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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Indoor/Outdoor Drapery 4.6 5 104 104
Perfect product for my porch! Used these curtains for my screened porch, look great. Light, swing in the breeze, yet reduces the sun's glare significantly. Living in the desert, the cocoa-linen stripes are aperfect complement to the outdoor scenery. May 26, 2011
Outdoor draperies These are really beautiful. The quailty is beyond my expectations. I would highly recommend them. I am really fussy about quality. I would buy these again! June 15, 2011
Perfect! Love the Spa color! I bought two 50" wide x 96" panels for a 72" wide slider to the lanai for inside our bedroom, replacing the dreaded beige vertical blinds. Love, love, love them! Both panels were same length all the way across and same as each other; exactly 94" from top of the grommet to the bottom. (Note, full length for my panels is 95", not 96" as promised.) Hanging the rod brackets in the same screw holes that the vertical blinds had used made it easy, but the drapes end about 1.5" above the rug surface. I think I'll live with that large light gap, since moving the brackets down on the wall would be quite a project. April 27, 2013
screened porch curtains We really like them. They block the afternoon/early evening sun so we can enjoy being on the porch. Great quality as well. June 18, 2013
Perfect. Order was filled exactly to my specs and quality is great. It's sometimes difficult to select a color from a catalog or even online. I was apprehensive but I chose a color anyway...and when the curtains arrived, they were exactly the right color and the right length. Good quality fabric. I'm using them indoors and it's perfect the room. June 1, 2013
great shade I ordered matching fabric and made tie-backs so the curtains, when pulled back, are tied to the arbor posts and not flapping in in the breeze. June 9, 2013
great product Purchased four panels for outdoor use... so far so good! June 13, 2013
Blocks heat and sun damage I have these in two rooms now. They are great for blocking out sun and heat! They look wonderful and hang beautifully. I have the striped ones. They make a statement, and serve a purpose. We live in FL so Sunbrella is a favorite of ours. May 24, 2013
Very Good Quality Knowing that Sunbrella is high quality, I ordered all 16 panels even though there were negative reviews about the lengths not being consistent. I'm glad I did. All 16 panels are even and the fabric is beautiful. There is a good weight to it but I will put galvanized chain in the hem to hold them down in the wind and will be able to clip them to the pillars. The hem is open so this will be very easy to do. You will not be disappointed with these curtains. April 29, 2013
great product worked out great so far. look really cute with my outdoor furniture. the only drawback was I had to order 4 panels because I had such a wide area in which I was trying to block the sun, and they only came in 50 inch panels. May 24, 2013
Love the taupe color The color is great with the decor plus they keep the sun out and resist fading. I am happy, just wish they would iron themselves! May 25, 2013
Wonderful fabric The draperies look great and are very well made. High workmanship and style. February 2, 2014
Love My "Cabana" Style Drapes! I cannot upload my pic of them due to pixel issues. However, they are awesome! I bought 8 for my covered patio to enclose the open side and shade us from the AZ summer sun. I bought eight for our gazebo again for shade but their elegance just changed the whole look of our yard and pool. I purchased coordinating patio furniture cushions and matching pillows with fringe. Love my patio and yard now!!! April 17, 2013
I love these curtains Somewhat uneven hems overall but good, thick, and attractive material that shuts out lots of light. Not all in South Carolina on a south-facing window, but lots. May 2, 2013
Love the fabic and color Color is just what I wanted and fabric is great. Haven't hung them yet due to the heavy pollen season we are having and waiting til this is over to clean the porch and hang the new curtains so we can really enjoy the curtains on the porch. Can't wait!! April 24, 2013
Excellent Product The taupe canvas drapes are wonderful. Great fabric, not see through and look beautiful on our porch. Very pleased. May 5, 2013
Love the Sunbrella products These outdoor curtains are one of the best investments I have made for the exterior of my home. They protect our 9' doorwall from the morning sun, keeping our home cool in the morning, and they look wonderful, adding an elegant touch to our patio area. Being Sunbrella fabric, they are durable, beautiful and need virtually no care - I am looking forward to many years of use from them. July 15, 2011
Great Color & Quality They are great quality! I was a little worried over the color - Ballard calls it turquoise but in reality it is sunbrella's Aruba - which is exactly wanted I wanted! Very pleased! April 27, 2013
Love the quality of these indoor/outdoor curtains! I love the quality of these indoor/outdoor curtains. The grommets add a classy touch and are well made too! April 28, 2013
outdoor stripe curtains Ballard Designs delivered a great quality outdoor curtains. The color on web site was just as they looked when I received them for my front porch , and the length was perfect. I ordered the black and sand stripe. The porch faces the West and I wanted these for privacy and sun protection, since we had to have two shade trees cut down. They do as they say, UV protection and some cooling , during the temps of 106 degees this yr, I could definitely tell a difference when walking from the outside to my porch. The curtains make the porch feel like a cozy outdoor room. My Husband & I both just LOVE them, I may purchase another pair for the South side eventually. They look nice pulled together and apart. I pull mine to one side and use a tieback to hold in place when the wind becomes strong and the storms come in they stay in place. LOVE THESE, Thanks for such great quality merchandise and quick delivery. Linda July 12, 2012
Great fabric I hung my outdoor sunbrella curtains on our pergola. The azure blue color looks beautiful and compliments the many pillows and umbrella with table from Ballard's that are next to our pool. The only thing I would like to finish the look is some sort of tie back that could have been ordered along with the curtains. Thank you! October 15, 2012
Perfect blocker with a decorative touch Love these curtains they were exactly what I was looking for to block the sun onto my covered porch. I read other reviews before purchasing and several people mentioned that the lengths of the curtains were different even though they ordered all the same lengths which caused me some concern. I ordered 6 panels andyway and they all were the same length. They are made of good quality material and look very rich. I am very pleased and would recommend anyone to buy. They make our back deck look very nice. June 14, 2012
Good Product ---Wrong Size I received my curtains in a timely manner and was pleased with color. It was a week before I was able to get them out to install on my patio. Both packages were labeled as being 84 inches long. After opening them one was actually 94 inches long and it stated that in the sewn in tag. I really didn't want to hassle with sending it back so I hemmed it myself. I was disappointed with the quality control that allowed the wrong size to be sent out. I have minimal sewing ability so was able to correct the situation without the hassle and wait of a return. April 20, 2012
Nice fabric & grommets We ordered the brown striped curtains. I had ordered swatches, which are very small. At that time, we felt the brown striped would work. We hung them and when the sun came throught them, the light colored stripe was much more creamy rather than white. We are returning them due to this factor. We will be reordering the solid red. I wanted the black/white but I do not have the confidence that the white will be anything but white. We did have one panel with a crooked hem, but not so bad to return it. March 15, 2012
Sunbrella Indoor/Outdoor Curtains The curtains are constructed well! They look great on our deck and keeps the sun out in the afternoon! Thank you very much! August 4, 2012
These drapes are awesome I started out with just four of these on our outdoor covered porch. I use them to block the sun when it's setting so we can enjoy dining outside without the sun in our eyes. I've now added four more to balance out the look of our covered porch. I've had countless compliments on these drapes. Everyone loves them and they fulfill the purpose I intended them for. Love, love, love them! April 15, 2012
well made I had ordered the 95 " but after hanging needed the longer. I was able to return with no problems. These are well made, beautiful and fall wonderfully. They were a little pricey but was able to take advantage of discounts offered at the time. May 25, 2012
The Sunbrella drapes are a very good value. I first purchased 3 *Spa* panels to use as drapes to hang from my patio overhead lattice work. They are about 2 years old and have been hanging year round. ... in Phoenix AZ summer sun and freezing winters. They are in VERY good condition still. I've recently decided to rig an awning using the drapes to create nice shade on the patio. I purchased 3 more panels about 2 weeks ago to replace the drapery that will now be used as awning. The *Spa* color is very soothing and cooling in the Phoenix summer. October 19, 2011
Great quality and looks great The Sunbrella drapes look great. I like the color and the quality. I plan to buy more. April 19, 2012
Love the curtains This curtains looks awesome on the patio!!!! Thank You! February 15, 2012
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Product:FD026-Ballard Indoor/Outdoor Drapery