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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 129 reviewers.
Rated 5 out of 5 by Beautiful, high quality fabric. Very well made. Curtains arrived quickly, and they are beautiful and very well made. January 23, 2012
Rated 3 out of 5 by Love the fabric All in all I love how these look in my family room. However there is a big difference between custom panels and store bought. I ended up modifying them a bit to put weights in the bottom so they hang straight on the rod. Because they don't have the interfacing in between the fabric and liner, they are thinner and as a result have a hard time hanging straight and the ends not flipping over to show the white liner. But it is what I expected from ready made panels. I do love the quality of fabric and the color was true to what was pictured on line. January 6, 2012
Rated 4 out of 5 by This product met my expectations I was impressed by quality of these curtain panels. They keep my room warmer. I was worried they would be too wrinkled but after ironing they look great. December 30, 2011
Rated 5 out of 5 by Fabulous! These panels exceeded my expectations. The quality is outstanding. Looks like custom drapery. Very, very impressed. December 29, 2011
Rated 4 out of 5 by Great addition to our home! We purchased these drapes for our formal living room, formal dining room and breakfast room. They hang beautifully and add just the right amount of color to each room. These drapes can be used in both formal and casual rooms easily. The creases from shipping took a few weeks to fall out and not all of the drapes are the same length. Neither one of these were issues for us however, as they stay pulled back. They arrived quickly and when we needed a different length it was breeze to return/exchange them. December 1, 2011
Rated 5 out of 5 by Color and quality better than expected These are everything I wanted and more, quality is excellent and the colors were just right. I hung them high on a double rod as a shower curtain. Combined with a liner, they were a great foundation to the bathroom makeover. November 12, 2011
Rated 4 out of 5 by Great quality for the price I needed 4 108 inch panels and I needed them to be a good price. After reading other reviews I ordered these panels in the natural burlap. I was not disappointed. They are increadibly well made and do look as if they cost much more than they did. The warmth and texture they add to my living room is amazing. Who knew burlap could look so good. The only reason I didn't give these panels five stars are the stubborn wrinkles. I have tried ironing an spraying heavily with Downy wrinkle release to no avail. I am going to borrow a friends steamer to see if that will help. Even with the wrinkle issue I would still order these again for other windows in my home. November 4, 2011
Rated 5 out of 5 by Well made product These panels are wonderful! Fully lined and go in any room. Great quality, especially for the price! October 20, 2011
Rated 5 out of 5 by Adds a touch of class to my home! Very beautiful, see the pictures, make up your own mind. I recommend this product for it's style and easy care. October 14, 2011
Rated 5 out of 5 by Great Quality, Great Price! Another great product from Ballard! Bought these for the guest room sliding glass door of my new home. Haven't hung them yet but am impressed with the quality and the price was great! Thanks Ballard! September 12, 2011
Rated 5 out of 5 by Beautiful fabric & well-made. As always. I have been a BD customer since 1995. While the photography and descriptions are terrific, my expectations are always exceeded when I receive the product. These drapes are no exception. The white quilted fabric diffuses very strong light in a Master Suite and comfortably illuminates the room. I could not be more pleased. September 6, 2011
Rated 5 out of 5 by burlap is so in I love burlap and what a great way to use it as a lined curtain panel! Its in my husbands office and I have gotten more compliments from visitors. Its just so different but does the job! Texture is great, ballard did a nice job! September 6, 2011
Rated 5 out of 5 by great panels Good quality, exactly the color I was looking for (butter twill, slightly yellow without being bright). They don't look cheap and the length is true to what they say. August 23, 2011
Rated 4 out of 5 by Good quality and price. The color and quality matched the pictures from the catelog well. It arrived quickly and matched the carpet I bought from Ballard's to go with it. Very happy with my purchase and would recommend it to others. August 18, 2011
Rated 4 out of 5 by Beautiful, elegant, stunning in my bedroom After ordering drapes from other sources, and sending them back because they were inferior in my opinion, I ordered these drapes in spa linen to match a spa linen chair that I had purchased earlier. The drapes are beautiful and my bedroom looks beautiful. I did, however, have to send them to the drycleaner for pressing (linen wrinkles easily) before hanging. Also, I had to rehem 2 of the 10 panals that I ordered because they were a little different length. Otherwise, I am VERY pleased. August 10, 2011
Rated 5 out of 5 by Burlap not for the faint-of-nose I purchased the burlap panels for my master bedroom. They are dark enough to block the sun from blinding us awake in the morning, which was the main reason I bought them. The panels are extremely thick and heavy - which says a lot for their quality, though I'm not able to push them over to the sides during the day as much as I'd planned. Thanks to other reviewers that said their panels were various lengths and had to be hemmed, I laid them out before hanging to double check they matched so I wouldn't have to make alterations and/or exchanges. The burlap adds some much-needed texture to my neutral palette, however, the smell is quite strong, as mentioned in other reviews. I've had them hanging for three days and can still smell them from the next room. The look they achieve outweighs my bedroom smelling like the farmer's market, though I do plan on trying some of the suggestions other reviewers mentioned to rid them of the odor. Overall these panels are fabulous, and exceeded my expectations. I am very pleased with my purchase. August 9, 2011
Rated 5 out of 5 by So rustic elegant I love them! They are lined but not heavy looking. Can be used all year around. Looks great pooled on the floor or tied back for the summer. They do smell like burlap.. But that is what makes them so rustic feeling. Also you need to steam them to get all the folds out from packaging. I hung them then steamed them wile they were up. Georgous!!!!!!!!!! They look like a million dollars. And the price.... Silly good. August 7, 2011
Rated 5 out of 5 by Very satisified with the service and product. I requested and received a swatch of the fabric before I made the purchase. This was extremely helpful in making my final decision to purchase. The drapes matched the swatch perfectly. The salesperson was very helpful and I appreciated the email updates which provided a status of my order. My windows are beautiful with the new drapes. July 5, 2011
Rated 5 out of 5 by So well made! We love them! I hung them as stationary panels, mounted each on a 2 3/4" flat (17 inch long) rod. They look great. June 19, 2011
Rated 4 out of 5 by Love these panels I bought the natural linen panels-8 of them! They look great. The fabric is nice. They are tough to get the wrinkles out of, but are definitely the look I wanted. The reason I gave them 4 stars instead of 5 is that two of the panels were a little shorter on the ends than the others. It's probably not noticeable to anyone but me. I love the way they look and they do a good job of blocking the sun. June 17, 2011
Rated 4 out of 5 by Love the look! I bought these for our lake house and can't wait to hang them. I've also bought other panels from Ballard's and love them all! June 7, 2011
Rated 5 out of 5 by Beautiful, good value The draperies were just what I wanted and expected (I asked for a fabric sample first). They hang well and look beautiful in my bedroom. June 5, 2011
Rated 5 out of 5 by Exactly the look I wanted. Excellent fabric, great value. Love Ballard Designs, I've never been disappointed. The product always looks as good as the photos. May 30, 2011
Rated 5 out of 5 by Quality+++ These drapes are beautiful! I hung them with clips over an iron rod. They were somewhat wrinkled, but the wrinkles fell out within a few days. They have a nice, substantial weight and hang nicely. I highly recommend! May 28, 2011
Rated 4 out of 5 by Love the look, hate the smell. I love the Ballard Essential Panels. I got them in burlap and when I received them they smelled of oil - it was awfully strong. I put them outside in full sun for 2 days and luckily got the smell out. If I had not been able to get rid of the smell I would have returned them. May 24, 2011
Rated 5 out of 5 by Perfect. Just what we expected. We got the plain burlap. Nicely filters out the annoying street light outside our apartment window. The burlap smell goes away after a few days. May 22, 2011
Rated 5 out of 5 by Beautiful accent for your windows. The Essential Panels have the look of professionally made drapes when hanging. I have them in linen and twill and could not be more pleased with them. May 4, 2011
Rated 4 out of 5 by Fabric is very stiff. I only wish that the fabric was softer so it would have a softer drape when hung. Does the fabric soften with dry cleaning (the tag said not to wash in the laundry)? Otherwise, a beautiful color and excellent price. Also liked that I could order matching tablecloth and pillows. April 28, 2011
Rated 5 out of 5 by This is a quality product. these curtains look beautiful - easy to hang. Quality fabric. April 10, 2011
Rated 5 out of 5 by Love them! A bang for your buck! They are lined and add such a punch of color to my living room. Truly love them! April 10, 2011
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