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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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Express orders received by 3 p.m. EST are shipped the same day.
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  • Next day service, add $19.95
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Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

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Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Rugs & Windows
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Ballard Essentials Panel 4.5 5 113 113
flaws had bought these some time ago and decided to buy more....not so nice this time around....lining not attached and was longer than panel so showed underneath :(...also, small area where color bled...too much trouble to send back! May 10, 2013
Beautiful Material I bought (4) 96in Bark Twill panels. They arrived right on time. The material and color is true to what you see on the web site. They ironed nicely. I choose to hang them using pin-on hooks which I then attached to the rings. They look beautiful!! March 28, 2013
Great value! I purchased 6 of the 108'' Ballard Essential Panel in Burlap. They do smell pretty strong when you first get them, but I just sprayed them #twice# with Febreeze and the smell came out easily. Great quality, this is the best price on 108" by far, I purchased 3 for the cost of 1 at most other stores. Highly recommend! March 13, 2013
Finished off my room I ordered the celery twill and they are a subtle light green, which worked well in my room. I was very pleased with the quality and the way they look in my room. Would highly recommend!! February 18, 2013
Nice Curtains I originally purchased these for my bedroom to replace other burlap curtains with a grommeted top from Bed Bath & Beyond. I loved the curtains, particularly that they are lined and long for a very good price; however, after installing decided i liked the look of the grommets with my decor better than the rod pocket....so i used these curtains in my sons room. They look great. Pros: Length, heavy material, lined Cons: A bit stiff, but i do need to steam, so i'm hoping that loosens then up. The curtains did have a slight odor when you put your nose to them, but nothing obnoxious at all. I would order these again....and may do so for my dining room! February 13, 2013
I like the quality of this product These drapes were for my bedroom. I had looked everywhere for a pattern like this. I am pleased with the quality and the look. January 13, 2013
Great texture, drapes beautifully. I purchased the white quilted panels both for my bedroom windows and french doors. The room has a clean, crisp Swedish look and the texture of the fabric adds that extra layer to finish off the room perfectly.Very satisfied! January 10, 2013
Good quality, great value These panels are wonderful. The fabric is high quality and the fact that they are lined, makes them a great value. January 6, 2013
Very poor quality I bought 4 panels for the master bedroom. I had hand-forged iron curtain rods custom made. The curtains were very disappointing. I guess you get what you pay for. Each panel had some sort of dirty smudge, like a fingerprint. One had a mark that looked like a tennis shoe sole or tire marks. I do not recommend them unless you are looking for a very inexpensive, casual look. December 27, 2012
Looks great! These curtains make my bedroom look so much more finished! I ordered them a longer length so that they would puddle at the bottom and I am still unsure about that part and may eventually hem them, but I still love them! They seem pretty stiff for the puddling. December 8, 2012
Love these curtains!!!!! I love these curtains. They are well made and give our home the right touch of boho chic. I highly recommend them to anyone that likes to mix natural rougher fabrics with more polished pieces. December 2, 2012
PLeasantly surprised! I was not expecting the quality of materials or fine workmanship. The drapes hang beautifully! November 30, 2012
Essential panel Love the panels. I have an arch way separating the family room and my formal dining room. I hung panels on both sides and they provide the perfect ambience for the formality of the dining space and the casual atmosphere for the tv area. I liked how the wrinkles fell out after a few days and had just the right amount of weight. They also are nicely lined and insulate the area to keep the ac in the main living space. Great price and the rods I purchased compliment the panels perfectly. October 5, 2012
Beautiful! I love these curtains. They are a nice soft yellow and were the only soft yellow curtains I could find without getting custom draperies. They steamed nicely and when the sun shines through, there is a nice glow to the room. September 30, 2012
Nicely weighted linen I love the linen in these drapes as well as the color against the black stripe. I just wish they were blackout. Again the linen is heavy so they are by no means sheer, which is why I have them in a guestroom. If for my own room, I would have preferred blackout linings. September 30, 2012
Well made I bought 2 different lengths of curtain. All 4 of the 108" long drapes were the same length. I bought 2 x 84" panels and there is a definite difference in the length of the 2 panels. I pressed them before hanging them but they still have packing creases in them. They do have a nice hand and drape well. Really like the crimson color. September 28, 2012
perfect! The fabric is high quality and they are nicely lined. The curtains look wonderful and add warmth to my living room September 26, 2012
Great quality Love the drapes! Great quality and very well made. Would recommend these to anyone. I'm sure I will have them for many years. September 14, 2012
I LOVE that these are lined! I would recommend ordering the fabric samples just to be sure. I ended up going with a different color than I expected once I got the samples. This was the only place I could find reasonably priced (have you priced out custom curtains???) LINED panels that came in various lengths. I bought 11 panels...for my dining room, family room, and for the two story tall living room. Everything flows from room to room and everything ties together beautifully. I love that these are lined. Amazing price. Even though these have rod pockets, I hung with chunky curtain rings, and attached the clip of the ring on the backside of the rod pocket so the clip on the ring doesn't show. They look FANTASTIC. Installed them yesterday, and just need to steam to get the wrinkles out. I might be ordering some more for our bedroom! September 9, 2012
Chocolate burlap panel I love the panels I bought recently. Opposed to many other reviews the curtains had very little odor (from being a natural product) and did not arrive wrinkled. They are a true dark chocolate color and just add great color and texture to my living room. September 7, 2012
Provides rustic touch to decor. I love my burlap curtains. The lining makes them look expensive. I did not experience a problem with smell as some reviews noted ... I even expected an odor which is typical of burlap material. The curtains provide a rustic touch without being overly "country". August 24, 2012
Just like I expected! I love these drapes. A very classy, yet casual look. August 10, 2012
Good quality The curtains are very nice and look great hanging in front of my windows. I never close them so I can't say how well they block light. I bought khaki and celery to see which color looked best and in the packaging there was very little difference between the two. Against my cream colored walls you could clearly see that one was green, but be warned that celery is a very subtle green. July 20, 2012
Love the cream burlap panels These are a great addition to my casual family room. I did air them out in the fresh air for a day to rid them or thier natural odor. They are very thick and look way more expensive then they were. July 19, 2012
Good idea poor execution Wanted a manly look for my son's room. Loved the idea of these curtains, but they're very stiff in reality and thus don't hang well. On my second rod now hoping for better results. They r also very fibrous and shed with movement so allergies beware. Continuing to "work" them in hopes of softening and looking more like the picture. July 16, 2012
It was a lot of work to make thes panels look good. Be prepared to hang these panels outdoors or in your garage for at least a week to dissipate the odor. Then, before hanging you must iron the panels on both sides to remove the folds and creases smashed in from the packaging. I bought four 108" length panels so that was a lot of ironing! Three weeks after hanging them in my bedroom, there is still a noticeable burlap odor, but it is tolerable. However, they do look good. July 12, 2012
Fantastic look and great value We recently purchased these panels to finish off our cottage style family room. We love the earthy quality of the burlap and after searching long and hard for the right look chose these panels. We love the fact that they are lined and we hung them on a decorative rod with clip hooks that look great. Thank you Ballard for once again delivery exceptional quality and designer looks at home owner prices July 8, 2012
They have it all These are a rich chocolate brown, but the burlap makes them feel casual and airy. The lining also gives them a sophisticated feel. They are perfect! July 5, 2012
Love these curtains! I bought the burlap panels for my cottage style family room. The casual style and texture is the perfect frame for my windows. The quality is excellent and I appreciate the fact that they're lined. I could not be happier with my new curtains! June 30, 2012
Had to return While I understand that the panels are actually burlap, they had a strong unpleasant odor and were very stiff and rough- I was hoping for a softer, washed burlap for the home. June 7, 2012
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Product:DC158-Ballard Essentials Panel
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