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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Essentials Panel 4.5 5 106 106
Twill curtains are great looking and great price! I bought 20 of the 108" white panels for the master and my daughters bedroom. Gorgeous! Good quality with a liner ( not blackout). Shipping was quick, returns are easy and great customer service- if needed. I recommend these!! February 16, 2012
Great quality This is my second time ordering window treatments and I knew I wanted these particular ones. The quality of the fabric is great and they are lined on the back, blocking out light coming in. February 2, 2012
Beautiful, high quality fabric. Very well made. Curtains arrived quickly, and they are beautiful and very well made. January 23, 2012
Color and quality better than expected These are everything I wanted and more, quality is excellent and the colors were just right. I hung them high on a double rod as a shower curtain. Combined with a liner, they were a great foundation to the bathroom makeover. November 12, 2011
Very satisified with the service and product. I requested and received a swatch of the fabric before I made the purchase. This was extremely helpful in making my final decision to purchase. The drapes matched the swatch perfectly. The salesperson was very helpful and I appreciated the email updates which provided a status of my order. My windows are beautiful with the new drapes. July 5, 2011
Well made product These panels are wonderful! Fully lined and go in any room. Great quality, especially for the price! October 20, 2011
Good quality and price. The color and quality matched the pictures from the catelog well. It arrived quickly and matched the carpet I bought from Ballard's to go with it. Very happy with my purchase and would recommend it to others. August 18, 2011
Beautiful, good value The draperies were just what I wanted and expected (I asked for a fabric sample first). They hang well and look beautiful in my bedroom. June 5, 2011
Love the look! I bought these for our lake house and can't wait to hang them. I've also bought other panels from Ballard's and love them all! June 7, 2011
So well made! We love them! I hung them as stationary panels, mounted each on a 2 3/4" flat (17 inch long) rod. They look great. June 19, 2011
Exactly the look I wanted. Excellent fabric, great value. Love Ballard Designs, I've never been disappointed. The product always looks as good as the photos. May 30, 2011
This is a quality product. these curtains look beautiful - easy to hang. Quality fabric. April 10, 2011
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