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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.1 out of 5 by 166 reviewers.
Rated 3 out of 5 by It works I had purchased this cushion with the intent of using it on my daughter's desk chair, but it did not fit that chair properly. This was not Ballards fault, but I did think it would work based on measurements. I ended up using it on my son's desk chair instead because it fit better, so I didn't have to return it. I had chosen a neutral color, so it works in both rooms. As far as quality goes, if is fine. There is nothing about it that wowed me--it is just a cushion. I can't speak to the longevity of how it will wear because we have only had it for a few weeks. I do like that I can remove the cover for washing and purchase a different cover if I want to change it. I do wish there were more color options available. The foam density seems adequate. Would I purchase these cushions for dining chairs etc.? I am not sure that I would, but it works for a kid's desk chair. February 22, 2014
Rated 5 out of 5 by Love this quality product! When I purchased a new black dining set, I decided on these great cushions instead of having custom cushions made. The medium size fit my chairs and I used two of the large sized cushions on the bench. Love the look and the black/beige check match my kitchen decor perfectly! February 14, 2014
Rated 5 out of 5 by Very good quality product I was pleasantly surprised at the great quality of these cushions. The fabric was very nice and the workmanship top-notch with a sturdy zipper and even piping. The foam inserts were generous in size, not skimpy like some I looked at. February 13, 2014
Rated 1 out of 5 by Comfortable and Stylish Seat Cushion Covers The seat cushions are very comfortable and well made. A very nice selection if colors which help make our dining room chairs comfortable and highlight the wood chairs. Very satisfied. February 9, 2014
Rated 5 out of 5 by Perfect for the chairs These are the perfect size for the Louie chairs we purchased. They are comfortable and last a long time. I still have the first two I purchased years ago. January 23, 2014
Rated 4 out of 5 by This cushion will last a long while; it is firm and well-made. These cushions have several features I particularly like: First, they are well-made of sturdy fabric. Secondly, it is firm, not so soft that you feel like you have been "let down". Thirdly, the fact that the cover zips off and can be laundered is a necessary bonus for chairs that are being used at a table most of the time. January 22, 2014
Rated 3 out of 5 by They are working okay on my chairs Had to repair one zipper before inserting cushion. Fabric seems sturdy, will see had they hold up in six months. January 11, 2014
Rated 5 out of 5 by Very pleased. Cushions are very comfortable and covers are sturdy. January 9, 2014
Rated 4 out of 5 by Would purchase again I purchased the petite Essential Cushions for some antique French chairs with rush seats, and they were too small. I returned them in exchange for the small size which is a better fit. The quality of the twill is excellent but only had then for about a month so don't know how they will hold up in the laundry and long term. I am very satisfied with them now and in the future, I will probably order another set in another fabric. December 15, 2013
Rated 5 out of 5 by Worth the price! This cushion fits perfectly on a standard rush-seated bar or counter stool. You cannot find this size anywhere else, according to my searches. It is extremely well made. December 12, 2013
Rated 5 out of 5 by Great color These fit very well. Perfect for turning old dining chairs into new chairs. December 3, 2013
Rated 3 out of 5 by Sizing and overall quality of cushions I purchased four of the same cushions. I gave a three star rating because at least one tie from each cushion tore off once the cushions were actually used. This occurred immediately upon use. Even after loosening the ties to accommodate more movement, the ripping apart still occurred. I did not bother returning for replacements because I'd already returned them once, due to sizing issues. I continue to use them WITHOUT the ties. November 23, 2013
Rated 5 out of 5 by Great cushion! I have been looking for chair cushions to fit my dining room chairs for years. These are perfect, the cushions are firm; the foam insert is very dense. The cushion cover fabric is tightly woven and fits the cushions snugly. I would definitely order again and recommend them highly. November 7, 2013
Rated 5 out of 5 by Good choice for chair pad set Ballard's cushions seem to be better quality than many out there, and the check pattern is so versatile. Particularly like the idea that the insert can be removed to wash the cover. The cream in the black/cream check is really darker than what I thought it to be from the picture. November 3, 2013
Rated 4 out of 5 by Good Solid Cushion The 8 cushions that I ordered seem to be solid and well made although one of the ties has pulled free from one of the cushions. This is easy to repair so I would still recommend this product. November 3, 2013
Rated 4 out of 5 by Product is good. The size is perfect and the colors are nice for our home. The product would be enhanced if the material was "scotch guarded" or similarly treated to ward off stains. Also, the foam loses its firmness pretty quickly. October 13, 2013
Rated 5 out of 5 by Great color, fit chair perfectly, durable washable fabric. These cushions are made of durable fabric, which is essential for our kitchen chairs. October 13, 2013
Rated 5 out of 5 by These cushions are just right The cushions arrived well protected in sturdy boxes. The quality is great - I wouldn't hesitate to recommend. Would reorder again. I continue to be impressed with the quality level from Ballard at fair prices. October 11, 2013
Rated 4 out of 5 by perfect fit for small cushion This is a plain cushion, not quite the color I wanted but it will work for the warmer months. I just wish there was a wider selection of prints in this cushion. October 7, 2013
Rated 5 out of 5 by Very comfy & stylish I worried they wouldn't be comfortable since the 'pad' seemed thin, but I sit at this table for hours studying and they are very comfy. Bought the black check and it goes wonderfully with my black round dinning table with four chairs. October 7, 2013
Rated 5 out of 5 by We love them!! We've had the cushions for a short time, and are totally pleased with the product. The color is as pictured and the inserts fit into the covers perfectly. We love them! And, oh yes, they are extremely comfortable too. September 30, 2013
Rated 4 out of 5 by overall okay I thought the check would be a bit smaller but it still looks good. I bought them to go with the Lemans counter stool but only wish they were a bit larger and fit the seat of the stool better. Still nice to have the cushion on the bottom and is functional. September 27, 2013
Rated 4 out of 5 by Too small!! I was told that this size seat cushion would fit the ballroom folding chair and it was too small. This was after ordering the covers as well. It was too late to return them and even though the cushion itself is comfortable, they not only look peculiar they are uncomfortable to sit on since it does not cover the wood completely. September 26, 2013
Rated 1 out of 5 by pillow inserts were different colors which showed through the "bright white" cotton covers The order was 4 petite poly foam inserts and 4 "bright white" cotton covers. First, I was sent 3 inserts with a strong yellow color foam and 1 insert that was white poly foam. The "bright white" cushion covers could not hide the difference in the color underneath. Then, I was sent replacement poly foam cushions--all yellow. Although they are now consistent the yellow poly foam is evident underneath the cover. The covers are not opaque enough to hide the color of the poly foam. September 5, 2013
Rated 5 out of 5 by These large cushions are perfect for my cane bottom chairs. My cane bottom chairs had previously had a custom made cushions which were no longer suitable. Ballard design was the only merchant that even provided a cushion with desired dimensions. The bonus twill fabric which may be machine washed were a perfect option for daily use. August 31, 2013
Rated 5 out of 5 by Nice quality These chair pads are well made and comfortable to sit on. The gray check is more of a blue gray than it appeared on my computer. June 6, 2013
Rated 5 out of 5 by Perfect fit - just like I had hoped I ordered 6 medium seat cushions with ties in the black/cream pattern and they are beautiful. As always, I love the Ballard quality. June 4, 2013
Rated 1 out of 5 by Assembly required The cushions were foam inserts that had to be put into the cloth covers. Not easy. They also did not fit my Windsor chairs well as the foam was stiff. The color was not as pictured, so I returned them the same day. The whole process took me over an hour assembling then disassembling. June 1, 2013
Rated 5 out of 5 by Great cushion for my bar stools. These are just the right size and look great; covers are easily removed for washing. Just don't leave in dryer too long as they are cotton(or at least I have the cotton ones) and will shrink some. June 1, 2013
Rated 3 out of 5 by Nice sizing choices I love the fact that I can finally buy chair cushions that actually fit some of our chairs. I have the Small cushions for our kitchen chairs and the Petite for our older dining room chairs. I only rate it three stars because of the quality of the cushion inserts. May 30, 2013
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Product:FC141-Ballard Essential Cushions

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