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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 104 reviewers.
Rated 5 out of 5 by These are perfect I bought these curtains for our new covered patio area. They are the perfect fit and color - I went with the classic Sand color so as time goes by and I potentially change the cushions on the furniture, these will always work. The quality of sunbrella fabric ensures these will last a long time in the sun which is why I specifically chose these. September 27, 2013
Rated 5 out of 5 by Great quality, beautiful colors I ordered the indoor/outdoor drapery for our beach house and love the quality of the fabric. The Sunbrella gives it a very relaxed look and seems resist to humidity etc. Very happy with my purchase. September 14, 2013
Rated 5 out of 5 by Great outdoor drapes The sunbrella fabric is really nice. Great outdoor drapes!!! September 6, 2013
Rated 4 out of 5 by Works for me I installed these on my Townhouse deck to provide privacy and shade. Neighbor has a large kitchen sliding glass door 2nd floor window about 12 feet away directly facing my deck and lights and shades were always open or on, even at night. I had no deck privacy and now I am able to sit on my deck unobserved for the first time in 6 years. The fabric is sturdy, but I agree with others its hard to get the wrinkles to relax. Here is a picture of them when it was raining. So glad I purchased these in Taupe and Rust. I also have tie backs in Rust to anchor them to the posts if I want to open the curtains (but I don't). August 3, 2013
Rated 5 out of 5 by Quality Product The drapes look very nice and were a deal given the price point. July 31, 2013
Rated 5 out of 5 by Great Style The otdoor drapes were the perfect final touch to our coverd porch. They were true to size and are a great style for the porch. The price was right and made our porch feel like a room. We get comments from friends and family that they wouldn't have thought of drapes outside, but love the look. July 27, 2013
Rated 5 out of 5 by Drapery quality I was thrilled at the weight, sheen and quality of my outdoor drapes! I am having a fabric tape sewn down them in turquoise to add punch! I am thrilled! July 27, 2013
Rated 5 out of 5 by Stripe - black/tan The curtains looks very elegant on my dining room sliding door. We have received compliments - we have the area rug (Laney) tan/black from ballards so the combination looks very nice! I highly recommend it. July 18, 2013
Rated 5 out of 5 by Very Satisfied with my purchase Love these. Bought to put around the spa for privacy and the pattern is on both sides which is a plus since sometimes its only on one side. Drapes add the privacy without blocking out all of the light and will be great on those rainy Oregon days for blocking the wind and cold. Would recommend these. July 5, 2013
Rated 5 out of 5 by beautiful I bought these drapes in blue canvas for an outdoor pergola. I do wish they came in a wider size as the slightest wind blows them apart, but a little weight helps. Also i use a couple of pretty clips keeps them together. As mentioned when they came out of the package they were a little wrinkled but a medium heat iron made them beautiful and they stay that way. The length was perfect on all of them (8). Super buy...great product. June 26, 2013
Rated 5 out of 5 by Excellent Product! After reading all of the reviews on these panels I decided I would give them a try. Ballard Designs is the only company that offered 120' length, which were perfect for my covered patio. I bought #6# panels in sand and also the outdoor rods and finials. The look was perfect! It was exactly as described. Many people mentioned they should have weights in the bottom for the wind, but outside living is just that. It doesn't bother me one bit. I secure them with tie backs very tightly and they hold up to Texas winds! June 26, 2013
Rated 3 out of 5 by Fabric good quality and color was true The fabric is of good quality and the color was perfect but the grommets are finished only on one side and it looks cheap. You do see both sides of the grommets. I was disappointed based on the price i paid. June 19, 2013
Rated 5 out of 5 by screened porch curtains We really like them. They block the afternoon/early evening sun so we can enjoy being on the porch. Great quality as well. June 18, 2013
Rated 5 out of 5 by great product Purchased four panels for outdoor use... so far so good! June 13, 2013
Rated 5 out of 5 by great shade I ordered matching fabric and made tie-backs so the curtains, when pulled back, are tied to the arbor posts and not flapping in in the breeze. June 9, 2013
Rated 5 out of 5 by Perfect. Order was filled exactly to my specs and quality is great. It's sometimes difficult to select a color from a catalog or even online. I was apprehensive but I chose a color anyway...and when the curtains arrived, they were exactly the right color and the right length. Good quality fabric. I'm using them indoors and it's perfect the room. June 1, 2013
Rated 3 out of 5 by Love the color, not the Length. I have had my drapes up for about 3 weeks, with the humidity here I thought the wrinkles would have fallen for sure.really not wanting to iron my outdoor drapes. And just like everyone else there at least 3 inches shorter then what the discription states ....thinking its a problem with sunbrella not ballards, still would be nice to be longer. June 1, 2013
Rated 5 out of 5 by Love the taupe color The color is great with the decor plus they keep the sun out and resist fading. I am happy, just wish they would iron themselves! May 25, 2013
Rated 5 out of 5 by great product worked out great so far. look really cute with my outdoor furniture. the only drawback was I had to order 4 panels because I had such a wide area in which I was trying to block the sun, and they only came in 50 inch panels. May 24, 2013
Rated 5 out of 5 by Blocks heat and sun damage I have these in two rooms now. They are great for blocking out sun and heat! They look wonderful and hang beautifully. I have the striped ones. They make a statement, and serve a purpose. We live in FL so Sunbrella is a favorite of ours. May 24, 2013
Rated 5 out of 5 by Exactly what you think! I ordered these curtains for my screened in back porch. Unfortunately, the first shipment contained the wrong color but no problem returning & a new order was shipped out rush so it came within 2 days. The curtains are exactly as pictured and great quality as usual. We are loving their great quality & shade protection! May 11, 2013
Rated 5 out of 5 by Excellent Product The taupe canvas drapes are wonderful. Great fabric, not see through and look beautiful on our porch. Very pleased. May 5, 2013
Rated 4 out of 5 by I love these curtains Somewhat uneven hems overall but good, thick, and attractive material that shuts out lots of light. Not all in South Carolina on a south-facing window, but lots. May 2, 2013
Rated 5 out of 5 by Very Good Quality Knowing that Sunbrella is high quality, I ordered all 16 panels even though there were negative reviews about the lengths not being consistent. I'm glad I did. All 16 panels are even and the fabric is beautiful. There is a good weight to it but I will put galvanized chain in the hem to hold them down in the wind and will be able to clip them to the pillars. The hem is open so this will be very easy to do. You will not be disappointed with these curtains. April 29, 2013
Rated 5 out of 5 by Love the quality of these indoor/outdoor curtains! I love the quality of these indoor/outdoor curtains. The grommets add a classy touch and are well made too! April 28, 2013
Rated 5 out of 5 by This product is high-quality, stylish, and well worth the cost. I previously owned a pair of these outdoor curtains and had them for 5 years in the hot Texas sun. Finally, a squirrel decided he wanted them for his home, and ate a large section out of one panel. The color I wanted was on back order, but Ballard sent me status updates periodically to keep me informed. They are definitely worth waiting for! The fabric is beautiful, they are well constructed, and extremely durable (the squirrel is MY problem!) April 28, 2013
Rated 5 out of 5 by Great Color & Quality They are great quality! I was a little worried over the color - Ballard calls it turquoise but in reality it is sunbrella's Aruba - which is exactly wanted I wanted! Very pleased! April 27, 2013
Rated 4 out of 5 by Perfect! Love the Spa color! I bought two 50" wide x 96" panels for a 72" wide slider to the lanai for inside our bedroom, replacing the dreaded beige vertical blinds. Love, love, love them! Both panels were same length all the way across and same as each other; exactly 94" from top of the grommet to the bottom. (Note, full length for my panels is 95", not 96" as promised.) Hanging the rod brackets in the same screw holes that the vertical blinds had used made it easy, but the drapes end about 1.5" above the rug surface. I think I'll live with that large light gap, since moving the brackets down on the wall would be quite a project. April 27, 2013
Rated 5 out of 5 by Love the fabic and color Color is just what I wanted and fabric is great. Haven't hung them yet due to the heavy pollen season we are having and waiting til this is over to clean the porch and hang the new curtains so we can really enjoy the curtains on the porch. Can't wait!! April 24, 2013
Rated 5 out of 5 by Love My "Cabana" Style Drapes! I cannot upload my pic of them due to pixel issues. However, they are awesome! I bought 8 for my covered patio to enclose the open side and shade us from the AZ summer sun. I bought eight for our gazebo again for shade but their elegance just changed the whole look of our yard and pool. I purchased coordinating patio furniture cushions and matching pillows with fringe. Love my patio and yard now!!! April 17, 2013
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Product:FD026-Ballard Indoor/Outdoor Drapery

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