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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Indoor/Outdoor Sheer Grommetted 4.4 5 21 21
Each panel sold separately It's been a few months since I installed these panels on my patio. They are beautiful and so far very durable. They really elevate an ordinary outdoor space to something enchanting. My only comment is for online shoppers: it's not obvious by the online description that sheers are sold per panel. I ordered two, and I thought that I would receive two pairs. Nope, just two panels... and 50" doesn't cover much ground when it's gathered! Was I disappointed? Yes. However, I am a true believer that most of the time "you get what you pay for" and I think the quality is there, so I will definitely be ordering two more panels to complete the look. LOVE Ballard! June 5, 2012
Could be better Much to my dismay, I discovered that the leading edge of the sheers is not 'finished off' well; meaning the way the hem was folded over and stitched left a visible raw edge. There is no way to overcome it by switching placement of panels. I hung them anyway to avoid the hassle of return, but would not use again for this reason. September 21, 2012
Exactly what I was looking for. Exactly what I was looking for. Semi-sheer - they let light in, you can see through them but they offer privacy. The color is cream. I returned 2 others different company because color was not as pictured. They are definately keepers. The one thing I think is strange about the way they were made is that both ends don't fold back on the rod. One end of the ring is forward and the other end is back. So your edge is forward on one side. That's odd to me. BUT, They are the perfect color and sheerness I was after and I love them. They catch a breeze nicely too. You need your own tiebacks though. May 4, 2011
Perfect Outdoor Drapes I absolutely love these and they are perfect on our pergola. Changes the whole look of our deck and makes a beautiful and inviting outdoor living space. They are not super sheer as I think some people are expecting but if they were I don't think they would do the job in blocking any sun which is precisely what we needed. They do let light through but protect from direct sun. They are a really nice weight quality fabric. Not heavy and stiff but not flimsy so that they blow all over the place with every little breeze. They hang very nicely and move gently in the wind. Initially I thought we'd probably have to order custom sizes to fit our space but as it turns out one of the options fit length and width exactly. We got the sort of off white ones and I do highly recommend them. Really nice quality outdoor drapes. July 15, 2013
Look great The sheers aren't sheer, but hang nicely and look great July 17, 2011
Perfect Outdoor Fabric The sheer are perfect for outdoors since they keep the harsh rays out, but still allow you to see through. June 20, 2012
Create an inviting outdoor space with durable Sheers Over the years, I've used many types of fabrics that are made for outdoor usage, but none as durable as Sunbrella fabric -- I won't buy anything but Sunbrella for outside use now. The curtains are easy to clean (I just throw them in the washing machine on cold) and hang them up to dry, but I recommend you hang them so they don't drag the ground because wood or concrete floors can fray and snag the bottom hem of the curtain. These curtains have sturdily constructed (and stylish) grommets that make these quite durable for the breezy coastal area we live in, and they make my back porch look like a swanky "bed and breakfast." Love the Look! July 9, 2011
Great fabric for indoors too! I ordered these panels for a "gauzy" effect in our bedroom, and am just coming online to order more. I was having a hard time picturing Sunbrella fabric in a bedroom, but I am so glad I was wrong. They work wonderfully...quality fabric with the perfect amount of "sheer." Kudos to Ballard Designs for pitching them as "Indoor/Outdoor" panels...wouldn't have believed it had I not seen it. April 10, 2011
This product is quite lovely. As soon as we hung up the curtains on the porch, the porch took on a new lovely look. It looks like a feature in a design magazine. May 28, 2011
It's beautiful, and washable. The bottom of the panel got dirty after a big storm. I hand washed it in a bucket of cool water with mild soap, while still hanging on the curtain rod. It looks brand new after that! July 2, 2011
Highly recommend these sheeers. Ordered the Ballard Indoor/outdoor sheers in white and absolutely love the fabric and the quality of the product. It gave me the look I wanted for my indoor sliders looking out at the Bay so I had the outdoor feel I had hope to achieve. We have morning sun and I needed to block the rays and this product did that for me and gave me filtered light as well. Need 2 more panels to give it the fullness I want so ordering them today. March 13, 2013
Great addition to our covered deck. We ordered several panels and a few arrived with defects around the gromets. The fabric was not properly attached to the gromets. We had absolutely PERFECT results with sending a few panels back for exchange and received our new panels defect free! Ballard Design panels are terrific and Ballard design rates high on my list of customer service and satisfaction. April 23, 2012
Light and airy Love the look of curtains blowing in the wind but sometimes these (because they're so light) catch more wind than I'd like. Good quality though. Using on an outdoor porch in dining area. July 27, 2011
Love My husband & I have been shopping for Sunbrella drapes for a year and finally I found these 5 panels in sand. We had the pleasure of seeing & touching them in person at the St. John Town Center, at the Ballard Design store yesterday. We also ordered three bronze rods along with Arden chocolate box seat cushions for our love seat, recliner and dining chairs accompanied by bolster, 16x16" and 12x20" throw pillows in Cantana floral with green fringe, along with the green Toulon planters. The color and quality is beautiful. Cannot wait to receive everything. Thanks for the fabulous choices Ballard D. Have my eye on a couple of furniture pieces too. April 15, 2012
Outdoor drapes I ordered outdoor fabric drape panels for my porch and we were very happy . Excellent quality and product is as catalog explained. Loved the fact that there was filtered light to be able to see outline of landscape. June 10, 2012
Great buy These curtains are exactly what we hoped for. Am anxious to use them more this spring! December 24, 2012
These worked out very well These were exactly what we needed! They really completed the space for us. We will need to put in some weights at the bottom, but luckily they left the bottom piece open so you can slide some in very easily. They look great!! I hope they wash well as they definitely got dirty when some wasps decided to make a nest on them! September 26, 2012
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