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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Essentials Cushion - Petite 4.1 5 142 142
Wonderful product This is a wonderful, firm cushion. I bought this cushion for a kitchen chair to give it just a slight lift for my toddler, who has outgrown his booster seat. It's perfect. He can now eat at the table like the "big boys." I love that the cover is removable for washing and it also easily wipes clean with a wet cloth. My only complaint was a slight chemical odor that did not go away after the first wash. However after about a month it has faded away, so just give it time. August 13, 2014
love the color-stitching not so much thrilled with the fabric , deign and fit but so disappointed that the first time we tied them on to the chair 2 of the ties pulled away from the cushion cover- poor stitching it looks like- otherwise they are perfect- just have your needle and thread ready to fix May 25, 2014
Looked cheap Not as expected and returned them. Looked cheap, not the quality that Ballard Design has. May 21, 2014
Not as advertised The web site and catalog show the petite cushion size to be 1 1/2" high x 14" wide x 14 1/2" long. When I received my cushion and cover (they are shipped in separate packages, and you have to assemble them), I found that both were smaller than advertised. The label on the cushion stated its dimensions were 1" high x 13" wide x 13" long. The label on the fabric cushion cover stated it was 14" wide x 14" long. The cushion was too small for my chair. Additionally, because the cover is larger than the cushion, it was too loose---not a tight fit as shown in the photos on the web and in the catalog. The overall quality of this item was poor, and it did not fit my chair, so I returned it. May 16, 2014
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Product:FC141-Ballard Essential Cushions