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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Indoor/Outdoor Curtain 4.6 5 80 80
Nice fabric & grommets We ordered the brown striped curtains. I had ordered swatches, which are very small. At that time, we felt the brown striped would work. We hung them and when the sun came throught them, the light colored stripe was much more creamy rather than white. We are returning them due to this factor. We will be reordering the solid red. I wanted the black/white but I do not have the confidence that the white will be anything but white. We did have one panel with a crooked hem, but not so bad to return it. March 15, 2012
Adds elegance to outdoor space Love these curtains. Fabric is sturdy and panel is exactly as it is advertised. They are a beautiful addition to our patio. One suggestions: you will need to sew in weights if you live in a windy area to keep the curtains in place. June 24, 2012
This product is well worth the money The curtains were all that I had expected, they are made of very heavy duty material and the grommets are extra large making it easy to side the curtains .They really finished off my patio area. May 13, 2011
Sunbrella Indoor/Outdoor Curtains The curtains are constructed well! They look great on our deck and keeps the sun out in the afternoon! Thank you very much! August 4, 2012
poor craftsmanship The panels varied in length by up to 1-1/2". Not a great look when the panels are so uneven along the bottom June 25, 2012
This product adds just a splash of color This curtain gives my porch just a little privacy with a splash of the most perfect blue July 4, 2011
Great quality and looks great The Sunbrella drapes look great. I like the color and the quality. I plan to buy more. April 19, 2012
This product does not meet my needs. I purchased many panels in order to create a "drape" for my covered patio area which gets full sun for a few hours in the afternoon. The panels had to be sewn together, which was very expensive. The result was disappointing and tie backs had to be created for a further expense. The color was acceptable, but overall, for the cost of the panels I was very disappointed. July 5, 2012
Heavy duty curtain Great construction and quality. Awesome price at the outlet. March 16, 2011
Love the curtains This curtains looks awesome on the patio!!!! Thank You! February 15, 2012
Very Good Quality Knowing that Sunbrella is high quality, I ordered all 16 panels even though there were negative reviews about the lengths not being consistent. I'm glad I did. All 16 panels are even and the fabric is beautiful. There is a good weight to it but I will put galvanized chain in the hem to hold them down in the wind and will be able to clip them to the pillars. The hem is open so this will be very easy to do. You will not be disappointed with these curtains. April 29, 2013
This product is high-quality, stylish, and well worth the cost. I previously owned a pair of these outdoor curtains and had them for 5 years in the hot Texas sun. Finally, a squirrel decided he wanted them for his home, and ate a large section out of one panel. The color I wanted was on back order, but Ballard sent me status updates periodically to keep me informed. They are definitely worth waiting for! The fabric is beautiful, they are well constructed, and extremely durable (the squirrel is MY problem!) April 28, 2013
Exactly what I wanted! The drapes I purchased are perfect for my vacation home. They are well made, identically matched in color and fit the large sliding doors to my patio. It was important that the drapes have a fade resistant quality and the "Sunbrella" fabric is terrific in bright sunlight. I got a great deal on high quality at a great price! December 22, 2011
They look fabulous I have only had these up for a few weeks but they really make my pergola area look so much more cozy and they block the afternoon sun just as I had hoped. I am considering getting a couple more panels to add to them so they are more full. Only problem is with long rod extended you have to put the middle bracket up and with it up I can't move the curtains all to one side as I had planned. But so far I love the purchase. Great quality. June 20, 2012
Outdoor draperies We remodeled a screened in porch. New textured floor, new furniture and draperies to give it the indoor/outdoor feel. The room looks great. A guest recently told us that sitting on the porch give her the feeling that she is at a beach spa. I strongly recommend the Sunbrella drapes. June 16, 2011
Love My "Cabana" Style Drapes! I cannot upload my pic of them due to pixel issues. However, they are awesome! I bought 8 for my covered patio to enclose the open side and shade us from the AZ summer sun. I bought eight for our gazebo again for shade but their elegance just changed the whole look of our yard and pool. I purchased coordinating patio furniture cushions and matching pillows with fringe. Love my patio and yard now!!! April 17, 2013
I love my new curtains!! Great value and wonderful color---not to mention that it keeps the sun off my screened porch in the mornings---very useful in the 100+ temperatures--- i would definitely recommend the sunbrella curtains August 15, 2011
Excellent outdoor drapery-elegant-impactful! As an interior designer, I really appreciate the purchase- ready outdoor drapery selection and price point of Ballard Designs. I can't have these made for this price! My home was on the market so I purchased the sand and black stripe drapery panels for my outdoor patio to obscure a newly built house behind us. It looks so upscale. I can't wait to put some of these in my new home! July 11, 2012
Curtain panel Only a small purchase of one curtain panel, but what an eyepopping addition to our newly redecorated deck area. Lots of compliments at 2 recent parties we had. July 28, 2011
Exactly what you think! I ordered these curtains for my screened in back porch. Unfortunately, the first shipment contained the wrong color but no problem returning & a new order was shipped out rush so it came within 2 days. The curtains are exactly as pictured and great quality as usual. We are loving their great quality & shade protection! May 11, 2013
excellent quality I was so pleased with the quality of the Sunbrella outdoor curtains that i ordered. They were perfect for the space. I would definately recommend the product to a friend. They cost a little more than some outdoor curtains but the quality makes it worth it. The only draw back is that i could not find the matching tye backs to order also. November 7, 2012
Great fabric I hung my outdoor sunbrella curtains on our pergola. The azure blue color looks beautiful and compliments the many pillows and umbrella with table from Ballard's that are next to our pool. The only thing I would like to finish the look is some sort of tie back that could have been ordered along with the curtains. Thank you! October 15, 2012
Awesome for blocking sun! Our sunroom gets very hot in the summer due to morning & evening sun. We ordered taupe colored drapes. We have been able to enjoy our room so much more. The room is cooler & sun doesn't shine in our eyes while enjoying dinners in the room. The quality is very good & fabric will be easy to clean. July 1, 2012
Excellent Quality I love my outdoor drapes!!! They look wonderful and are so durable! I couldnt be happier with Ballards products. June 24, 2011
makes for a very elegant patio! These outdoor panels are well made and quite beautiful. The only thing I haven't figured out is how to keep them hanging straight...we live in a somewhat windy area, and there are times that they blow almost horizontally! I guess I could fill the bottom hems with weights. Any suggestions? July 8, 2011
Curtains The curtains are wonderful but the panel lengths are inconsistant which of course we didn't realize until we had hung the first set. So I recommend that anyone buying curtains measure each panel BEFORE you hang the curtain rod. Other than that they are well made and look wonderful. September 17, 2012
The perfect touch The fabric is the perfect weight for hanging outdoors, not to light but not to heavy. The retail store, here in Tampa, was very helpful and kept me updated as to the delivery schedule. The look, I wanted to achieve ,was accomplished. Ballard Designs pulls through again! July 15, 2012
Keepin' us cool! We have a patio cover addition on the back of our house that we use EVERYDAY! With the Houston heat, we needed something to keep the sun off of us. These curtains are wonderful. Very thick material, nice color, blocks out a lot of light so we can eat outside. July 24, 2012
great look, great quality The out door curtains are constructed of substantial/durable material with solid grommets. The "Sand" color is a lovely beige shade. They look great hanging. They are heavy and should hopefully withstand the Fl heat and humidity. I've already purchased more! October 2, 2011
I love the quality and look of my outdoor curtains. I would have preferred that the curtains were available in a hunter green stripe. The only color that would coordinate with my existing colors was the off white. I like that they dry quickly. I would have purchased coordinating tie backs also if available. July 9, 2011
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