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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Essential Cushion - Petite 4.1 5 148 148
Attractive and well constructed I ordered these cushions in medium size with black checked fabric. They are attractive and well constructed and provide firm support. November 11, 2012
Ballard Essential Cushion The cushions fit well on our bar stools, are comfortable to sit on and the fabric is sturdy and crisp-looking! We really like them. October 30, 2012
Great Quality!! Fabric is great and I love the fact that they are zippered so the covers can be removed and washed. They fit my chairs perfectly and the fabric is beautiful. October 20, 2012
Perfect fit. Easy care. Improve comfort of stools. Have had your wonderful counter stools for years and find the Essential Cushiions, medium size, are a perfect fit. Niow that my husband and I are retired we have leisurely mornings and enjoy the additional comfort the cushions give us. I know I'll enjoy changing the covers with the seasons as well--thanks for your consistent good quality and prompt fulfillment! October 18, 2012
Love them! I have been looking for cushions for my breakfast set for a long time. I could never seem to find any that would fit the size of my chairs. Finally I found the right size at Ballard. I picked 10 fabric swatches that I liked and received them in just a few day. My husband and I eliminated the ones that didn't seem to fit our dinette area and finally settled on one pattern. I then placed the order and before I knew it, they were here; and as I said I Love Them! Thank you Ballard! September 27, 2012
Perfect I loved having a choice of size. I measured my chair seats, purchased the right size and have been delighted. Attractive as well. September 10, 2012
Bar stool cushions and covers Service was excellent; I had 2 exchange item twice because I wasn't sure which color would work best in our kitchen. Customer service was very helpful, and exchange was made easily in both instances. I love the cushions and covers, they are comfortable to sit on and look great in the kitchen!! Thanks so much Ballard Designs!! August 23, 2012
Very nice, fit perfectly, and material is top of the line. These cushions are exactly what I hoped they would be. I couldn't be happier! Thanks! August 23, 2012
Excellent Just exactly what is described in catelogue. Everything is a successful bye when I use Ballards. Karen August 23, 2012
Made very well I've purchased similar cusions from them few years ago but because the outside cover was not removable, it made it very difficult to clean them. The new ones I just purchased does come with removable covers and the fabric is a bit more sturdy. On top of that it was about $20 less each! I wish they had more selections in fabric but I am happy with this purchase. August 15, 2012
These are perfect cushions for the small ladder back chairs in our family room. The style, color, fabric and removable washable fabrics made this a perfect choice for our needs. They look great and I love the tailored finish. July 24, 2012
fabric was not as expected. items were returned. I did not like the fabric and color. cushions were too big for the seat July 22, 2012
Poor quality overall (cushion/insert & cover) I ordered four of the small essential cushions. Although the inserts are described as 1 1/2" poly foam, the foam isn't good quality (there certainly is no density to the foam) & the linen covers are also poor quality (piped edges are misshaped & the cover doesn't fit the insert as tightly as I would like to give the cushion the crisp look as pictured in the catalog). I am only keeping, because I needed right away, but will probably have cushions made for my chairs sometime in the future. I suppose it's true that you "get what you pay for", but Ballard products that I and/or my friends & family members have purchased in the past were a better value. July 19, 2012
Great Looking Cushion I don't know how much you can really say about a cushion....but, as far as cushions go these are great! Fabric is of a good quality and construction is A+! I ordered the sage check and it is a wonderful shade of green. July 19, 2012
great cushions The cushions look great on my dining room chairs. The neutral linen will go with everything and breaks up the wood look. They were wrinkled coming out of the package, but I put them on and then ironed them and they look great. July 19, 2012
It is perfect!! Great product. made well and looks exactly like the pcitures and i would buy it again. I like colors and would have loved one with some design and colors, but these covers are great. Big enough for bigger chairs. July 16, 2012
Very satisfied I wish the cushion were reversible and a little thicker. It is goog looking and well made. July 8, 2012
Great Cushions Didn't know if they would fit. But the variety of sizes worked well for my chairs. The quality is excellent and they look beautiful in my kitchen! July 2, 2012
Too Hard The cushion looks good, a real folk-art design. However, it is very hard. Had I know it was this hard I would not have ordered it. July 1, 2012
Good Quality The cushion was exactly as described and of good quality. We only wish there was an option for a cushion that was a bit thicker. June 29, 2012
very satisfied with this product I'm very happy with the cushions. The quality of the fabric and wordmanship are exceptional.The form cushions are very comfortable. Service from order to delivery was outstanding. Excellent value. June 23, 2012
Love these cushions The fit of these cushions is great. They are well made, go on and off easily and are washable, making them a low maintenance item. Couldn't ask for more. June 14, 2012
Perfect amount of style and cushion These cushions are adorable and fit the stools I purchased from Ballard perfectly. The cherry on top is that they are actually comfortable and make sitting at the bar more than a 5 minute venture. I would definitely recommend these for look and comfort both! June 4, 2012
Not a good quality I am returning these. The cushions are not sturdy enough to add any protection and the fabric is not very good looking- I ordered the black and cream stripe and it is extremely unattractive- the cream has a gray overtone and appears extremely drab. June 3, 2012
Very cushy! I had been looking for chair cushions for the dining room for a long time, and finally decided to buy these from Ballard. I ordered the swatch first, to make sure the color would match. The cushions are very dense, I think they will hold up well. And finally, no more sore backside on the hard wooden chairs! May 25, 2012
Fit is perfect. I purchased the Large cushion in Kakhi in cotton. Fits perfect for my kitchen chairs..I purchased 2 to see if I'd like them & will be ordering 3 more. Although I would have liked more choices of fabric. May 15, 2012
I was very diappointed and returned this product. Although the cushions were a good size and the twill fabric was a nice color, the fabric was hopelessly wrinkled. My steam iron would not remove the wrinkles. Since the covers come separate from the cushions, a fact I was not aware of when I placed my order, this becomes a "do-it-yourself" kit. I expected ready to use cushions. I would have kept them if I could have gotten the wrinkles out. April 27, 2012
cushions are great; color of covers is off I love the cushions ~ they are firm, just the right size, and good quality. The covers, however, were not as pictured. I ordered the "celery" twill ones, which looked green both online and in the catalog. However, when they arrived, they were a very light beige/khaki. Also, unfortunately, one was the wrong size and shape entirely, but packaged as if it were a matching style with the rest of the set. So even if the color had been true to what was pictured, I would have had to send that one back anyway. April 26, 2012
Cushion and covers are good quality. I ordered the white quilted cushion covers and they are very nice. Only problem was an issue with a loose zipper on one cushion, but I expect Ballard to send me a new one soon. But the cushions look very nice in my black & white kitchen. April 9, 2012
I like them a lot! The cushions are very nice and I like the caramel color. I haven't washed them yet, but hopefully they will be durable. The thickness is great and I use them every day. March 30, 2012
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