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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 104 reviewers.
Rated 4 out of 5 by The look is great, the practial application, not so much. One pair was not as "full" as I expected, therefore I had to re-order another pair....also they were not "weighted" so I had to purchase some steel weights to keep them from blowing constantly. May 12, 2011
Rated 4 out of 5 by Good quality. But $$$$. Love Ballard Designs, but this purchase was disappointing. As an Interior Designer, I try to purchase items for myself before recommending them to a client. I wanted black 108" outdoor panels and Ballard was the only option I could find that wasn't custom. In comparison to other catalogs that carry Sunbrella Outdoor Panels, they were pricey. I had ordered 118" sheers from another source for 1/4 the price and unfortunately, the lengths were different. (Ballard's were not 118" in length. They were 116".) May 11, 2011
Rated 5 out of 5 by Worth the Money I rarely write reviews, but took the time for this product. We had received a quote for custom outdoor Sunbrella curtains for our patio that was 3x the price of these panels. The price was so good that I was a little nervous about the quality. I'm completely satisfied with the color, the quality, the thickness and the grommets. These panels are definitely worth buying. May 4, 2011
Rated 4 out of 5 by Nicely made but a minor glitch I purchased these panels as a decorative accent on my covered patio. Sunbrella is the best for the harsh AZ sun. Due to the odd number of grommets on each panel you end up having one open end of the panel face outward. I'm probably the only one who would even notice it but to me it just seems to be finished incorrectly. I have then swagged with a decorative tieback and they look nice. April 26, 2011
Rated 5 out of 5 by These Outdoor Curtains are great. The curtains are excellent for outdoor use. They are heavy enough to withstand the weather but not too heavy that they seem overwhelming in the space. We are using them under a covered patio area on one open side of a room with a fireplace in it. They kept the heat in just enough to enjoy our fireplace a lot longer this last fall. They move easily on the rod to open and close. They weathered great over the winter. We would recommend this product to anyone. March 19, 2011
Rated 5 out of 5 by I'm setting a trend in Hawaii Our Sunbrella curtains are just what we needed for our sunny lanai in Honolulu. The four, cheery apple-green panels tie in the colors of our lawn and trees, framing the covered lanai's views. With the draperies and tie-backs (in contrasting "spa" color), the lanai is now another decorated room, and everyone who visits asks, (1) How did you think of this and, (2) Where did you find them? I tell them at my favorite design center, Ballard, and give them a copy of the catalogue. March 17, 2011
Rated 5 out of 5 by Exactly as described I installed these curtains on my back porch last fall and love them! They are perfect for blocking the sun but allow us to enjoy the breeze. No mold or mildew problems either! Great product:) March 16, 2011
Rated 5 out of 5 by Just what we wanted Beautifully finished outdoor drapery panels. The color was perfect and the large grommets made it easy to hang. March 16, 2011
Rated 5 out of 5 by Heavy duty curtain Great construction and quality. Awesome price at the outlet. March 16, 2011
Rated 5 out of 5 by this product really blocks the sun in our Florida home we have a southwest exposure on the back of home. These curtains are used inside on two triple sliding glass doors. In the afternoon I close them and block out the hot sun from entering our great room. They noticable lower the temperature in the room. I used sand on the main portion of the doors and used the green on each end to add a little color to the room. I'm really glad I purchased these curtains! March 16, 2011
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Product:FD026-Ballard Indoor/Outdoor Drapery

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