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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Essentials Panel 4.5 5 112 112
Excellent quality Beautiful curtains great price... Added a great character to my dining room & office... February 22, 2014
Great Value - Rustic Elegance I bought a pair of these in the Natural Burlap for my dining room. I like rustic elegance and prefer to mix textures for a less formal look. I don't like curtain panels hung by a rod pocket. Just looks like a dorm room to me. I hung these on a 2" matte black fluted rod with chunky finials. I put drapery hooks on the panel and hung these from fat wooden rings. No need to sew in the hooks - just stick them in the back - or use wood rings with clips. Finally, I added black tassel trim (with hot glue, no sewing) along the inside edge of both panels. They still look rustic but the added trim and drapery hardware really add a finished look and make a great presentation. These are a great weight and are lined. They do have a strong odor when unpackaged but I draped them over the patio chairs for a few days so the air would rid them of the scent and the heat released a lot of the wrinkles. These are a great buy and can be customized easily! July 17, 2013
I LOVE that these are lined! I would recommend ordering the fabric samples just to be sure. I ended up going with a different color than I expected once I got the samples. This was the only place I could find reasonably priced (have you priced out custom curtains???) LINED panels that came in various lengths. I bought 11 panels...for my dining room, family room, and for the two story tall living room. Everything flows from room to room and everything ties together beautifully. I love that these are lined. Amazing price. Even though these have rod pockets, I hung with chunky curtain rings, and attached the clip of the ring on the backside of the rod pocket so the clip on the ring doesn't show. They look FANTASTIC. Installed them yesterday, and just need to steam to get the wrinkles out. I might be ordering some more for our bedroom! September 9, 2012
The search is over!! After 3 other purchases, I finally found the right panels for my living room. I bought these in the Twill Bark and they match perfectly with the embroidered sheers I already had. They are well made, not heavy and would work in a formal or casual decor. The length is perfect on all 6 panels. I gather them loosely with simple tie backs and they look like custom made curtains. I'd like to note that the Bark color is really much nicer than it appears in the color choices on this page. August 2, 2011
Get swatches, before you purchase I am in the midst of redecorating my entire home from top to bottom, and was in the market for new window treatments. I had been tracking the Ballard Design panels for some time now and have purchased panels from Ballard Design before, with very happy results. I purchased the 'Ivory' Burlap panels for my living room and must say that I was initially very disappointed with the product I received. It would appear that the description "Ivory" for burlap material can be very broad. And the online photos are very deceptive; not anywhere near representative of the actual panel in color. These panels are more of a meringue yellow. But, I have kept them and like the color contrast that they have brought to my living room, which by the way has art work with yellow in the background and foregrounds respectively. Aside from the Ivory Burlap, I also purchased the chocolate burlap for a bedroom that serves as a dressing room. The chocolate is rich in color, great texture and looks wonderful. My overall level of satisfaction with the purchase is: very good, but I would suggest that anyone in the market for panels, secure swatches to ensure they are getting the color they are in the market for. The color scheme of your room will depend on it! The yellow/"Ivory" just happened to work out for me in the long run. I can't fault Ballard Design for my failure to do further research, but I can fault them for misleading imagery on the website. Complaints aside, you know I'll be back! I am hooked on Ballard Design...;-) October 11, 2013
Great quality for the price I needed 4 108 inch panels and I needed them to be a good price. After reading other reviews I ordered these panels in the natural burlap. I was not disappointed. They are increadibly well made and do look as if they cost much more than they did. The warmth and texture they add to my living room is amazing. Who knew burlap could look so good. The only reason I didn't give these panels five stars are the stubborn wrinkles. I have tried ironing an spraying heavily with Downy wrinkle release to no avail. I am going to borrow a friends steamer to see if that will help. Even with the wrinkle issue I would still order these again for other windows in my home. November 4, 2011
Love the look, hate the smell. I love the Ballard Essential Panels. I got them in burlap and when I received them they smelled of oil - it was awfully strong. I put them outside in full sun for 2 days and luckily got the smell out. If I had not been able to get rid of the smell I would have returned them. May 24, 2011
Love the fabric All in all I love how these look in my family room. However there is a big difference between custom panels and store bought. I ended up modifying them a bit to put weights in the bottom so they hang straight on the rod. Because they don't have the interfacing in between the fabric and liner, they are thinner and as a result have a hard time hanging straight and the ends not flipping over to show the white liner. But it is what I expected from ready made panels. I do love the quality of fabric and the color was true to what was pictured on line. January 6, 2012
Great structure These burlap panels are a fantastic value. After purchasing 7 panels I had them professionally pleated and they look very expensive. Love the casual look. April 3, 2014
Reliable products Ballard's curtains are wonderful! I purchased two different sets of curtains in the past year and found both sets to be made with quality materials. They are the perfect way to put the finishing touches on a room! Having them delivered ahead of schedule was a bonus! July 16, 2014
Beautiful Material I bought (4) 96in Bark Twill panels. They arrived right on time. The material and color is true to what you see on the web site. They ironed nicely. I choose to hang them using pin-on hooks which I then attached to the rings. They look beautiful!! March 28, 2013
Great value! I purchased 6 of the 108'' Ballard Essential Panel in Burlap. They do smell pretty strong when you first get them, but I just sprayed them #twice# with Febreeze and the smell came out easily. Great quality, this is the best price on 108" by far, I purchased 3 for the cost of 1 at most other stores. Highly recommend! March 13, 2013
Beautiful, elegant, stunning in my bedroom After ordering drapes from other sources, and sending them back because they were inferior in my opinion, I ordered these drapes in spa linen to match a spa linen chair that I had purchased earlier. The drapes are beautiful and my bedroom looks beautiful. I did, however, have to send them to the drycleaner for pressing (linen wrinkles easily) before hanging. Also, I had to rehem 2 of the 10 panals that I ordered because they were a little different length. Otherwise, I am VERY pleased. August 10, 2011
These curtains are awesome! I was hesitant about buying curtains online but just couldn't find anything at the mall that I liked. I have ordered so many lovely things from Ballard Designs, so I decided to order these in Bright White. I am so pleased with them...they look luxurious and full. The lining really adds to the total look. I recommend them to anyone wanting a high quality material and look. August 12, 2013
Good quality The curtains are very nice and look great hanging in front of my windows. I never close them so I can't say how well they block light. I bought khaki and celery to see which color looked best and in the packaging there was very little difference between the two. Against my cream colored walls you could clearly see that one was green, but be warned that celery is a very subtle green. July 20, 2012
Dry Cleaning Warning! These curtains have hung in my home for over a year, so I followed the label directions and sent them to the dry cleaners. Immediately, the dry cleaner had me sign a waiver - because they anticipated that the lining might not shrink at the same rate as the drapery fabric - they were right. The drapes came back with the lining longer than the curtain. My dryer has a steam function, so I decided to try my luck with that; same outcome. My dry cleaner also notified me today that the current batch of curtains that I sent them for cleaning - I'm rotating the curtains throughout the house, they 'unraveled' during the dry cleaning process. Yuck! Disappointing. Since I am not the original purchaser of the drapes, and since they've been in the house for more than a year, they are not returnable. Use caution when deciding to clean these drapes. April 14, 2014
exceptional quality but not the right color The linen fabric and cotton lining are both substantial, however, the color "Spa" is not light blue, as shown online and in the catalog. It's a very pretty color, but is definitely in the soft greyish/green family. I'm very disappointed to return these well-made drapes. :-( May 1, 2014
Love them!! I bought the natural burlap panels and love them them. The strong burlap odor seemed to depend on the packaging, but an easy fix by airing them out. I initially bought 4 and ended up buying 5 more panels. highly recommended! May 1, 2014
They look great! These burlap drapes were just what we needed, and they look great! I bought the regular burlap color, can't remember what they called it and I also bought a longer length so that they would drape on the floor as shown in the catalog. I was worried about having them drag on the floor, but I must admit, it really looks nicer than having them hang straight. April 23, 2014
Good quality, nice looking Construction overall is first rate. Color and texture were just what I was looking for. Rod pocket is a little tight with a large rod, so try it before mounting the hardware. April 24, 2014
108" Ballard Essentials Burlap Panels I love my new Burlap Panels from Ballard. They are exactly what was needed to complete my casual den/tv room. The window area is 144 inches wide so I chose two panels for each side. These panels are lined and well made. They were too long for my project so I had them professionally hemmed to 102 inches, pressed and also had 9 wooden curtain rings sewn on each panel. I decided to hang them from the ceiling and it is a perfect touch for this project. The only negative is that they shed! I trust once I get done playing with them, this will stop. But for now, there is fuzz/hairs everywhere. While I did not find the smell to be overwhelming. It was strong when they were first opened, but it quickly dissipated. Overall, I am very happy with my purchase and the look achieved from my Ballard Essentials Panels. March 18, 2014
Great texture, drapes beautifully. I purchased the white quilted panels both for my bedroom windows and french doors. The room has a clean, crisp Swedish look and the texture of the fabric adds that extra layer to finish off the room perfectly.Very satisfied! January 10, 2013
84" vs. 83" The quality of the fabric and the overall product would have been great with the exception of the different size panels I ordered. Twice now, I've ordered and received a panel that is less than 84". I finally got tired of sending them back and decided to have it hemmed. I guess I expected a better product as from Ballard for this price. Super disappointed September 3, 2013
Good for the price Good window treatment for the price. Definitely needs the lining. March 26, 2014
perfect! The fabric is high quality and they are nicely lined. The curtains look wonderful and add warmth to my living room September 26, 2012
Great quality Love the drapes! Great quality and very well made. Would recommend these to anyone. I'm sure I will have them for many years. September 14, 2012
Fabric is very stiff. I only wish that the fabric was softer so it would have a softer drape when hung. Does the fabric soften with dry cleaning (the tag said not to wash in the laundry)? Otherwise, a beautiful color and excellent price. Also liked that I could order matching tablecloth and pillows. April 28, 2011
Superior value and good looking drape I got two versions of this panel; one in the standard burlap with fringe for the dining room and one in the off-white burlap for the living room. Both of them are lovely, well-made, and warm up the space. I keep them open. I liked them so much, I ordered three more sets for the bedrooms. I do NOT recommend the twill version - the texture is unattractive. I did not even remove them from the packaging before returning them. July 20, 2013
Great panel I was looking for a panel for my dining room. This one was the best because it was lined. The color stays true when the light is shining in. February 9, 2012
great neutral fabric Hung them right up. (May have to take them down and iron wrinkles out at some point....maybe not) February 4, 2012
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Product:DC158-Ballard Essentials Panel