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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Indoor/Outdoor Sheer Grommetted 4.5 5 22 22
Disappointed with design defect I ordered 6 sheer panels in Sand color. LOVED the fabric and color, however, there is a huge design defect in my opinion. The panel has an odd # of grommets so when you hang them on the rod, the end is a half-fold which displays the unfinished part of the panel. The unfinished part of the panel should fold back against the wall instead of facing front for everyone to see. For the cost of these panels, that's unacceptable. I've attached a pic comparing the Sunbrella Sheer (on the left) vs. a panel with a even # of grommets. As you can see with the even #'d panel, you have 4 nice folds displaying. Another note - I ordered 96" panels and when you measure them out - they are approx. an inch to an inch and a 1/2 short of 96" so beware when measuring your space. Sadly, I am returning all 6 sheers. Customer Service was great when I called with my concerns. August 14, 2012
Gives me the shade I need! The sheer panels offer me the shade from the sun on the covered patio. My guests are not blinded by the setting or early morning sun. I tied them back with turquoise sunbrella fabric which had been left over from the covers on my chaise lounge chairs. The effect is that of a cabanna. They look great! I only wish that the panels had weights at the bottom to keep them in place when the wind blows. I guess it would be easy enough to add the weights yourself, but they would have to be waterproof so as not to rust. July 9, 2011
lovely adds atmosphere and shade Love them and so far so good. Will totally pass judgement until the time I need to wash them, with the humid weather here in FL. Spot cleaning does not do it here. All my Sunbrella has to be washed from time to time. Only complaint, is the side seams. Because of the direction of the stitching and the tension on the machine, some of the sides are "puckered up". Others are not. So when putting 2 panels together they do not match. Sewers need to be instructed to sew down towards the hem, not up towards the grommetts. October 13, 2013
Each panel sold separately It's been a few months since I installed these panels on my patio. They are beautiful and so far very durable. They really elevate an ordinary outdoor space to something enchanting. My only comment is for online shoppers: it's not obvious by the online description that sheers are sold per panel. I ordered two, and I thought that I would receive two pairs. Nope, just two panels... and 50" doesn't cover much ground when it's gathered! Was I disappointed? Yes. However, I am a true believer that most of the time "you get what you pay for" and I think the quality is there, so I will definitely be ordering two more panels to complete the look. LOVE Ballard! June 5, 2012
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Product:FD027-Ballard Indoor/Outdoor Sheer Grommetted