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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Counter Top Paper Towel Holder 4.6 5 64 64
Fashion statement for the kitchen I bought this paper towel holder to go next to the sink. It's sturdy and well made. I also have the matching one that i mounts under the cabinet, which is just as nice. This holder is one of those little things that make a big statement. I recommend it. April 4, 2013
Great product! I loved this paper towel holder. It is solid and classic. The color is perfect. March 29, 2013
looks expensive Very happy with my purchase - the rustic look of this towel holder looks fantastic and, like others have already stated, it is heavy enough to be used one handed. It looks like real rusted iron which should compliment just about any decor. February 27, 2013
Product well made Great addition to our kitchen. Holder is heavy enough to stay put when pulling the paper towels. Very easy to change the roll too. February 3, 2013
LOVE IT,PERFECT It's perfect for my kitchen, it's solid, and I choose the pear shape in black. I needed a paper towel holder but did not want something mediocre looking. This towel holder adds beauty to my kitchen and it's practical too! Love it! Cam January 10, 2013
Very beautiful! I never thought I could "gush" about a paper towel holder; but, this one is perfect! It is a nice size that doesn't take up your whole counter and it is actually very stylish. The function of the on/off of the roll of towels is very easy. It is heavy enough to tear a piece of towel off with one hand. The price-very good AND you get the excellent Ballard quality! I looked for quite a while to find one of these to fit in my "french country" kitchen and this was #i'll say it again# is perfect. November 26, 2012
LOVE LOVE I love the paper towel holder, very heavy and stable. The top was broken when I received it but they shipped my a new one... It's very stylish. November 30, 2012
Looks great and is functional Love the product however I did not get one of the ones that I ordered. Returning them was too much of a hassle and so I have two the same instead of two different styles. October 1, 2012
Nice Weight Beautiful detail. Heavy enough to not move when you take a paper towel off. Love it. Great value as well! October 4, 2012
Looks/Works great Very happy with the coloring and rustic look of the holder. It's also heavy enough that it does not move or feel wobbly when tearing off papers. Just don't pick it up by the removable top. August 24, 2012
Heavy and attractive I have been looking for year s to replace a similar one that my husband broke. Very happy I found this one! July 15, 2012
easy to use and beautiful to look at! I had a mounted paper towel holder from Ballards before remodeling my kitchen. We loved its looks and high quality so we knew we would be ordering another one standing this time. Great product, great quality as usual June 23, 2012
Nice weight, easy to use, stays in place when getting paper towels Looks great in my Tuscan style kitchen. Love, Love, Love it! July 18, 2012
Solid rustic with elegant aire Was just what I was looking for. It is heavy does the job and best part is the choice of top deco options! June 30, 2012
Beautiful and easy too. I really love this paper towel holder. It is obviously quite good looking, but the greatest thing was I didn't have to do any assembly. The pear on top simply lifts off to install another roll. I have fought with towel holders at my daughter and daughter-in-law's home and this one is blissfully easy! And stunning to boot! It's also heavy/sturdy enough to provide stability. April 27, 2012
Great product. Just what I expected. Great product. Just what I expected. It was shipped very quickly. Sturdy and well made. June 30, 2012
Beautiful addition to my kitchen Not only is this product functional and well-made, it lends a beautiful ambience to my kitchen. I highly recommend this product and am very happy with my purchase. May 29, 2012
Functional & Stylish I was looking for something a little different, and I purchased the holder with the fleur-de-lis top in rust. It's substantial, good quality, and the top comes off to replace the towel rolls. It's very functional and stylish! March 2, 2012
Love it! I got the rust with the spiral ball top, which is perfect for my kitchen in style, size and color. I was surprised at how hard it was to find a replacement for my old green marble one. I wanted to LOVE whatever I got, since I see it so many times a day. This was made for me and my kitchen! February 5, 2012
pretty and useful This attractive paper towel holder is a good weight to stay put while dispensing the towel February 4, 2012
Great Holders I have had a hard time finding the right accessories for my new home. But I had no problem finding them here and I have been pleased with the service and the quality of products that I have purchased. I would let others know about what you have to offer October 19, 2011
great features. easy to use. I am completely satisfied with the counter top paper towel holder I recently purchased through you. The dispenser is not only very attractive, but it is weighted sufficieintly so that paper towel can be easily ripped off with one hand without having the unit as a whole tip over. I also enjoy the fact that replacing the towel rolls is quick and easy. Would recommend this product to my friends and relatives. March 16, 2011
Great Look! I just bought my second white w/spiral ball; 1 for kitchen & 1 for bathroom. So handy in kitchen & much more sanitary in bathroom than towels. I got lots of compliments on first one so bought a second. Great style & sturdy. Definitely a winner in my book! August 19, 2011
Disappointed Footprint large, bulky looking as well. and texture rough. November 22, 2011
Loved the wrought iron twist! I really like the look of this paper towel holder. However, I do wish that it was easier to carry around from cleaning location to location. The lovely wrought iron twist top does not secure and cannot act as a handle with which to carry the weighty towel holder. It would have been nice if it had been designed with a catch or insert spoke so that it could have acted as a handle! March 16, 2011
Nice, heavy paper towel holder This is a very attractive accent in the kitchen. However this is very heavy - our top finial did break off as the weld did not hold after a week in the kitchen. I think this happened the first time the towels were changed. This is now held together with super glue with no problems. March 21, 2011
Quality and style at a great price! This paper towel holder is not only a beautiful object to behold, but it is quite substantial and is not easy to knock over. I love the rod iron look and complements the other rod iron elements in my kitchen. Great value at a great price! March 16, 2011
Paper Towels have never had it so good! This paper towel holder is an exquisite kitchen accessory. It is quite substantial and represents expert craftsmanship. It is an AMAZING value for the price! March 16, 2011
Very pleased with purchase. Its heavier than expected and so very easy to change the paper towel on!! Highly recommend it to others. March 16, 2011
Paper Towel Holder I would recommend this product to friends & family. I am very happy with the way it looks. March 16, 2011
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