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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Essentials Cushion Cover Only - Petite 4.3 5 23 23
Good color and feel of fabric I like the pattern and look of the cushion covers but I have already had one of the ties rip apart after only one week of use. It seems that you should make the stitching on the ties more substantial. April 1, 2014
One pillow cover was dirty Love the pillow covers -- I ordered them to match our banquette that is still on order. But when they arrived I could tell one of them was already opened...and now I realize probably used and returned. One side of the pillow cover is dirty. I have not returned it yet because it is such a pain so when the banquette arrives it will be one of the extra chair cushions. It is just annoying since I have spent so much money with Ballard Designs while redecorating my home February 16, 2014
Ties ripped after 2 days...disappointed and annoyed I have owned the black gingham check covers for years and loved them. I decided to update and recently ordered 4 of the linen spa covers. The color is beautiful. However, I am SO disappointed because the ties on 3 of them have ripped off. I had the black gingham ones for YEARS with no issue...these ties ripped in about 2 days. By then I had already tossed the receipt and can't return them so I have had to hand sew them back on. I love the color but am disappointed in the quality of the seams/sewing on these. January 9, 2014
Very pretty covers I purchased two Essential Cushion Covers and a small Essentials cushion to use on my vanity chair. I wanted a spare to use whenever the other cover was being cleaned. The material is a very nice quality, as is the workmanship, overall. The reason I only gave it 4 stars is because one of the ties came off after 3 weeks use. I will use the extra cover until I can get the tie on the other one fixed. I wish the checked pattern was also available in more colors—like a light blue or even aqua. I would definitely buy it. ;-) August 11, 2013
Good value The cushions fit perfectly -- the measurements, the description and the colors are fully accurate. May 8, 2013
These look great in my kitchen I ordered a size too small, but the cushions still look great with the bar stools I also ordered from Ballard. I think they are a bargain for the price. March 14, 2013
Makes a statement These black/tan checked cushion covers look great and add panache to my black kitchen bar stools. Love them, and have already gotten great compliments! February 12, 2013
great looking, wear well The covers were ordered in conjunction with bar stools. The cushions and covers fully live up to expectations, look very good, and are wearing well February 2, 2013
The fit is perfect and product is well finished. Ballard always delivers timely and the product is true to specifications and catalog description. I had previously purchased custom made seat cushions for nook dining chairs, and the new covers fit perfectly! The color is exactly what I wanted to compliment new family room sofas. The material is sturdy, and although the Spa color is a light color --the material wipes clean easily. Thank you Ballard Designs. Cynthia G L (San Diego CA) October 15, 2012
Well made The cushion covers are a beautifully constructed product-good workmanship. This is the second time I bought them however in a different color. August 20, 2012
Versatile and practical I was very pleased with the service, quick delivery, and quality of this product. The fabric quality is great and seems like it will be durable. April 19, 2012
Well priced facelift. I am pleased with the quality of these covers, the cording gives them some substance and the tiebacks seem sturdy. Great way to change out the "season" in the kitchen without a lot of expense. Coordinates nicely with the solid color velvet covers on my parsons chairs (also from Ballard) at each end of the table. If the tiebacks stand the test of time, I'll be ordering these in more colors. November 28, 2011
Great way to change your look.. I just wanted a new look to the dining room, so I ordered the sage green .. I ordered medium.. Just be sure you measure the size well before ordering. medium is a fairly large seat cushion. They fit beautifully on the cushions I already had from Ballard a few years ago. Nice that they zip off for cleaning and storing... I would order again.. July 20, 2011
Color and size as described in Catalog Cushion cover wear very well. The recent purchase was to replace an existing cover which was stained. July 5, 2011
Love these covers !!! I love these covers. The fit is great and the fact you can remove and wash them is what I've always wanted. They have been washed once and the fit is still the same - great !!! April 16, 2011
Lovely cushion covers These cushion covers are beautiful. I ordered six and one of them had a little defect in the fabric (just a little knot) so I returned it and I promptly received a new one. Great service! April 8, 2011
Looks sturdy, good value for money I wanted a good, sturdy, easily cleanable, yet attractive rug for my foyer. This rug fits the bill. March 22, 2011
perfect cushions These are nicely tailored and the fabric is a very good quality. I would buy again. March 16, 2011
stylish and well-made These cushion covers dress up any chair. I used a pillow form (not the form sold for the cushion) and it looked great! March 16, 2011
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Product:FC140-Ballard Essential Cushion Covers
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