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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Essential Round Stool Cushion Cover & Insert 4.4 5 14 14
Bar stool cushion The cushion was exactly as pictured but the color was not what I expected. This is no fault of Ballard but without seeing the actual cushion cover, it was hard to really tell the true color. The size was too small but apparently ran true to the 13 inches. The ties were long and probably this cushion was intended for a bar stool rather than a vanity chair. September 6, 2011
Quality cushions I waited a long time for round cushions for my kitchen stools - and I am not disappointed. Good quality and comfortable. I love the fabric. I got the black checked and it is paired with an off white rather than a stark white and they look fabulous. Very happy with them. July 15, 2011
This product is terrific These cushions worked perfectly for me. I had been looking for cushions to fit my small 12" kitchen stools for quite a while and these fit perfectly! The large selection of patterns and fabrics will let me to change them out whenever I like! February 28, 2012
A great product These chair cushions are exactly what I have been looking for. They each have four ties to keep them securely in place. The quality is high, and the color is beautiful. They are also very comfortable to sit on. Thanks Ballard! March 1, 2012
Good quality covers. Happy! I was pleased with how easy it was to place the inserts into the covers. The color is just what I expected when I ordered from the catalog. Thanks, Tracy February 24, 2012
Fits nicely Fits the two different size stools well. Comfortable, so much so that the cats love to lay on the top of the stool. December 24, 2011
Great product. Great color. I spent a couple years looking for round covers with ties for 8 of my antique dining chairs. Finding your product was a thrill. My home is much more cozy with their addition. September 15, 2011
quilted cushion not quilted I bought the off white cushions, size 13 inches. The color and quality is good, but they are not quilted as in the picture. They don't have the depth and texture as pictured. They are stitched across the fabric, but that it is. I would call that a decorative stitch, not quilted. Anyway, I will not return as I need them right now and don't want to pay the postage. All in all they are good. I would suggest they sell the ones in the picture, or change the picture to the ones they are actually selling. February 8, 2013
Love these stool cushions! I had searched high and low for stool cushions for my kitchen. I thought I was going to have to custom order since I couldn't find any round cushions that I liked. I was so happy when I cam across these round stool cushion covers and inserts from Ballard! They are perfect and exactly what I wanted! The inserts provide plenty of cushion so they're comfortable to sit on for long periods of time, and the four ties ensure that they stay in place. I also love that Ballard has so many fabric choices! I bought the small check in chocolate and it matches my kitchen decor perfectly! Definitely a great value for the price! July 13, 2012
comfort pads my stools are wooden and were getting hard, so it was buy pads or buy new padded stools! These are great round stool cushions....comfortable and good looking. Nothing fancy, just what I needed! March 19, 2012
Product:FC280-Ballard Essential Round Stool Cushion Cover & Insert