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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.1 out of 5 by 166 reviewers.
Rated 1 out of 5 by Poor quality overall (cushion/insert & cover) I ordered four of the small essential cushions. Although the inserts are described as 1 1/2" poly foam, the foam isn't good quality (there certainly is no density to the foam) & the linen covers are also poor quality (piped edges are misshaped & the cover doesn't fit the insert as tightly as I would like to give the cushion the crisp look as pictured in the catalog). I am only keeping, because I needed right away, but will probably have cushions made for my chairs sometime in the future. I suppose it's true that you "get what you pay for", but Ballard products that I and/or my friends & family members have purchased in the past were a better value. July 19, 2012
Rated 5 out of 5 by Great Looking Cushion I don't know how much you can really say about a cushion....but, as far as cushions go these are great! Fabric is of a good quality and construction is A+! I ordered the sage check and it is a wonderful shade of green. July 19, 2012
Rated 5 out of 5 by great cushions The cushions look great on my dining room chairs. The neutral linen will go with everything and breaks up the wood look. They were wrinkled coming out of the package, but I put them on and then ironed them and they look great. July 19, 2012
Rated 5 out of 5 by It is perfect!! Great product. made well and looks exactly like the pcitures and i would buy it again. I like colors and would have loved one with some design and colors, but these covers are great. Big enough for bigger chairs. July 16, 2012
Rated 4 out of 5 by Very satisfied I wish the cushion were reversible and a little thicker. It is goog looking and well made. July 8, 2012
Rated 5 out of 5 by Great Cushions Didn't know if they would fit. But the variety of sizes worked well for my chairs. The quality is excellent and they look beautiful in my kitchen! July 2, 2012
Rated 2 out of 5 by Too Hard The cushion looks good, a real folk-art design. However, it is very hard. Had I know it was this hard I would not have ordered it. July 1, 2012
Rated 4 out of 5 by Good Quality The cushion was exactly as described and of good quality. We only wish there was an option for a cushion that was a bit thicker. June 29, 2012
Rated 5 out of 5 by very satisfied with this product I'm very happy with the cushions. The quality of the fabric and wordmanship are exceptional.The form cushions are very comfortable. Service from order to delivery was outstanding. Excellent value. June 23, 2012
Rated 5 out of 5 by Love these cushions The fit of these cushions is great. They are well made, go on and off easily and are washable, making them a low maintenance item. Couldn't ask for more. June 14, 2012
Rated 5 out of 5 by Perfect amount of style and cushion These cushions are adorable and fit the stools I purchased from Ballard perfectly. The cherry on top is that they are actually comfortable and make sitting at the bar more than a 5 minute venture. I would definitely recommend these for look and comfort both! June 4, 2012
Rated 1 out of 5 by Not a good quality I am returning these. The cushions are not sturdy enough to add any protection and the fabric is not very good looking- I ordered the black and cream stripe and it is extremely unattractive- the cream has a gray overtone and appears extremely drab. June 3, 2012
Rated 4 out of 5 by Very cushy! I had been looking for chair cushions for the dining room for a long time, and finally decided to buy these from Ballard. I ordered the swatch first, to make sure the color would match. The cushions are very dense, I think they will hold up well. And finally, no more sore backside on the hard wooden chairs! May 25, 2012
Rated 4 out of 5 by Fit is perfect. I purchased the Large cushion in Kakhi in cotton. Fits perfect for my kitchen chairs..I purchased 2 to see if I'd like them & will be ordering 3 more. Although I would have liked more choices of fabric. May 15, 2012
Rated 2 out of 5 by I was very diappointed and returned this product. Although the cushions were a good size and the twill fabric was a nice color, the fabric was hopelessly wrinkled. My steam iron would not remove the wrinkles. Since the covers come separate from the cushions, a fact I was not aware of when I placed my order, this becomes a "do-it-yourself" kit. I expected ready to use cushions. I would have kept them if I could have gotten the wrinkles out. April 27, 2012
Rated 3 out of 5 by cushions are great; color of covers is off I love the cushions ~ they are firm, just the right size, and good quality. The covers, however, were not as pictured. I ordered the "celery" twill ones, which looked green both online and in the catalog. However, when they arrived, they were a very light beige/khaki. Also, unfortunately, one was the wrong size and shape entirely, but packaged as if it were a matching style with the rest of the set. So even if the color had been true to what was pictured, I would have had to send that one back anyway. April 26, 2012
Rated 4 out of 5 by Cushion and covers are good quality. I ordered the white quilted cushion covers and they are very nice. Only problem was an issue with a loose zipper on one cushion, but I expect Ballard to send me a new one soon. But the cushions look very nice in my black & white kitchen. April 9, 2012
Rated 5 out of 5 by I like them a lot! The cushions are very nice and I like the caramel color. I haven't washed them yet, but hopefully they will be durable. The thickness is great and I use them every day. March 30, 2012
Rated 4 out of 5 by Exactly as described on the internet and catalog. I wish a thicker chair cushion would be available. Nice choice of fabrics. Very happy with overall appearance. March 24, 2012
Rated 5 out of 5 by perfect for my needs The fabric pattern, size and detail was perfect for my situation. I had purchased 4 chair cushions in a larger size with the same fabric for an adjoining room several years ago. The fabric was easy to take care of even with occasional spills - the same design/pattern now pulled the 2 rooms together. Even years later the fabric was a perfect match with the previous cushions making it easy to handle situations when we have to bring all the chairs together to accommodate a larger group at the table. March 10, 2012
Rated 5 out of 5 by Beautifully made. Just a bit too big, but keeping anyway. This was my first purchase from your company. Am very satisfied with the quality and delivery. February 24, 2012
Rated 4 out of 5 by small cushions I would have given the cushions 4 stars,but one of the ties came off fairly quickly after they were on the chair. The cushtions were not tied too tightly for this to occur by use.Otherwise I am quite satisfied with my purchase. February 21, 2012
Rated 5 out of 5 by Bar stools and cushions Everything was perfect and looks great at my new breakfast bar February 19, 2012
Rated 2 out of 5 by Fairly flimsy cushion This cushions lack any kind of density. Pretty much go flat when you sit. I wouldn't recommend them. February 2, 2012
Rated 5 out of 5 by excellent quality for the price This is the second set of chair pads we've purchased from Ballard Designs. The quality and durability are so good, we ordered another set. After many years of use, the foam inserts finally "squished" so we ordered replacements. Turns out we really just needed new inserts - the old covers are still in great shape with bright color! The fabric washes well with just minor shrinkage & colors are true to the catalog or online colors. Spills wipe up easily with damp sponge - with no residue - in spite of getting regular use in the kitchen by adults and lots of grandchildren! January 19, 2012
Rated 5 out of 5 by this product has beautiful toile pattern! beautiful toile cushions! quality made! cushion nice and thick. January 18, 2012
Rated 5 out of 5 by Good quality, beautiful and comfortable. We are extremely pleased with our Ballard Basic Cushions. I had been searching in stores and was unable to find any good quality cushions. Like every other product I have purchased from Ballard Design, the quality is wonderful. My husband and the cats agree that the cushions are very comfortable! I'm happy that the cushion covers are removable for cleaning or a quick color change. Thank you. January 10, 2012
Rated 4 out of 5 by Great Quality But Size Not Quite Right The cushion insert for this bar stool cushion measured properly, but when I stuffed it in the cover, the whole thing was too small, and curled up from the cover not fitting properly. The cover was 1/2 inch smaller all around than advertised, and definitely too small for the insert. The quality of the entire thing was really good, apart from the size. Nicely sewn, plaids matched, strong welting in the seams. Zipper worked easily. I am disappointed to have to return them for an exchange, but happy with Ballard's customer service, so not so bad. January 8, 2012
Rated 5 out of 5 by Beautiful! These cushions and covers are beautiful! I got the spa linen covers and they look great in my kitchen. My family loves the comfort and I love that I can wash them! I have 3 kids so that is a necessity. Love Ballard Designs! December 31, 2011
Rated 1 out of 5 by Poor quality Covers arrived very wrinkled, overall appearance was very sloppy and cheap looking. December 28, 2011
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Product:FC141-Ballard Essential Cushions

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