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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Essentials Cushion - Petite 4.2 5 136 136
Perfect choice! I recently bought six of these (plus one in the medium size) and they are wonderful. Well-made and comfy on my antique kitchen chairs. The fabric is sturdy and should last a long time. Thanks, Ballards's! April 10, 2013
Great chair cushion Nice shape, comfortably firm, looks great on the chair. Colors in photo appear as white/black, but the check is actually more of a beige/black. Ended up working out perfectly. April 3, 2013
Just what I wanted Size was perfect. Came in a variety of sizes and colors. Shipped quickly. April 4, 2013
Perfect Fit I ordered this cushion for a small bench in our entryway. It looks great and fits perfectly! It changed the whole look of the bench, making it look comfy and inviting. The cushion is well made and holds it shape well. March 14, 2013
Excellent! The product color is as described (I purchased the Super White) and the quality of the product is excellent. I especially like that I can remove the cover to launder when soiled and as these were purchased for the kitchen, that's a plus! I'm very pleased that I can order fabric by the yard to match! When I re-decorate, I will not need to buy the cushion, just the cover! February 14, 2013
Comfortable cushion. Fits well on my large ladder back chair. If the width of the tie back piece was greater it would make a lovelier knot or bow. It is too narrow now and stiff. That's the only thing I would improve on this product. February 15, 2013
Very attractive and comfortable seat cushions. I would highly recommend these seat cushions. They fit perfect. The covers can be washed. It is definately worth the price. The fabrics available are very fashionable for your home too. Much better than several ones I have purchased in the past at stores, that only lasted for a few months. Go for it! November 29, 2012
Great product! I ordered these cushions for my new kitchen chairs. They are well made, comfortable and came in just the right color. I really like that you can remove the covers and wash them. December 10, 2012
quality & great looking High quality, attractive and make chairs much more comfortable. They instantly transform chairs from ordinary to special looking. December 8, 2012
Love them! I have been looking for cushions for my breakfast set for a long time. I could never seem to find any that would fit the size of my chairs. Finally I found the right size at Ballard. I picked 10 fabric swatches that I liked and received them in just a few day. My husband and I eliminated the ones that didn't seem to fit our dinette area and finally settled on one pattern. I then placed the order and before I knew it, they were here; and as I said I Love Them! Thank you Ballard! September 27, 2012
Perfect fit. Easy care. Improve comfort of stools. Have had your wonderful counter stools for years and find the Essential Cushiions, medium size, are a perfect fit. Niow that my husband and I are retired we have leisurely mornings and enjoy the additional comfort the cushions give us. I know I'll enjoy changing the covers with the seasons as well--thanks for your consistent good quality and prompt fulfillment! October 18, 2012
Attractive and well constructed I ordered these cushions in medium size with black checked fabric. They are attractive and well constructed and provide firm support. November 11, 2012
Ballard Essential Cushion The cushions fit well on our bar stools, are comfortable to sit on and the fabric is sturdy and crisp-looking! We really like them. October 30, 2012
Great Quality!! Fabric is great and I love the fact that they are zippered so the covers can be removed and washed. They fit my chairs perfectly and the fabric is beautiful. October 20, 2012
Bar stool cushions and covers Service was excellent; I had 2 exchange item twice because I wasn't sure which color would work best in our kitchen. Customer service was very helpful, and exchange was made easily in both instances. I love the cushions and covers, they are comfortable to sit on and look great in the kitchen!! Thanks so much Ballard Designs!! August 23, 2012
Made very well I've purchased similar cusions from them few years ago but because the outside cover was not removable, it made it very difficult to clean them. The new ones I just purchased does come with removable covers and the fabric is a bit more sturdy. On top of that it was about $20 less each! I wish they had more selections in fabric but I am happy with this purchase. August 15, 2012
Perfect I loved having a choice of size. I measured my chair seats, purchased the right size and have been delighted. Attractive as well. September 10, 2012
Excellent Just exactly what is described in catelogue. Everything is a successful bye when I use Ballards. Karen August 23, 2012
Very nice, fit perfectly, and material is top of the line. These cushions are exactly what I hoped they would be. I couldn't be happier! Thanks! August 23, 2012
great cushions The cushions look great on my dining room chairs. The neutral linen will go with everything and breaks up the wood look. They were wrinkled coming out of the package, but I put them on and then ironed them and they look great. July 19, 2012
It is perfect!! Great product. made well and looks exactly like the pcitures and i would buy it again. I like colors and would have loved one with some design and colors, but these covers are great. Big enough for bigger chairs. July 16, 2012
These are perfect cushions for the small ladder back chairs in our family room. The style, color, fabric and removable washable fabrics made this a perfect choice for our needs. They look great and I love the tailored finish. July 24, 2012
very satisfied with this product I'm very happy with the cushions. The quality of the fabric and wordmanship are exceptional.The form cushions are very comfortable. Service from order to delivery was outstanding. Excellent value. June 23, 2012
Very satisfied I wish the cushion were reversible and a little thicker. It is goog looking and well made. July 8, 2012
Too Hard The cushion looks good, a real folk-art design. However, it is very hard. Had I know it was this hard I would not have ordered it. July 1, 2012
perfect for my needs The fabric pattern, size and detail was perfect for my situation. I had purchased 4 chair cushions in a larger size with the same fabric for an adjoining room several years ago. The fabric was easy to take care of even with occasional spills - the same design/pattern now pulled the 2 rooms together. Even years later the fabric was a perfect match with the previous cushions making it easy to handle situations when we have to bring all the chairs together to accommodate a larger group at the table. March 10, 2012
Good Quality The cushion was exactly as described and of good quality. We only wish there was an option for a cushion that was a bit thicker. June 29, 2012
Not a good quality I am returning these. The cushions are not sturdy enough to add any protection and the fabric is not very good looking- I ordered the black and cream stripe and it is extremely unattractive- the cream has a gray overtone and appears extremely drab. June 3, 2012
excellent quality for the price This is the second set of chair pads we've purchased from Ballard Designs. The quality and durability are so good, we ordered another set. After many years of use, the foam inserts finally "squished" so we ordered replacements. Turns out we really just needed new inserts - the old covers are still in great shape with bright color! The fabric washes well with just minor shrinkage & colors are true to the catalog or online colors. Spills wipe up easily with damp sponge - with no residue - in spite of getting regular use in the kitchen by adults and lots of grandchildren! January 19, 2012
Great Quality But Size Not Quite Right The cushion insert for this bar stool cushion measured properly, but when I stuffed it in the cover, the whole thing was too small, and curled up from the cover not fitting properly. The cover was 1/2 inch smaller all around than advertised, and definitely too small for the insert. The quality of the entire thing was really good, apart from the size. Nicely sewn, plaids matched, strong welting in the seams. Zipper worked easily. I am disappointed to have to return them for an exchange, but happy with Ballard's customer service, so not so bad. January 8, 2012
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