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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Indoor/Outdoor Drapery 4.6 5 104 104
Outdoor Drapes Look Great These outdoor drapes arrived soon after we ordered them. They exceeded our expectations. They are a nice heavy sunbrella fabric that have held up well to a few rains and intense sun. They were easy to hang and look great. July 7, 2012
Exactly what I expected. I'm very pleased with the curtains I ordered. They appear to be both mold and mildew resistant, hang very nicely and were easy to iron and hang. They look perfect on my three-season porch. June 6, 2012
Good quality I am very pleased with the quality of the curtains. Just wish they had tie backs. June 18, 2012
This was exactly what I was looking for in an outdoor curtain I am very pleased with the quality and value of these curtains. The color was exactly what I was looking for and the quality of the product was very high. Overall, I am very pleased with my purchase and would recommend them to others. November 3, 2011
great look, great quality The out door curtains are constructed of substantial/durable material with solid grommets. The "Sand" color is a lovely beige shade. They look great hanging. They are heavy and should hopefully withstand the Fl heat and humidity. I've already purchased more! October 2, 2011
makes for a very elegant patio! These outdoor panels are well made and quite beautiful. The only thing I haven't figured out is how to keep them hanging straight...we live in a somewhat windy area, and there are times that they blow almost horizontally! I guess I could fill the bottom hems with weights. Any suggestions? July 8, 2011
I love the quality and look of my outdoor curtains. I would have preferred that the curtains were available in a hunter green stripe. The only color that would coordinate with my existing colors was the off white. I like that they dry quickly. I would have purchased coordinating tie backs also if available. July 9, 2011
The curtains are fantastic I bought these for my bedroom and they look fantastic. The quality is suberb! It was worth the wait. September 16, 2011
Well made & great color The panels I ordered are very well made. The color choices were great and The Sunbrella fabric is soft and hangs beautifully. I will be ordering more! May 15, 2011
Perfect style & color for spring 2011 My new green indoor/outdoor curtains are a hit, they bring new life to my deck. May 14, 2011
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