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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 104 reviewers.
Rated 5 out of 5 by Wonderful fabric The draperies look great and are very well made. High workmanship and style. February 2, 2014
Rated 5 out of 5 by Great fabric and look The striped fabric gives my lanai the cabana look that I was seeking. Everyone loves them. I did have to add drapery weights as my lanai gets quite windy. Slots for weights would have been helpful. Just a small critcism, there should always be an even not an odd number of top grommets so that they hang correctly. An odd number is fine for tab tops, but not this style. Still a really great fabric and weight. Length perfect.nicely made. January 9, 2014
Rated 5 out of 5 by Excellent product for its sun/heat relief purposes This is exactly what I wanted for our very hot patio. Afternoon sun pours onto our patio rendering it useless in the summers and even spring and fall here. We do have wind and that was a concern. The fix we found for the wind is that Ballard's quality includes a generous hem line. I threaded a coated "dog lead" with swivel ends on the hook ends through the hem and attached them to the pergola posts. This works as long as you are not walking through between the posts when the drapes are pulled, obviously. We also add a light weight plastic chain about half way up just to curb the billowing. Our winds here are quiet strong and if the drapes are to billow out constantly they will be in contact with furniture and other objects that are likely to fray the fabric. As long as the lead (cable, chain, rope) does not have burrs and is well coated, we think the solution will be optimal even over time. A issue for us was moving the panels at such a high level over the "joints" in the rod. The pole in the kit for changing recessed ceiling lights has a rubber tip on it that is perfect for easily moving the panels without stressing the drape. Product definitely cuts the sun and heat, is attractive to our neighbors when lit at night with pergola lights. I will probably be adding more panels in sensitive areas and under the pergola for leaf and debris drop. October 21, 2013
Rated 1 out of 5 by Fabrication is poor I am extremely disappointed and frustrated with these drapes. Although they are sized as advertised, each panel should have had an additional grommet in order for them to hang correctly. There is a choice when hanging them of either not completely closing or having the back end showing the wrong side when they are closed. I did consider returning them, however the hassle I initially experienced to get them coupled with the high cost of having them shipped (supposedly UPS but ending up at the local Post Office)and then paying again to return them was not worth it to me. I will definitely be more cautious when ordering from Ballard in the future. M. Woolard October 14, 2013
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Product:FD026-Ballard Indoor/Outdoor Drapery

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