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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Essentials Cushion Cover Only - Petite 4.3 5 23 23
Looks nice but zippers don't hold up to washing I love what these off white quilted cushion covers look like in my kitchen, but I have to say that I'm disappointed. The label says these can go in the washer and dryer (tumble dry low). I don't dry them and the zippers still break. I did finally call the other day and three replacement covers are being sent out. I washed another one the next day and the zipper was broken. Very disappointing. September 15, 2014
Cushy & Comfy Fabric is of great quality. Stitching is well done. I selected the linen & cotton blend spa color. It is a nice grey green/blue color that is more green than blue. My previous chair pads have lasted a very long time & were made of twill but I donated my table & chairs so the pads were included. They wash in my front load washing machine nicely. I do line dry them then pop in the dryer on steam cycle for 15 min with medium heat setting (all pre programmed on my dryer) to soften them. Love Ballard Design products for their great quality. September 6, 2014
Do Not Wash Anyone giving these covers higher than 1 star, has not washed them yet. I ordered ivory covers, and because I received several of them stained out of the package, Ballard kindly replaced them. However, when I tried washing the stained ones anyway (according to package instructions and air drying), they shrunk. I have tried washing the others after they have gotten some stains on them, and again, they shrunk. I can't even fit them on the cushions now. Total junk! May 7, 2014
Sturdy cushion covers Covers are made of sturdy cotton which should be washable. The sage check looks bright and cheerful for spring and summer. They seem well made and I expect them to last a few years. You have to fit the cover to the cushion and it does fit tightly, but the result is a smooth, clean fit. I found one of the covers had a "snag" or flaw in the fabric which looked bad and would eventually fail with the stress during use. However, I called Ballard and was surprised and pleased when they offered to send out one replacement cover. No charge and no need to return the defective cover itself. April 4, 2014
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Product:FC140-Ballard Essential Cushion Covers
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