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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Indoor/Outdoor Sheer Grommetted 4.5 5 22 22
Wonderful I used these on my tin roofed deck and after two years of constant exposure to Atlanta's climate, they needed to be cleaned. I followed Sunbrella's recommendations for cleaning this particular fabric type (on their web page) and they look good as new! July 3, 2014
lovely adds atmosphere and shade Love them and so far so good. Will totally pass judgement until the time I need to wash them, with the humid weather here in FL. Spot cleaning does not do it here. All my Sunbrella has to be washed from time to time. Only complaint, is the side seams. Because of the direction of the stitching and the tension on the machine, some of the sides are "puckered up". Others are not. So when putting 2 panels together they do not match. Sewers need to be instructed to sew down towards the hem, not up towards the grommetts. October 13, 2013
Perfect Outdoor Drapes I absolutely love these and they are perfect on our pergola. Changes the whole look of our deck and makes a beautiful and inviting outdoor living space. They are not super sheer as I think some people are expecting but if they were I don't think they would do the job in blocking any sun which is precisely what we needed. They do let light through but protect from direct sun. They are a really nice weight quality fabric. Not heavy and stiff but not flimsy so that they blow all over the place with every little breeze. They hang very nicely and move gently in the wind. Initially I thought we'd probably have to order custom sizes to fit our space but as it turns out one of the options fit length and width exactly. We got the sort of off white ones and I do highly recommend them. Really nice quality outdoor drapes. July 15, 2013
Highly recommend these sheeers. Ordered the Ballard Indoor/outdoor sheers in white and absolutely love the fabric and the quality of the product. It gave me the look I wanted for my indoor sliders looking out at the Bay so I had the outdoor feel I had hope to achieve. We have morning sun and I needed to block the rays and this product did that for me and gave me filtered light as well. Need 2 more panels to give it the fullness I want so ordering them today. March 13, 2013
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Product:FD027-Ballard Indoor/Outdoor Sheer Grommetted

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