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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Indoor/Outdoor Drapery 4.6 5 104 104
Great patio curtains The curtains are made of sturdy fabric and are the exact color shown in the catalog and on line. We're very happy with our purchase. February 28, 2013
excellent quality I was so pleased with the quality of the Sunbrella outdoor curtains that i ordered. They were perfect for the space. I would definately recommend the product to a friend. They cost a little more than some outdoor curtains but the quality makes it worth it. The only draw back is that i could not find the matching tye backs to order also. November 7, 2012
Great fabric I hung my outdoor sunbrella curtains on our pergola. The azure blue color looks beautiful and compliments the many pillows and umbrella with table from Ballard's that are next to our pool. The only thing I would like to finish the look is some sort of tie back that could have been ordered along with the curtains. Thank you! October 15, 2012
Curtains The curtains are wonderful but the panel lengths are inconsistant which of course we didn't realize until we had hung the first set. So I recommend that anyone buying curtains measure each panel BEFORE you hang the curtain rod. Other than that they are well made and look wonderful. September 17, 2012
Extremely pleased! We are extremely pleased with the patio drapes!! We have a new roofed patio, and since it faces west, I chose Sunbrella canvas- brown drapes which complement the furnishings, and the fabric is wonderful. It made a cozy, shaded area and we love them. August 20, 2012
Sunbrella Indoor/Outdoor Curtains The curtains are constructed well! They look great on our deck and keeps the sun out in the afternoon! Thank you very much! August 4, 2012
This product stands out Absolutely love my outdoor curtains. They add so much style to my porch. They came quickly and were exactly as pictured online. Wish I had got these sooner! August 2, 2012
Keepin' us cool! We have a patio cover addition on the back of our house that we use EVERYDAY! With the Houston heat, we needed something to keep the sun off of us. These curtains are wonderful. Very thick material, nice color, blocks out a lot of light so we can eat outside. July 24, 2012
Beautiful decor for outdoors These curtains brought the indoors to the outdoors and created a cozy look for our outdoor kitchen/dining area. The fact that they came in a variety of colors and lengths with a reasonable price made them easy to work with. July 19, 2012
The perfect touch The fabric is the perfect weight for hanging outdoors, not to light but not to heavy. The retail store, here in Tampa, was very helpful and kept me updated as to the delivery schedule. The look, I wanted to achieve ,was accomplished. Ballard Designs pulls through again! July 15, 2012
Love the look, but wish they were weighted I bought 13 of these panels to gve us privacy on our back patio. However, it is on the second story, and we get very strong winds. The curtains fly all over the place. I now need to look into adding weights to the bottom of them. LOVE THE COLORS! I bought sand and green! July 13, 2012
outdoor stripe curtains Ballard Designs delivered a great quality outdoor curtains. The color on web site was just as they looked when I received them for my front porch , and the length was perfect. I ordered the black and sand stripe. The porch faces the West and I wanted these for privacy and sun protection, since we had to have two shade trees cut down. They do as they say, UV protection and some cooling , during the temps of 106 degees this yr, I could definitely tell a difference when walking from the outside to my porch. The curtains make the porch feel like a cozy outdoor room. My Husband & I both just LOVE them, I may purchase another pair for the South side eventually. They look nice pulled together and apart. I pull mine to one side and use a tieback to hold in place when the wind becomes strong and the storms come in they stay in place. LOVE THESE, Thanks for such great quality merchandise and quick delivery. Linda July 12, 2012
Excellent outdoor drapery-elegant-impactful! As an interior designer, I really appreciate the purchase- ready outdoor drapery selection and price point of Ballard Designs. I can't have these made for this price! My home was on the market so I purchased the sand and black stripe drapery panels for my outdoor patio to obscure a newly built house behind us. It looks so upscale. I can't wait to put some of these in my new home! July 11, 2012
Outdoor Drapes Look Great These outdoor drapes arrived soon after we ordered them. They exceeded our expectations. They are a nice heavy sunbrella fabric that have held up well to a few rains and intense sun. They were easy to hang and look great. July 7, 2012
This product does not meet my needs. I purchased many panels in order to create a "drape" for my covered patio area which gets full sun for a few hours in the afternoon. The panels had to be sewn together, which was very expensive. The result was disappointing and tie backs had to be created for a further expense. The color was acceptable, but overall, for the cost of the panels I was very disappointed. July 5, 2012
Awesome for blocking sun! Our sunroom gets very hot in the summer due to morning & evening sun. We ordered taupe colored drapes. We have been able to enjoy our room so much more. The room is cooler & sun doesn't shine in our eyes while enjoying dinners in the room. The quality is very good & fabric will be easy to clean. July 1, 2012
poor craftsmanship The panels varied in length by up to 1-1/2". Not a great look when the panels are so uneven along the bottom June 25, 2012
Adds elegance to outdoor space Love these curtains. Fabric is sturdy and panel is exactly as it is advertised. They are a beautiful addition to our patio. One suggestions: you will need to sew in weights if you live in a windy area to keep the curtains in place. June 24, 2012
They look fabulous I have only had these up for a few weeks but they really make my pergola area look so much more cozy and they block the afternoon sun just as I had hoped. I am considering getting a couple more panels to add to them so they are more full. Only problem is with long rod extended you have to put the middle bracket up and with it up I can't move the curtains all to one side as I had planned. But so far I love the purchase. Great quality. June 20, 2012
Good quality I am very pleased with the quality of the curtains. Just wish they had tie backs. June 18, 2012
Perfect blocker with a decorative touch Love these curtains they were exactly what I was looking for to block the sun onto my covered porch. I read other reviews before purchasing and several people mentioned that the lengths of the curtains were different even though they ordered all the same lengths which caused me some concern. I ordered 6 panels andyway and they all were the same length. They are made of good quality material and look very rich. I am very pleased and would recommend anyone to buy. They make our back deck look very nice. June 14, 2012
Exactly what I expected. I'm very pleased with the curtains I ordered. They appear to be both mold and mildew resistant, hang very nicely and were easy to iron and hang. They look perfect on my three-season porch. June 6, 2012
well made I had ordered the 95 " but after hanging needed the longer. I was able to return with no problems. These are well made, beautiful and fall wonderfully. They were a little pricey but was able to take advantage of discounts offered at the time. May 25, 2012
Outdoor Sunbrella Drapes We ordered the taupe to help keep the afternoon sun out of our portico. We LOVE them. They have dressed up our downstairs covered patio and portico immensely. And they help keep the portico (which we use every afternoon) much cooler. They also help keep the rain out. I HIGHLY recommend these drapes and would order them again. May 23, 2012
Good Product ---Wrong Size I received my curtains in a timely manner and was pleased with color. It was a week before I was able to get them out to install on my patio. Both packages were labeled as being 84 inches long. After opening them one was actually 94 inches long and it stated that in the sewn in tag. I really didn't want to hassle with sending it back so I hemmed it myself. I was disappointed with the quality control that allowed the wrong size to be sent out. I have minimal sewing ability so was able to correct the situation without the hassle and wait of a return. April 20, 2012
Great quality and looks great The Sunbrella drapes look great. I like the color and the quality. I plan to buy more. April 19, 2012
These drapes are awesome I started out with just four of these on our outdoor covered porch. I use them to block the sun when it's setting so we can enjoy dining outside without the sun in our eyes. I've now added four more to balance out the look of our covered porch. I've had countless compliments on these drapes. Everyone loves them and they fulfill the purpose I intended them for. Love, love, love them! April 15, 2012
These panels look great, just like I wanted The panels looked just like I imagined, just a little shorter due to the attachments for the rod. April 15, 2012
Nice fabric & grommets We ordered the brown striped curtains. I had ordered swatches, which are very small. At that time, we felt the brown striped would work. We hung them and when the sun came throught them, the light colored stripe was much more creamy rather than white. We are returning them due to this factor. We will be reordering the solid red. I wanted the black/white but I do not have the confidence that the white will be anything but white. We did have one panel with a crooked hem, but not so bad to return it. March 15, 2012
Great product but not the Same Size The quality looks great and I was so so excited to hang them up but when I when to hang up the second panel it was way longer than the other. Both packages read 84" but they were off by a good 6 inches. I read that in other reviews but gave it a try, it happened to me to. Now I have them being hemmed. Figured it be less time than sending them back and waiting again. I also read about a lady who had problems keeping them from flying in the wind. I am going to sew offshore fishing weights to the bottoms to help with that issue. March 14, 2012
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Product:FD026-Ballard Indoor/Outdoor Drapery