the bag in aqua expecting the almost Tiffanys blue color pictured. However, it is instead a green color. The bag also isn't very sturdy and is discolored on the burlap in several spots. February 28, 2012
A little lower quality than expected This tote was cute but the straps were lower quality than expected. Also, the burlap of the bag seemed to shed a bit. But overall it is a really cute tote bag, and a great variation on the canvas tote. February 10, 2012
tote bag I ordered three of these..two for gifts and one for myself. I have had lots of people ask me where I got my tote bag, so hopefully I have sent you some business! Your customer service that helped me with my orders is excellent...friendly, helpful, and informative. I will be a customer of Ballard Designs again. December 3, 2011
Discolored from the sun I was so pleased with my bag when I received it. The color was beautiful (aqua) and the monogram looked great. Unfortunately, after one summer on the beach, the bag is extremely discolored. I will probably end up throwing it away. Major bummer. January 11, 2012
Loved the Tote Bags! I ordered medium and large tote bags as Christmas gifts, and my family and friends loved them. The totes colors were very nice, monograms were beautifully done, and the quality of the bags was great! I will definitely order from Ballard Designs again! January 2, 2012
Loved the totes! I ordered four of the large tote bags as Christmas gifts for my friends and family; and I was extremely pleased when they arrived. I had them monogrammed and they looked very elegant and expensive. I would definitely recommend these! January 10, 2012
Nice and Big The bag has lots of room for the beach. Will have no problem carrying all your stuff plus towels. The only thing I would change is to have longer straps. You put it on your shoulder and it is very hard to keep it there becasue they are so short. And the bad is so big that if you are short like me, it almost hits the ground while carrying. So being able to put on shoulder would be a nice touch. Otherwise I love this bag. July 16, 2011
great bag I got this bag as a gift for my boss. She had just gotten married and I got her new initials on the bag. It's very light weight, but very durable. She loved it and puts all her stuff in it for work. :-) Great bag!! January 16, 2012
LOVE IT! I bought this bag for my sister. She is a kitchen designer and is always lugging around notepads, books, catalogs, etc. She squealed with delight upon receiving this bag. PERFECT gift. She also uses it for her items for pilate class and recently took it on a weekend away trip. December 8, 2011
great bag ! Love this bag- the monogram really adds to it- great size for beach or for a weekend bag- very durable...love the natural leather handles- bet they will age nice over time- was amazed how quickly I got it considering that I had it monogramed December 29, 2011
Great tote The medium tote is quite substantial and is perfect for carrying most things. I ordered the black one with the monogram in green, and it is quite elegant. Since the bag is an open one, you can easily get items in and out in a hurry. I heartily recommend this bag. December 14, 2011
great price great product Well worth the long wait while it was on back order. I bought a black large bag with no monogram. March 3, 2012
Cute but not durable. I was thrilled to get my bag. It is so cute but the very first time I used it the handle broke. I am looking into how to fix it. February 17, 2012
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Product:AM576-Ballard Tote Bags