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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 87 reviewers.
Rated 5 out of 5 by Fashion statement for the kitchen I bought this paper towel holder to go next to the sink. It's sturdy and well made. I also have the matching one that i mounts under the cabinet, which is just as nice. This holder is one of those little things that make a big statement. I recommend it. April 4, 2013
Rated 5 out of 5 by Great product! I loved this paper towel holder. It is solid and classic. The color is perfect. March 29, 2013
Rated 5 out of 5 by Gorgeous! I was so pleased when my towel holder arrived. It is heavy and very substantial, and wont tip over when pulling off a towel.... besides it is just beautiful too. I ordered the "spear" which reminded me of fleur-de-lis and the rust look is exactly the "oil rubbed bronze" look I was hoping for. You wont be disappointed. Easy to change the towel when empty, for the spear lifts right off. This should last a lifetime! March 28, 2013
Rated 5 out of 5 by looks expensive Very happy with my purchase - the rustic look of this towel holder looks fantastic and, like others have already stated, it is heavy enough to be used one handed. It looks like real rusted iron which should compliment just about any decor. February 27, 2013
Rated 4 out of 5 by Almost perfect I love the towel holder but my husband and I buy the super large Bounty paper towels and they do not fit with the side holder thingee (scientific term). We just unscrewed it and all was well. I do notice that the rubber feet leave marks on the counter but they are easily wiped away. February 8, 2013
Rated 5 out of 5 by Product well made Great addition to our kitchen. Holder is heavy enough to stay put when pulling the paper towels. Very easy to change the roll too. February 3, 2013
Rated 5 out of 5 by LOVE IT,PERFECT It's perfect for my kitchen, it's solid, and I choose the pear shape in black. I needed a paper towel holder but did not want something mediocre looking. This towel holder adds beauty to my kitchen and it's practical too! Love it! Cam January 10, 2013
Rated 4 out of 5 by LOVE LOVE I love the paper towel holder, very heavy and stable. The top was broken when I received it but they shipped my a new one... It's very stylish. November 30, 2012
Rated 5 out of 5 by Very beautiful! I never thought I could "gush" about a paper towel holder; but, this one is perfect! It is a nice size that doesn't take up your whole counter and it is actually very stylish. The function of the on/off of the roll of towels is very easy. It is heavy enough to tear a piece of towel off with one hand. The price-very good AND you get the excellent Ballard quality! I looked for quite a while to find one of these to fit in my "french country" kitchen and this was #i'll say it again# is perfect. November 26, 2012
Rated 5 out of 5 by Nice Weight Beautiful detail. Heavy enough to not move when you take a paper towel off. Love it. Great value as well! October 4, 2012
Rated 5 out of 5 by Looks great and is functional Love the product however I did not get one of the ones that I ordered. Returning them was too much of a hassle and so I have two the same instead of two different styles. October 1, 2012
Rated 5 out of 5 by Looks/Works great Very happy with the coloring and rustic look of the holder. It's also heavy enough that it does not move or feel wobbly when tearing off papers. Just don't pick it up by the removable top. August 24, 2012
Rated 5 out of 5 by Nice weight, easy to use, stays in place when getting paper towels Looks great in my Tuscan style kitchen. Love, Love, Love it! July 18, 2012
Rated 5 out of 5 by Heavy and attractive I have been looking for year s to replace a similar one that my husband broke. Very happy I found this one! July 15, 2012
Rated 5 out of 5 by Solid rustic with elegant aire Was just what I was looking for. It is heavy does the job and best part is the choice of top deco options! June 30, 2012
Rated 5 out of 5 by Great product. Just what I expected. Great product. Just what I expected. It was shipped very quickly. Sturdy and well made. June 30, 2012
Rated 5 out of 5 by easy to use and beautiful to look at! I had a mounted paper towel holder from Ballards before remodeling my kitchen. We loved its looks and high quality so we knew we would be ordering another one standing this time. Great product, great quality as usual June 23, 2012
Rated 5 out of 5 by Beautiful addition to my kitchen Not only is this product functional and well-made, it lends a beautiful ambience to my kitchen. I highly recommend this product and am very happy with my purchase. May 29, 2012
Rated 3 out of 5 by Be careful with with top My husband dropped the pear finial on the counter...only about a 6 inch drop and it split into three pieces. I will order another since I like it so much and it is a good price but I don't think metal should come apart like that. May 26, 2012
Rated 5 out of 5 by Beautiful and easy too. I really love this paper towel holder. It is obviously quite good looking, but the greatest thing was I didn't have to do any assembly. The pear on top simply lifts off to install another roll. I have fought with towel holders at my daughter and daughter-in-law's home and this one is blissfully easy! And stunning to boot! It's also heavy/sturdy enough to provide stability. April 27, 2012
Rated 5 out of 5 by Functional & Stylish I was looking for something a little different, and I purchased the holder with the fleur-de-lis top in rust. It's substantial, good quality, and the top comes off to replace the towel rolls. It's very functional and stylish! March 2, 2012
Rated 5 out of 5 by Love it! I got the rust with the spiral ball top, which is perfect for my kitchen in style, size and color. I was surprised at how hard it was to find a replacement for my old green marble one. I wanted to LOVE whatever I got, since I see it so many times a day. This was made for me and my kitchen! February 5, 2012
Rated 3 out of 5 by pretty and useful This attractive paper towel holder is a good weight to stay put while dispensing the towel February 4, 2012
Rated 5 out of 5 by Excellent quality ! I love the paper towel holder.....nice weight...beautiful finish. very good quality! January 26, 2012
Rated 5 out of 5 by Attractive, easy to use Attractive, heavy duty construction with a decorative top that pops off for easy installation of new towels and the option of several colors and top designs make this counter top paper towel holder a winner! January 17, 2012
Rated 5 out of 5 by Functionality with Ballard style I ordered the ballard paper towel holder for our basement bar. We just had the backsplash tiled with slate, the rust finish on the holder is a perfect compliment. I've very impressed with the heft of the holder too, quality stuff! January 17, 2012
Rated 5 out of 5 by Paper towel holder was all I'd hoped for! Ordered this paper towel holder over the phone, as the computer was acting up. Wasn't sure what the finish would look like, but the customer service representative contacted someone in the buying office and she explained in detail what I could expect. It's beautiful, good quality, just what I'd hoped for - arrived promptly (in time for Christmas) and was well packaged. The recipient of this gift was thoroughly pleased. Always a pleasure to purchase from Ballard! January 13, 2012
Rated 5 out of 5 by Terrific Product I love this paper towel holder. It looks great with my decor, it's sturdy and well made, and unlike another reviewer, I really like that you simply lift the finial up and off to change paper towel rolls versus having to stand there and unscrew the darn thing. That finial is not going to come off too easily - it weighs several ounces - and it is attached to a 2-3 inch tube which fits down into the main tube. So what's the problem? Highly recommended and well worth the money. I would buy it again. December 30, 2011
Rated 4 out of 5 by Very nice but not perfect I really like this paper towel holder. The finish is nice and the weight is okay. My only issue is with the finial, it just slips down on the center tube. My old one screwed on so when the holder was moved for wiping down the counter it was simple to pick up. With this one, if you grab it by the finial, nothing else lifts up. If you try to lift it by grabbing the paper towel roll, the finial comes off but the holder remains. Not a big deal but keeps it from 5 stars for me. December 1, 2011
Rated 2 out of 5 by Disappointed Footprint large, bulky looking as well. and texture rough. November 22, 2011
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Product:BM069-Ballard Counter Top Paper Towel Holder

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