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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Tote Bags -Large 4.4 5 387 387
Loved the Tote Bags! I ordered medium and large tote bags as Christmas gifts, and my family and friends loved them. The totes colors were very nice, monograms were beautifully done, and the quality of the bags was great! I will definitely order from Ballard Designs again! January 2, 2012
great bag I got this bag as a gift for my boss. She had just gotten married and I got her new initials on the bag. It's very light weight, but very durable. She loved it and puts all her stuff in it for work. :-) Great bag!! January 16, 2012
tote bag I ordered three of these..two for gifts and one for myself. I have had lots of people ask me where I got my tote bag, so hopefully I have sent you some business! Your customer service that helped me with my orders is excellent...friendly, helpful, and informative. I will be a customer of Ballard Designs again. December 3, 2011
great bag ! Love this bag- the monogram really adds to it- great size for beach or for a weekend bag- very durable...love the natural leather handles- bet they will age nice over time- was amazed how quickly I got it considering that I had it monogramed December 29, 2011
Great Bag!! I have bought this (monogrammed) tote for gifts several times and the recipient always loves it. I finally bought one for myself and I love it too. I am ready to buy a few more as gifts. January 19, 2012
LOVE IT! I bought this bag for my sister. She is a kitchen designer and is always lugging around notepads, books, catalogs, etc. She squealed with delight upon receiving this bag. PERFECT gift. She also uses it for her items for pilate class and recently took it on a weekend away trip. December 8, 2011
Great tote The medium tote is quite substantial and is perfect for carrying most things. I ordered the black one with the monogram in green, and it is quite elegant. Since the bag is an open one, you can easily get items in and out in a hurry. I heartily recommend this bag. December 14, 2011
Great gifts These bags are a great gift - they are sturdy and can hold a lot plus they look great! THey were a hit with the recepients. I have never had a problem with them! Thanks Ballard! January 15, 2012
smaller than my original bag.. I love this bag but notice that it is smaller than the first bag I had! Quality is good and my first bag was used lots and lasted a long time! Nice embroidery! January 7, 2012
Perfect Tote I gave this tote to all the women in my family for Christmas. They loved it! It's a great size & with the monograming included it's the perfect price too! January 5, 2012
Fun, inexpensive shopping bag Bought this for a Christmas gift. Was happy with the quality for the price. January 25, 2012
Nice and Big The bag has lots of room for the beach. Will have no problem carrying all your stuff plus towels. The only thing I would change is to have longer straps. You put it on your shoulder and it is very hard to keep it there becasue they are so short. And the bad is so big that if you are short like me, it almost hits the ground while carrying. So being able to put on shoulder would be a nice touch. Otherwise I love this bag. July 16, 2011
Great Product Great bag- great quality- really great price! I've ordered 4 of these bags to give as gifts. Everyone loves them! January 11, 2012
Huge sturdy bag! I ordered 2 of these bags, one for each of my teen daughters. They use them as bookbags for school. They are made of very sturdy jute w/ longlasting leather handles. They just love them! Better than I had imagined them. Thanks. November 27, 2011
Perfect Gift! Gave these bags to all the girls in the family for Christmas and they were a huge hit!! They are very reasonably priced. January 8, 2012
This item was a gift to a family member I ordered the bag for my sister-in law and she loves it! January 26, 2012
My favorite bag!!! This bag is the best! Purchased for myself and also as gifts...they are great! January 16, 2012
Best bag ever!!! I just love this bag!! use it for everything; gave my daughter her own for Christmas and am getting great reviews from her as well!!! December 29, 2011
Better value than I had anticipated This was a great bag that I purchased for my friend's birthday. I had purchased a similar bag for myself 7-8 years ago (also from Ballard) and was pleased to find that this new bag was even LARGER than the one I purchased way back then, but for the SAME PRICE! When does that ever happen? Thank you for the pleasant surprise! PS -- she loved it. September 8, 2011
loved them all, except I ordered I think 6 of them for Christmas gifts, but one font I picked wrong - the L, looked more like a C. great product! great gift for the women in my life! everyone can use that size tote, and loved the monograms. January 2, 2012
Love the bag Gave four of these as xmas gifts and everyone was thrilled with them. January 9, 2012
just what i needed I carry all the items I need when showing properties. It all fits with room to spare. Looks great with my initials and the price didn't break the bank. Thought I would like to have a lining at first but as I use it I realize I don't need a lining, its perfect the way it is. Thanks Ballard October 3, 2011
Durable & Roomy Roomy & durable large tote bag. Excellent gift idea. Many choices of monograms & colors. December 30, 2011
great value I love the size and the color selection as well as the zippered closure! December 31, 2011
great personalized gift bought 4 as christmas gifts. everyone loved them. looks alot more expensive. December 30, 2011
love the totes just love the tote bags...the medium ones are perfect Florida handbags and the monogram gives the burlap a classic look......and the larger ones are just perfect to take my school work back and forth. Everyone asks me where I got the cool tote bags October 12, 2011
Terrific Beach Bag! I love this bag for going to the beach as it meets two of my essential needs in a beach bag. I can put the handles over my shoulder and I can fit my towel in the bag. It is also great looking and the inside pocket is perfect for keeping my iPhone close at hand yet safe from sand and sun. September 11, 2011
Great tote bag large with zipper & personalized my friend loved. I ordered several colors for the holidays. they work as wrapping as well as gift itself. love it. December 7, 2011
Great bag! I own one and have given several as gifts. They are durable, attractive, and affordable--great combination! December 10, 2011
Love this tote! Excellent value! This tote is perfect for the pool, beach or running errands. I love the size, the coated lining and the free monogram. The aqua is lighter than appears in the photos - but still lovely. I wish the handles were slightly longer - but still can wear it on my shoulder. The price is great - much better priced than other similar totes! I will buy more for gifts! July 15, 2011
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