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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Indoor/Outdoor Curtain 4.6 5 87 87
Exactly what I wanted! The drapes I purchased are perfect for my vacation home. They are well made, identically matched in color and fit the large sliding doors to my patio. It was important that the drapes have a fade resistant quality and the "Sunbrella" fabric is terrific in bright sunlight. I got a great deal on high quality at a great price! December 22, 2011
Excellent outdoor drapery-elegant-impactful! As an interior designer, I really appreciate the purchase- ready outdoor drapery selection and price point of Ballard Designs. I can't have these made for this price! My home was on the market so I purchased the sand and black stripe drapery panels for my outdoor patio to obscure a newly built house behind us. It looks so upscale. I can't wait to put some of these in my new home! July 11, 2012
Beautiful decor for outdoors These curtains brought the indoors to the outdoors and created a cozy look for our outdoor kitchen/dining area. The fact that they came in a variety of colors and lengths with a reasonable price made them easy to work with. July 19, 2012
The perfect touch The fabric is the perfect weight for hanging outdoors, not to light but not to heavy. The retail store, here in Tampa, was very helpful and kept me updated as to the delivery schedule. The look, I wanted to achieve ,was accomplished. Ballard Designs pulls through again! July 15, 2012
Outdoor Drapes Look Great These outdoor drapes arrived soon after we ordered them. They exceeded our expectations. They are a nice heavy sunbrella fabric that have held up well to a few rains and intense sun. They were easy to hang and look great. July 7, 2012
Perfect blocker with a decorative touch Love these curtains they were exactly what I was looking for to block the sun onto my covered porch. I read other reviews before purchasing and several people mentioned that the lengths of the curtains were different even though they ordered all the same lengths which caused me some concern. I ordered 6 panels andyway and they all were the same length. They are made of good quality material and look very rich. I am very pleased and would recommend anyone to buy. They make our back deck look very nice. June 14, 2012
They look fabulous I have only had these up for a few weeks but they really make my pergola area look so much more cozy and they block the afternoon sun just as I had hoped. I am considering getting a couple more panels to add to them so they are more full. Only problem is with long rod extended you have to put the middle bracket up and with it up I can't move the curtains all to one side as I had planned. But so far I love the purchase. Great quality. June 20, 2012
Awesome for blocking sun! Our sunroom gets very hot in the summer due to morning & evening sun. We ordered taupe colored drapes. We have been able to enjoy our room so much more. The room is cooler & sun doesn't shine in our eyes while enjoying dinners in the room. The quality is very good & fabric will be easy to clean. July 1, 2012
Good quality I am very pleased with the quality of the curtains. Just wish they had tie backs. June 18, 2012
Exactly what I expected. I'm very pleased with the curtains I ordered. They appear to be both mold and mildew resistant, hang very nicely and were easy to iron and hang. They look perfect on my three-season porch. June 6, 2012
I love my new curtains!! Great value and wonderful color---not to mention that it keeps the sun off my screened porch in the mornings---very useful in the 100+ temperatures--- i would definitely recommend the sunbrella curtains August 15, 2011
Good Product ---Wrong Size I received my curtains in a timely manner and was pleased with color. It was a week before I was able to get them out to install on my patio. Both packages were labeled as being 84 inches long. After opening them one was actually 94 inches long and it stated that in the sewn in tag. I really didn't want to hassle with sending it back so I hemmed it myself. I was disappointed with the quality control that allowed the wrong size to be sent out. I have minimal sewing ability so was able to correct the situation without the hassle and wait of a return. April 20, 2012
Curtain panel Only a small purchase of one curtain panel, but what an eyepopping addition to our newly redecorated deck area. Lots of compliments at 2 recent parties we had. July 28, 2011
Outdoor draperies We remodeled a screened in porch. New textured floor, new furniture and draperies to give it the indoor/outdoor feel. The room looks great. A guest recently told us that sitting on the porch give her the feeling that she is at a beach spa. I strongly recommend the Sunbrella drapes. June 16, 2011
Nice fabric & grommets We ordered the brown striped curtains. I had ordered swatches, which are very small. At that time, we felt the brown striped would work. We hung them and when the sun came throught them, the light colored stripe was much more creamy rather than white. We are returning them due to this factor. We will be reordering the solid red. I wanted the black/white but I do not have the confidence that the white will be anything but white. We did have one panel with a crooked hem, but not so bad to return it. March 15, 2012
Excellent Quality I love my outdoor drapes!!! They look wonderful and are so durable! I couldnt be happier with Ballards products. June 24, 2011
This was exactly what I was looking for in an outdoor curtain I am very pleased with the quality and value of these curtains. The color was exactly what I was looking for and the quality of the product was very high. Overall, I am very pleased with my purchase and would recommend them to others. November 3, 2011
great look, great quality The out door curtains are constructed of substantial/durable material with solid grommets. The "Sand" color is a lovely beige shade. They look great hanging. They are heavy and should hopefully withstand the Fl heat and humidity. I've already purchased more! October 2, 2011
The curtains are fantastic I bought these for my bedroom and they look fantastic. The quality is suberb! It was worth the wait. September 16, 2011
makes for a very elegant patio! These outdoor panels are well made and quite beautiful. The only thing I haven't figured out is how to keep them hanging straight...we live in a somewhat windy area, and there are times that they blow almost horizontally! I guess I could fill the bottom hems with weights. Any suggestions? July 8, 2011
I love the quality and look of my outdoor curtains. I would have preferred that the curtains were available in a hunter green stripe. The only color that would coordinate with my existing colors was the off white. I like that they dry quickly. I would have purchased coordinating tie backs also if available. July 9, 2011
Well made & great color The panels I ordered are very well made. The color choices were great and The Sunbrella fabric is soft and hangs beautifully. I will be ordering more! May 15, 2011
Perfect style & color for spring 2011 My new green indoor/outdoor curtains are a hit, they bring new life to my deck. May 14, 2011
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