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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

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If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Essentials Cushion - Petite 4.1 5 142 142
Very comfortable and good quality. The foam insert is very comfortable and seems firm enough that it will hold its shape. The fabric is heavy and the stitching and zippers seem to be of good quality. The black and cream check matches my decor beautifully! May 12, 2014
Mostly pleased The Ballard Essentials Cushion fits the bill when it comes to the fabric and color, however, I really wish it had a thicker foam center. It is just a bit too thin. April 27, 2014
Cushions are a perfect fit I like the cushions & am happy with the color. They fit very well & complete my DR April 17, 2014
Good covers These are put together well, although one of the ties came off in the first week of use. I repaired it easily and have not yet had the issue with the other cushions. The cushions are just the right size for my stools and they have added a softer and warmer look to the wood stools. For the fabric I selected (Cotton Twill) I had to deal with wrinkles before putting the covers on the cushions provided with them. All in all I do like them and feel they are a good value for the price. April 4, 2014
The cushions are quite nice until you come to the ties. So far, after one month, I have had to re-sew at least 6 or 7 of those ties with dentil floss. And I know there are two still needing to be done. Ballard design is top dollar. Something I am happy to pay for a good product. You would think they would come up with a better way to attach those ties. I am a bit disappointed, but this is one of those things that is easier to fix myself than to return April 4, 2014
Useful product fitting the stools perfectly. The cushions and covers are the quality I expected from Ballards and they fit the seats of the stools perfectly. While I selected the covers based on the description indicating they were "quilted," upon close examination, I believe the correct term is "embossed" since there is no extra piece of fabric to which the first piece is "quilted." Still, the fabric is attractive and the cushions will serve my purpose. March 16, 2014
It works I had purchased this cushion with the intent of using it on my daughter's desk chair, but it did not fit that chair properly. This was not Ballards fault, but I did think it would work based on measurements. I ended up using it on my son's desk chair instead because it fit better, so I didn't have to return it. I had chosen a neutral color, so it works in both rooms. As far as quality goes, if is fine. There is nothing about it that wowed me--it is just a cushion. I can't speak to the longevity of how it will wear because we have only had it for a few weeks. I do like that I can remove the cover for washing and purchase a different cover if I want to change it. I do wish there were more color options available. The foam density seems adequate. Would I purchase these cushions for dining chairs etc.? I am not sure that I would, but it works for a kid's desk chair. February 22, 2014
Love this quality product! When I purchased a new black dining set, I decided on these great cushions instead of having custom cushions made. The medium size fit my chairs and I used two of the large sized cushions on the bench. Love the look and the black/beige check match my kitchen decor perfectly! February 14, 2014
Very good quality product I was pleasantly surprised at the great quality of these cushions. The fabric was very nice and the workmanship top-notch with a sturdy zipper and even piping. The foam inserts were generous in size, not skimpy like some I looked at. February 13, 2014
Comfortable and Stylish Seat Cushion Covers The seat cushions are very comfortable and well made. A very nice selection if colors which help make our dining room chairs comfortable and highlight the wood chairs. Very satisfied. February 9, 2014
Perfect for the chairs These are the perfect size for the Louie chairs we purchased. They are comfortable and last a long time. I still have the first two I purchased years ago. January 23, 2014
This cushion will last a long while; it is firm and well-made. These cushions have several features I particularly like: First, they are well-made of sturdy fabric. Secondly, it is firm, not so soft that you feel like you have been "let down". Thirdly, the fact that the cover zips off and can be laundered is a necessary bonus for chairs that are being used at a table most of the time. January 22, 2014
They are working okay on my chairs Had to repair one zipper before inserting cushion. Fabric seems sturdy, will see had they hold up in six months. January 11, 2014
Very pleased. Cushions are very comfortable and covers are sturdy. January 9, 2014
Would purchase again I purchased the petite Essential Cushions for some antique French chairs with rush seats, and they were too small. I returned them in exchange for the small size which is a better fit. The quality of the twill is excellent but only had then for about a month so don't know how they will hold up in the laundry and long term. I am very satisfied with them now and in the future, I will probably order another set in another fabric. December 15, 2013
Worth the price! This cushion fits perfectly on a standard rush-seated bar or counter stool. You cannot find this size anywhere else, according to my searches. It is extremely well made. December 12, 2013
Great color These fit very well. Perfect for turning old dining chairs into new chairs. December 3, 2013
Sizing and overall quality of cushions I purchased four of the same cushions. I gave a three star rating because at least one tie from each cushion tore off once the cushions were actually used. This occurred immediately upon use. Even after loosening the ties to accommodate more movement, the ripping apart still occurred. I did not bother returning for replacements because I'd already returned them once, due to sizing issues. I continue to use them WITHOUT the ties. November 23, 2013
Great cushion! I have been looking for chair cushions to fit my dining room chairs for years. These are perfect, the cushions are firm; the foam insert is very dense. The cushion cover fabric is tightly woven and fits the cushions snugly. I would definitely order again and recommend them highly. November 7, 2013
Good choice for chair pad set Ballard's cushions seem to be better quality than many out there, and the check pattern is so versatile. Particularly like the idea that the insert can be removed to wash the cover. The cream in the black/cream check is really darker than what I thought it to be from the picture. November 3, 2013
Good Solid Cushion The 8 cushions that I ordered seem to be solid and well made although one of the ties has pulled free from one of the cushions. This is easy to repair so I would still recommend this product. November 3, 2013
Product is good. The size is perfect and the colors are nice for our home. The product would be enhanced if the material was "scotch guarded" or similarly treated to ward off stains. Also, the foam loses its firmness pretty quickly. October 13, 2013
Great color, fit chair perfectly, durable washable fabric. These cushions are made of durable fabric, which is essential for our kitchen chairs. October 13, 2013
These cushions are just right The cushions arrived well protected in sturdy boxes. The quality is great - I wouldn't hesitate to recommend. Would reorder again. I continue to be impressed with the quality level from Ballard at fair prices. October 11, 2013
perfect fit for small cushion This is a plain cushion, not quite the color I wanted but it will work for the warmer months. I just wish there was a wider selection of prints in this cushion. October 7, 2013
Very comfy & stylish I worried they wouldn't be comfortable since the 'pad' seemed thin, but I sit at this table for hours studying and they are very comfy. Bought the black check and it goes wonderfully with my black round dinning table with four chairs. October 7, 2013
We love them!! We've had the cushions for a short time, and are totally pleased with the product. The color is as pictured and the inserts fit into the covers perfectly. We love them! And, oh yes, they are extremely comfortable too. September 30, 2013
overall okay I thought the check would be a bit smaller but it still looks good. I bought them to go with the Lemans counter stool but only wish they were a bit larger and fit the seat of the stool better. Still nice to have the cushion on the bottom and is functional. September 27, 2013
Too small!! I was told that this size seat cushion would fit the ballroom folding chair and it was too small. This was after ordering the covers as well. It was too late to return them and even though the cushion itself is comfortable, they not only look peculiar they are uncomfortable to sit on since it does not cover the wood completely. September 26, 2013
pillow inserts were different colors which showed through the "bright white" cotton covers The order was 4 petite poly foam inserts and 4 "bright white" cotton covers. First, I was sent 3 inserts with a strong yellow color foam and 1 insert that was white poly foam. The "bright white" cushion covers could not hide the difference in the color underneath. Then, I was sent replacement poly foam cushions--all yellow. Although they are now consistent the yellow poly foam is evident underneath the cover. The covers are not opaque enough to hide the color of the poly foam. September 5, 2013
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