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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.1 out of 5 by 166 reviewers.
Rated 5 out of 5 by Great cushions Really happy with these cushions! I shopped and shopped and had samples sent and in the end am very pleased with these. Our dining table is part of an open floor plan, so the seats and cushions are always front and center so I really wanted something of high quality that looked nice but didn't distract from anything else. May 4, 2013
Rated 3 out of 5 by Average cushion The cushion looks good and I like having the zipper. However, the foam is not dense enough and after using them approx. 1 month, they have begun to flatten. April 25, 2013
Rated 3 out of 5 by 8 medium essential cushions - cover quality very good, insert quality poor I gave the product and average rating because of the inserts' poor quality. The quality of the cotton covers seems very good, even though I purchased them recently and have not washed them yet. Inserts are hard, stiff and seem to already be sinking in the center. There are many good quality, and reasonably priced, inserts available nowadays that are or feel like cotton or down/feathers. You should look into replacing the inserts you offer. April 18, 2013
Rated 5 out of 5 by Perfect choice! I recently bought six of these (plus one in the medium size) and they are wonderful. Well-made and comfy on my antique kitchen chairs. The fabric is sturdy and should last a long time. Thanks, Ballards's! April 10, 2013
Rated 5 out of 5 by Just what I wanted Size was perfect. Came in a variety of sizes and colors. Shipped quickly. April 4, 2013
Rated 5 out of 5 by Great chair cushion Nice shape, comfortably firm, looks great on the chair. Colors in photo appear as white/black, but the check is actually more of a beige/black. Ended up working out perfectly. April 3, 2013
Rated 5 out of 5 by I really enjoy this item. The first time I ordered the cushions I got the ones with the buttons and was very unhappy. I like these ones much more. March 29, 2013
Rated 5 out of 5 by Durable! I looked through my Ballard order history and was suprised to see that I ordered my 6 small black check/gingham seat cushions in 2008! They have survived daily abuse of three boys so amazingly well and other than spot cleaning, I have never had them cleaned. I have had to sew back on a tie or two that came loose, but for as long as I have had these, that's to be expected. Hoping they come out with some new patterns so I can change out my look. March 28, 2013
Rated 4 out of 5 by Great style, form & function! I searched high & low for adequate chair cushions for our kitchen farm table chairs. I found these in a Ballard catalog and they looked too good to be true. How pleasantly surprised we were when we received them, put them on the chairs and sat down to enjoy our dinner -- fabulous!!! They're beautifully made and very comfortable. I definitely recommend them, and will purchase more of them soon. I bought a minimal number, not totally convinced they would be so great -- but now that I know, I can order for the rest of my wooden chairs. March 28, 2013
Rated 5 out of 5 by Perfect cushions! The checked bar stool cushions are just perfect for my cream colored bar stools purchased from Ballard Designs. I love the homey country french look it helps to portray in my kitchen! March 28, 2013
Rated 5 out of 5 by Perfect Fit I ordered this cushion for a small bench in our entryway. It looks great and fits perfectly! It changed the whole look of the bench, making it look comfy and inviting. The cushion is well made and holds it shape well. March 14, 2013
Rated 5 out of 5 by Best Cushions These cushions are great, worth the price. Have tried cheaper cushions before and there is a clear difference. Plus they look terrific! February 28, 2013
Rated 4 out of 5 by Comfortable cushion. Fits well on my large ladder back chair. If the width of the tie back piece was greater it would make a lovelier knot or bow. It is too narrow now and stiff. That's the only thing I would improve on this product. February 15, 2013
Rated 5 out of 5 by Excellent! The product color is as described (I purchased the Super White) and the quality of the product is excellent. I especially like that I can remove the cover to launder when soiled and as these were purchased for the kitchen, that's a plus! I'm very pleased that I can order fabric by the yard to match! When I re-decorate, I will not need to buy the cushion, just the cover! February 14, 2013
Rated 5 out of 5 by Great product! I ordered these cushions for my new kitchen chairs. They are well made, comfortable and came in just the right color. I really like that you can remove the covers and wash them. December 10, 2012
Rated 4 out of 5 by quality & great looking High quality, attractive and make chairs much more comfortable. They instantly transform chairs from ordinary to special looking. December 8, 2012
Rated 5 out of 5 by Very attractive and comfortable seat cushions. I would highly recommend these seat cushions. They fit perfect. The covers can be washed. It is definately worth the price. The fabrics available are very fashionable for your home too. Much better than several ones I have purchased in the past at stores, that only lasted for a few months. Go for it! November 29, 2012
Rated 2 out of 5 by Quality didn't meet expectations Given the written description and the photos, I'd expected better quality in the fabric and the foam inserts. November 25, 2012
Rated 5 out of 5 by Attractive and well constructed I ordered these cushions in medium size with black checked fabric. They are attractive and well constructed and provide firm support. November 11, 2012
Rated 5 out of 5 by Ballard Essential Cushion The cushions fit well on our bar stools, are comfortable to sit on and the fabric is sturdy and crisp-looking! We really like them. October 30, 2012
Rated 5 out of 5 by Great Quality!! Fabric is great and I love the fact that they are zippered so the covers can be removed and washed. They fit my chairs perfectly and the fabric is beautiful. October 20, 2012
Rated 5 out of 5 by Perfect fit. Easy care. Improve comfort of stools. Have had your wonderful counter stools for years and find the Essential Cushiions, medium size, are a perfect fit. Niow that my husband and I are retired we have leisurely mornings and enjoy the additional comfort the cushions give us. I know I'll enjoy changing the covers with the seasons as well--thanks for your consistent good quality and prompt fulfillment! October 18, 2012
Rated 5 out of 5 by Love them! I have been looking for cushions for my breakfast set for a long time. I could never seem to find any that would fit the size of my chairs. Finally I found the right size at Ballard. I picked 10 fabric swatches that I liked and received them in just a few day. My husband and I eliminated the ones that didn't seem to fit our dinette area and finally settled on one pattern. I then placed the order and before I knew it, they were here; and as I said I Love Them! Thank you Ballard! September 27, 2012
Rated 5 out of 5 by Perfect I loved having a choice of size. I measured my chair seats, purchased the right size and have been delighted. Attractive as well. September 10, 2012
Rated 5 out of 5 by Bar stool cushions and covers Service was excellent; I had 2 exchange item twice because I wasn't sure which color would work best in our kitchen. Customer service was very helpful, and exchange was made easily in both instances. I love the cushions and covers, they are comfortable to sit on and look great in the kitchen!! Thanks so much Ballard Designs!! August 23, 2012
Rated 5 out of 5 by Very nice, fit perfectly, and material is top of the line. These cushions are exactly what I hoped they would be. I couldn't be happier! Thanks! August 23, 2012
Rated 5 out of 5 by Excellent Just exactly what is described in catelogue. Everything is a successful bye when I use Ballards. Karen August 23, 2012
Rated 5 out of 5 by Made very well I've purchased similar cusions from them few years ago but because the outside cover was not removable, it made it very difficult to clean them. The new ones I just purchased does come with removable covers and the fabric is a bit more sturdy. On top of that it was about $20 less each! I wish they had more selections in fabric but I am happy with this purchase. August 15, 2012
Rated 5 out of 5 by These are perfect cushions for the small ladder back chairs in our family room. The style, color, fabric and removable washable fabrics made this a perfect choice for our needs. They look great and I love the tailored finish. July 24, 2012
Rated 2 out of 5 by fabric was not as expected. items were returned. I did not like the fabric and color. cushions were too big for the seat July 22, 2012
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Product:FC141-Ballard Essential Cushions

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