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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Essentials Panel 4.5 5 118 118
The search is over!! After 3 other purchases, I finally found the right panels for my living room. I bought these in the Twill Bark and they match perfectly with the embroidered sheers I already had. They are well made, not heavy and would work in a formal or casual decor. The length is perfect on all 6 panels. I gather them loosely with simple tie backs and they look like custom made curtains. I'd like to note that the Bark color is really much nicer than it appears in the color choices on this page. August 2, 2011
More Like Canvas Than Linen... I purchased the Ballard Essentials Linen panels in Spa to coordinate with the Jardin Toile duvet I purchased (and love). I found the panels to be very heavy and tightly woven, more like a heavy canvas than what I think of as linen. Additionally, the "spa" color is more grey/green than the bedding which is also "spa". In fact, I would compare the more closely with the Suzanne Kasler "mineral" color (which I have previously purchased on a bench cushion). I am keeping them because I don't want to pay to return them, but if I lived near a Ballard store I would likely return them. Hoping once they are ironed and hung they will soften up. May 22, 2015
Great quality for the price I bought the butter twill, 108" panels. They are quite well-made and hang nicely. They add a finished look to three huge, side-by-side windows in my living room. I have bought many things from Ballards and this is the best quality product by far. May 8, 2015
This product was the one The curtains and the color were exactly as illustrated and defined. So happy with my purchase and the customer rep assured me that the hue I was looking for was in these beautiful linen and lined drapes; I needed a bluish gray and they were perfect. Thank you Ballard Designs! February 21, 2015
  • 2015-07-26T08:06:12.871-05:00
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