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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Essentials Cushion - Petite 4.2 5 135 135
Good quality, beautiful and comfortable. We are extremely pleased with our Ballard Basic Cushions. I had been searching in stores and was unable to find any good quality cushions. Like every other product I have purchased from Ballard Design, the quality is wonderful. My husband and the cats agree that the cushions are very comfortable! I'm happy that the cushion covers are removable for cleaning or a quick color change. Thank you. January 10, 2012
I like them a lot! The cushions are very nice and I like the caramel color. I haven't washed them yet, but hopefully they will be durable. The thickness is great and I use them every day. March 30, 2012
small cushions I would have given the cushions 4 stars,but one of the ties came off fairly quickly after they were on the chair. The cushtions were not tied too tightly for this to occur by use.Otherwise I am quite satisfied with my purchase. February 21, 2012
Great cushions I had been looking for a long time for cushions to fit my rather awkward shaped kitchen chairs. I actually measured wrong and had to return the petite ones for the small but the return was no problem and handled very promplty. I was also pleased with the wide selection of fabrics. I look forward to using these for a long time. December 3, 2011
Beautifully made. Just a bit too big, but keeping anyway. This was my first purchase from your company. Am very satisfied with the quality and delivery. February 24, 2012
Beautiful! These cushions and covers are beautiful! I got the spa linen covers and they look great in my kitchen. My family loves the comfort and I love that I can wash them! I have 3 kids so that is a necessity. Love Ballard Designs! December 31, 2011
Bar stools and cushions Everything was perfect and looks great at my new breakfast bar February 19, 2012
Practical and atractive. We bought these cushions to protect the cane seats of our ladderback chairs. What's great about the cushions is that the padding is separate, zipped into the covering - which thus can be washed. Color is as shown, an attractive chocolate brown. Cushion is comfortable. My only wish is that it was a half inch to an inch larger: I think it would fit the seat of the chair better. Other than that, we're quite satisfied. August 29, 2011
Comfortable and stylish i had a difficult time finding kitchen chair cushions that fit properly and were comfortable and stylish at the same time....until I found these! These cushions are so comfortable, soft yet supportive padding, and the color was true to the website/catalog rendition. I have found most chair cushions to be too large for my chairs, so the option of small, medium and large allowed me to find the perfect fit. Very pleased! July 30, 2011
Great Value and Look These basic cushions are very well made and designed. I have used them on old Hitchcock chairs with rush seats and other old chairs with caned seats. Now the chairs are more comfortable and I do not think the aesthetic is compromised in any way. Custom made cushions would not have fit or looked any better than these from Ballard Designs and custom cushions would have cost three times the price. I am so pleased with this product. July 16, 2011
well made cushions for dining room chairs Replacing Ballard cushions after a number of years of very heavy wear- obviously they are very durable- new cushions are just right in this hard to find ready made style- zip off feature is helpful. November 10, 2011
Great cushions Very happy with this purchase. The cushion looks good, retain their shape well and stay put pretty well. December 4, 2011
Good quality cushions - very pleased The product was just as described, and I am pleased with the color, fit, and style. I also appreciated being able to order several fabric swatches in advance, so felt more confident in placing my order for six cushions. October 3, 2011
I love the basic cushions. I love the style, quality, color, comfort and price. I had to exchange them for a larger size and even that process was easy and quick. I love ordering from Ballard Designs. October 18, 2011
disappointed in quality not the same good quality as the one I still have -- bought a few years ago, its like its from a different company November 4, 2011
Perfect for my kitchen nook chairs The sage check fabric is perfect for the fall season. Wish I could order the covers only so I wouldn't have to store the pads. October 23, 2011
The product is everything you said it would be. Fit was perfect and so was the color. They look great. November 9, 2011
Love the cover, not the insert The cover is quality, very well made. I felt like the insert was flimsy and not the quality I'm used to from Ballard. I still loved them, but unfortunately they didn't fit my chairs so I'm having to return them. August 3, 2011
Nice looking, but not very comfortable Good for the price and great selection of colors and patterns. October 21, 2011
My cushions fit perfectly & easy to insert in their covers. Initially I didn't realize that the cushions and covers came as separate pieces. Now that I know how easy it is to insert them, I'm thinking about buying a second or third set to change them out with the seasons or just for fun! July 3, 2011
Cushions are well made and look great! Cushions are well made and look great! Fabric is a very tight weave and insert is very plump and comfortable. September 8, 2011
Black-White Check Cushion Love my new cushions! Perfect size and fit great in my breakfast chairs. September 15, 2011
I like them but--- The cushions are nice, however they wrinkle a little and after having them for only a few weeks, one of the strings has come unattached from the cushion itself. July 6, 2011
The cushions look great! My cushions are in the sage check pattern and look great with my decor. I don't love the foam insert. I feel like they leave an imprint and don't easily return to their orginal shape. June 12, 2011
Great Quality and nice color! These cushions are great quality and the color is very nice August 20, 2011
Very comfortable The cushion is very comfortable, however, it would be nice if the check was sewn level on the sides. June 18, 2011
Good quality & easy to install over foam cushion. i am pleased with the cushions. The staff @ Ballard were helpful & assisted me with my fabric choice. I also love my folding chairs that came from Ballard as well. Really handy when entertaining!! March 16, 2011
Cushion covers are beautiful, inserts are useless as cushions The cushion covers have piping detail and are beautiful. The tabs to tie the cushions to the chairs should be longer - can barely make a bow with the length given. The inserts are made of a thin foam that merely fills out the cover, they give absolutely no support or cushioning. I weigh 110 pounds and might as well be sitting directly on the chair seat without a cushion. It's a cute look, but that's all it is. March 16, 2011
Easy care, nicely made My cushions arrived quickly and the covers were just as pictured. For the price the fabric was o.k. I was a little disappointed in the cushion. I feel they are not firm enough and don't keep their shape very well. I keep flipping them so they don't look indented. If you are not using them for everyday use they would probably be fine. They do add a nice country french look to my dining area. March 16, 2011
Basic cushion The cushion fits the chair just fine. The green is alittle duller than I wanted. Needs a bit of pop. It is always difficult to tell the exact color on-line or from the catalog. Service is always great! Will continue to shop at Ballard. March 16, 2011
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