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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Essential Round Stool Cushion Cover & Insert 4.4 5 14 14
Great value I am very pleased with the cushions. They rejuvenated my old bentwood chairs. I had thought I was going to have to have them custom made. I am so pleased with the ease of ordering, the packaging, the quality. Bravo for finally including round seat cushions. Note: the 16" is a little sparse-looking on the armchairs, which, for reasons unknown, have seats a few inches larger than the side chairs and bar stools. A 17" or 18" would have looked nicer, but these suffice. July 28, 2011
Color not as displayed Cushion covers seem well constructed, but the color "Butter Twill" is very different from the swatch posted online. The actual color is considerably darker, more like a greyish mustard, closer to what the webpage calls "Caramel Twill." (Looking at this color, "butter" would not spring to mind.) I checked this on several computer screens, and all are consistent. I had selected this color to match the tablecloths I wanted to use them with, but they don't match at all. July 18, 2014
This cushion met its description, but a wider range of fabrics would make it perfect. I have been searching for a premade cushion for my 13" stools and was happy to find Ballards had just the thing. But my fabric choices were really limited. The covers were finished off as promised, but don't quite line up with the foam insert. I like the long ties which hold the cushions securely. No more pillows sliding off the seat for me! While I think this was a good value, I would have liked a wider choice of fabrics and colors in the premade cushions. February 26, 2012
Perfect fit for antique ice cream chairs I have been looking for years for some mini round chair cushions to put on my ice cream chairs. I use the chairs at my kitchen table. These were the perfect size and the depth of the cushions were a great asset. The spa color was perfect and I ordered a rug for under the table with the same color in it. I could not have been more pleased. Quality and pulled together look made it a great choce for me. January 15, 2012
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Product:FC280-Ballard Essential Round Stool Cushion Cover & Insert