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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Indoor/Outdoor Drapery 4.6 5 104 104
Excellent product for its sun/heat relief purposes This is exactly what I wanted for our very hot patio. Afternoon sun pours onto our patio rendering it useless in the summers and even spring and fall here. We do have wind and that was a concern. The fix we found for the wind is that Ballard's quality includes a generous hem line. I threaded a coated "dog lead" with swivel ends on the hook ends through the hem and attached them to the pergola posts. This works as long as you are not walking through between the posts when the drapes are pulled, obviously. We also add a light weight plastic chain about half way up just to curb the billowing. Our winds here are quiet strong and if the drapes are to billow out constantly they will be in contact with furniture and other objects that are likely to fray the fabric. As long as the lead (cable, chain, rope) does not have burrs and is well coated, we think the solution will be optimal even over time. A issue for us was moving the panels at such a high level over the "joints" in the rod. The pole in the kit for changing recessed ceiling lights has a rubber tip on it that is perfect for easily moving the panels without stressing the drape. Product definitely cuts the sun and heat, is attractive to our neighbors when lit at night with pergola lights. I will probably be adding more panels in sensitive areas and under the pergola for leaf and debris drop. October 21, 2013
Great product! I screened in a large open-sided porch which gets a lot of direct desert sunlight most of the day. I purchased 14 of the cocoa & sand striped curtains - an expensive investment but well worth it. The fabric is excellent, wears well, looks like linen, dries quickly (we get strong thunderstorms in the summer) but also keeps the rain out of the main room. I especially like the grommets as I close the curtains during the day and open them in the evening - makes it easy every day. The colors go great with the desert and yet give it a beachy/resort feel! July 14, 2011
Nicely made but a minor glitch I purchased these panels as a decorative accent on my covered patio. Sunbrella is the best for the harsh AZ sun. Due to the odd number of grommets on each panel you end up having one open end of the panel face outward. I'm probably the only one who would even notice it but to me it just seems to be finished incorrectly. I have then swagged with a decorative tieback and they look nice. April 26, 2011
this product really blocks the sun in our Florida home we have a southwest exposure on the back of home. These curtains are used inside on two triple sliding glass doors. In the afternoon I close them and block out the hot sun from entering our great room. They noticable lower the temperature in the room. I used sand on the main portion of the doors and used the green on each end to add a little color to the room. I'm really glad I purchased these curtains! March 16, 2011
Great product but not the Same Size The quality looks great and I was so so excited to hang them up but when I when to hang up the second panel it was way longer than the other. Both packages read 84" but they were off by a good 6 inches. I read that in other reviews but gave it a try, it happened to me to. Now I have them being hemmed. Figured it be less time than sending them back and waiting again. I also read about a lady who had problems keeping them from flying in the wind. I am going to sew offshore fishing weights to the bottoms to help with that issue. March 14, 2012
Exactly as described I installed these curtains on my back porch last fall and love them! They are perfect for blocking the sun but allow us to enjoy the breeze. No mold or mildew problems either! Great product:) March 16, 2011
They look great! The one issue is that the hems should be weighted because every day we have wind, they are blown like crazy. I've anchored the tie backs, but the curtains are blown right out of the tie backs because of their light weight. May 28, 2011
The curtains can stand up to wind and rain! The curtains have kept their lovely color despite the worst weather has thrown at us. The panels are not very wide, so we've had to use six of them to cover the space. Not having any weights in the bottom of them means they are regularly blown into six different panels, so they don't look as neat as I would have liked. Wider panels would be better options since the combined weight would better resist wind. May 22, 2011
Worth the Money I rarely write reviews, but took the time for this product. We had received a quote for custom outdoor Sunbrella curtains for our patio that was 3x the price of these panels. The price was so good that I was a little nervous about the quality. I'm completely satisfied with the color, the quality, the thickness and the grommets. These panels are definitely worth buying. May 4, 2011
Fabrication is poor I am extremely disappointed and frustrated with these drapes. Although they are sized as advertised, each panel should have had an additional grommet in order for them to hang correctly. There is a choice when hanging them of either not completely closing or having the back end showing the wrong side when they are closed. I did consider returning them, however the hassle I initially experienced to get them coupled with the high cost of having them shipped (supposedly UPS but ending up at the local Post Office)and then paying again to return them was not worth it to me. I will definitely be more cautious when ordering from Ballard in the future. M. Woolard October 14, 2013
Problems at hem line The fabric and finishing was nice, but I am totally disappointed because they are uneven on the bottom. These curtains are hung in an enclosed room that was previously a porch- i.e. lots of windows and there is not furniture in front of all the windows. It is very obvious that the curtains are uneven, "wavey" on the bottom, left side shorter than the right. September 3, 2011
Love these curtians! I love these curtians. I got the red and they are a beautiful rich color. The only bad thing I can say is that they come packaged so that they have lines (wrinkles) that are hard to get out. Mona F. July 27, 2011
Love the color, not the Length. I have had my drapes up for about 3 weeks, with the humidity here I thought the wrinkles would have fallen for sure.really not wanting to iron my outdoor drapes. And just like everyone else there at least 3 inches shorter then what the discription states ....thinking its a problem with sunbrella not ballards, still would be nice to be longer. June 1, 2013
Works for me I installed these on my Townhouse deck to provide privacy and shade. Neighbor has a large kitchen sliding glass door 2nd floor window about 12 feet away directly facing my deck and lights and shades were always open or on, even at night. I had no deck privacy and now I am able to sit on my deck unobserved for the first time in 6 years. The fabric is sturdy, but I agree with others its hard to get the wrinkles to relax. Here is a picture of them when it was raining. So glad I purchased these in Taupe and Rust. I also have tie backs in Rust to anchor them to the posts if I want to open the curtains (but I don't). August 3, 2013
Good quality. But $$$$. Love Ballard Designs, but this purchase was disappointing. As an Interior Designer, I try to purchase items for myself before recommending them to a client. I wanted black 108" outdoor panels and Ballard was the only option I could find that wasn't custom. In comparison to other catalogs that carry Sunbrella Outdoor Panels, they were pricey. I had ordered 118" sheers from another source for 1/4 the price and unfortunately, the lengths were different. (Ballard's were not 118" in length. They were 116".) May 11, 2011
Fabric good quality and color was true The fabric is of good quality and the color was perfect but the grommets are finished only on one side and it looks cheap. You do see both sides of the grommets. I was disappointed based on the price i paid. June 19, 2013
Outdoor Sunbrella Drapes We ordered the taupe to help keep the afternoon sun out of our portico. We LOVE them. They have dressed up our downstairs covered patio and portico immensely. And they help keep the portico (which we use every afternoon) much cooler. They also help keep the rain out. I HIGHLY recommend these drapes and would order them again. May 23, 2012
Great fabric and look The striped fabric gives my lanai the cabana look that I was seeking. Everyone loves them. I did have to add drapery weights as my lanai gets quite windy. Slots for weights would have been helpful. Just a small critcism, there should always be an even not an odd number of top grommets so that they hang correctly. An odd number is fine for tab tops, but not this style. Still a really great fabric and weight. Length perfect.nicely made. January 9, 2014
Very Satisfied with my purchase Love these. Bought to put around the spa for privacy and the pattern is on both sides which is a plus since sometimes its only on one side. Drapes add the privacy without blocking out all of the light and will be great on those rainy Oregon days for blocking the wind and cold. Would recommend these. July 5, 2013
This product is high-quality, stylish, and well worth the cost. I previously owned a pair of these outdoor curtains and had them for 5 years in the hot Texas sun. Finally, a squirrel decided he wanted them for his home, and ate a large section out of one panel. The color I wanted was on back order, but Ballard sent me status updates periodically to keep me informed. They are definitely worth waiting for! The fabric is beautiful, they are well constructed, and extremely durable (the squirrel is MY problem!) April 28, 2013
Exactly what you think! I ordered these curtains for my screened in back porch. Unfortunately, the first shipment contained the wrong color but no problem returning & a new order was shipped out rush so it came within 2 days. The curtains are exactly as pictured and great quality as usual. We are loving their great quality & shade protection! May 11, 2013
Product not satisfactory Both outdoor curtains were not square. The sides were much shorter than the middle part of the curtain. Consequently they do not hang straight at the bottom. February 23, 2012
Just what we wanted Beautifully finished outdoor drapery panels. The color was perfect and the large grommets made it easy to hang. March 16, 2011
These Outdoor Curtains are great. The curtains are excellent for outdoor use. They are heavy enough to withstand the weather but not too heavy that they seem overwhelming in the space. We are using them under a covered patio area on one open side of a room with a fireplace in it. They kept the heat in just enough to enjoy our fireplace a lot longer this last fall. They move easily on the rod to open and close. They weathered great over the winter. We would recommend this product to anyone. March 19, 2011
Beautiful and practical I am using six curtains on a west facing patio. They block the searing Arizona afternoon sun protecting my furniture. This also keeps the area from reflecting as much heat into the house. I use tiebacks to hold them overnight and thru the day and it looks just great. Gives the area a resort feel. I had concerns the cost would out weigh the benefits. They are well worth it. Made it thru the big duststorm that was in the news with flying colors. I would buy them again!!!! PS The fabric and stitching are first rate... well constructed. July 9, 2011
The look is great, the practial application, not so much. One pair was not as "full" as I expected, therefore I had to re-order another pair....also they were not "weighted" so I had to purchase some steel weights to keep them from blowing constantly. May 12, 2011
Adds elegance to outdoor space Love these curtains. Fabric is sturdy and panel is exactly as it is advertised. They are a beautiful addition to our patio. One suggestions: you will need to sew in weights if you live in a windy area to keep the curtains in place. June 24, 2012
poor craftsmanship The panels varied in length by up to 1-1/2". Not a great look when the panels are so uneven along the bottom June 25, 2012
These panels look great, just like I wanted The panels looked just like I imagined, just a little shorter due to the attachments for the rod. April 15, 2012
beautiful I bought these drapes in blue canvas for an outdoor pergola. I do wish they came in a wider size as the slightest wind blows them apart, but a little weight helps. Also i use a couple of pretty clips keeps them together. As mentioned when they came out of the package they were a little wrinkled but a medium heat iron made them beautiful and they stay that way. The length was perfect on all of them (8). Super buy...great product. June 26, 2013
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Product:FD026-Ballard Indoor/Outdoor Drapery