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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Essentials Panel 4.5 5 112 112
Very satisified with the service and product. I requested and received a swatch of the fabric before I made the purchase. This was extremely helpful in making my final decision to purchase. The drapes matched the swatch perfectly. The salesperson was very helpful and I appreciated the email updates which provided a status of my order. My windows are beautiful with the new drapes. July 5, 2011
So well made! We love them! I hung them as stationary panels, mounted each on a 2 3/4" flat (17 inch long) rod. They look great. June 19, 2011
Love these panels I bought the natural linen panels-8 of them! They look great. The fabric is nice. They are tough to get the wrinkles out of, but are definitely the look I wanted. The reason I gave them 4 stars instead of 5 is that two of the panels were a little shorter on the ends than the others. It's probably not noticeable to anyone but me. I love the way they look and they do a good job of blocking the sun. June 17, 2011
Love the look! I bought these for our lake house and can't wait to hang them. I've also bought other panels from Ballard's and love them all! June 7, 2011
Beautiful, good value The draperies were just what I wanted and expected (I asked for a fabric sample first). They hang well and look beautiful in my bedroom. June 5, 2011
Exactly the look I wanted. Excellent fabric, great value. Love Ballard Designs, I've never been disappointed. The product always looks as good as the photos. May 30, 2011
Quality+++ These drapes are beautiful! I hung them with clips over an iron rod. They were somewhat wrinkled, but the wrinkles fell out within a few days. They have a nice, substantial weight and hang nicely. I highly recommend! May 28, 2011
Love the look, hate the smell. I love the Ballard Essential Panels. I got them in burlap and when I received them they smelled of oil - it was awfully strong. I put them outside in full sun for 2 days and luckily got the smell out. If I had not been able to get rid of the smell I would have returned them. May 24, 2011
Perfect. Just what we expected. We got the plain burlap. Nicely filters out the annoying street light outside our apartment window. The burlap smell goes away after a few days. May 22, 2011
Beautiful accent for your windows. The Essential Panels have the look of professionally made drapes when hanging. I have them in linen and twill and could not be more pleased with them. May 4, 2011
Fabric is very stiff. I only wish that the fabric was softer so it would have a softer drape when hung. Does the fabric soften with dry cleaning (the tag said not to wash in the laundry)? Otherwise, a beautiful color and excellent price. Also liked that I could order matching tablecloth and pillows. April 28, 2011
This is a quality product. these curtains look beautiful - easy to hang. Quality fabric. April 10, 2011
Love them! A bang for your buck! They are lined and add such a punch of color to my living room. Truly love them! April 10, 2011
These panels look great! High quality for a good price. This is a high quality panel that looks great on any window. March 20, 2011
Beautiful drapes I was very pleased to see that the drapes I got were the exact color pictured in the catalog. They are thick lined cotton and only needed to be ironed once before hanging. March 19, 2011
we love our curtains. great value. lovely look and feel. we love our curtains. great value. lovely look and feel. I would absolutely buy them again. March 16, 2011
Great curtain for the price This is an excellent alternative for longer windows at an affordable price. The curtains are lined and were just as pictured. I would definitely recommend them and I would purchase another pair in the future. March 16, 2011
Love it! I love my Ballard Essential Panel! I was worried to order curtains online. When they came I was excited they matched perfect! and now I now I can order matching Pillows! The quality is great.. March 16, 2011
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Product:DC158-Ballard Essentials Panel