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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Counter Top Paper Towel Holder 4.6 5 64 64
Paper towel holder was all I'd hoped for! Ordered this paper towel holder over the phone, as the computer was acting up. Wasn't sure what the finish would look like, but the customer service representative contacted someone in the buying office and she explained in detail what I could expect. It's beautiful, good quality, just what I'd hoped for - arrived promptly (in time for Christmas) and was well packaged. The recipient of this gift was thoroughly pleased. Always a pleasure to purchase from Ballard! January 13, 2012
Love this paper towel holder! LOVE LOVE !! This piece is very substantial, I really like the heft of the piece that when you pull on the roll it just stays there in place. I have received numerous compliments and asked where did I get it and love the little pear on top. It is pieces like these that just make your house a home, a real lovely piece and such a great price.Thanks so much BALLARD DESIGNS!!!! October 27, 2011
Love the flour-de-lis holder! The flour-de-lis paper towel holder looks perfect in my French decorated kitchen. :) April 12, 2014
Ballard Counter Top Paper Towel Holder During a move, packers broke off stem of the top of the pear. Loved it so much, I had to order another one. Very convenient that the top comes off to slip the towel roll over and down, and it's heavy enough that you can grab a towel and tear off without using two hands. March 22, 2014
The Best!!!!! This is the absolute best paper towel holder I've ever owned. It's incredibly sturdy and you really don't have to hold it while pulling off a towel. It's traditional yet feels "up to date". I wanted traditional but not old fashioned and this fit the bill perfectly. I got the scroll fleur in black iron and it's GORGEOUS!!! It looks like it sits flat on the counter but actually has rubber feet that lifts the base up slightly which is nice so it doesn't sit in a pool of water, which happens on the counter beside my sink sometimes ;). Note: In the picture it show extra space between the finial and top of the paper towel. With mine I don't have that. There is only about 3/4" between the bottom of the finial and the top of the paper towel. Thought I'd pass this on since this was a worry when I ordered. May 10, 2013
Attractive, easy to use Attractive, heavy duty construction with a decorative top that pops off for easy installation of new towels and the option of several colors and top designs make this counter top paper towel holder a winner! January 17, 2012
Counter Top Paper Towel Holder I love the paper towel holder! It looks great in my kitchen and it was exactly what I was looking for. It is very well constructed and I like the overall design - just lift off the top finial and replace the paper towel roll. October 20, 2011
Love it!!!! My paper towel holder fits right in with my decor. It's rustic and also it is heavy duty. It stays put. I love the pear finial at the top. The black wrought iron is dramatic in my country kitchen. Love, love, love it!. April 14, 2011
Perfect accessory for the kitchen! I wanted something whimsical for my kitchen, and this pear paper towel holder (I got the one in rust) is the PERFECT way to do it! I liked how heavy the product was. The top stays intact every time I use it. I've had people ask me where to buy it. If you're on the fence about buying this product...DO IT! You'll love it. May 14, 2013
Love my Ballard Counter Top Paper Towel Holder! The Ballard Counter Top Paper Towel Holder is a great addition to my kitchen. It looks great, keeps the towel roll secure and is easy to put a new roll on. Love it! January 20, 2014
Nice Holder It's difficult to find a nice looking paper towel holder that's heavy enough to pull off a towel without holding it. This one fits the bill. My husband's only complaint is the towel roll kind of sticks to the matte black finish when you pull one off, so the roll doesn't spin smoothly. I can live with that though! January 11, 2014
Almost perfect I love the towel holder but my husband and I buy the super large Bounty paper towels and they do not fit with the side holder thingee (scientific term). We just unscrewed it and all was well. I do notice that the rubber feet leave marks on the counter but they are easily wiped away. February 8, 2013
This product is very nice this product has a nice finish, sturdy and is very functional. It looks just like it did in the picture. January 9, 2014
Be careful with with top My husband dropped the pear finial on the counter...only about a 6 inch drop and it split into three pieces. I will order another since I like it so much and it is a good price but I don't think metal should come apart like that. May 26, 2012
Heavy duty for paper towel holder. This is the second PT holder I have purchased from BD. I love them both. It is hard to find a TP holder that will not fall over when you are in a hurry and need a PT quick. Matches my kitchen perfectly. November 11, 2013
Functionality with Ballard style I ordered the ballard paper towel holder for our basement bar. We just had the backsplash tiled with slate, the rust finish on the holder is a perfect compliment. I've very impressed with the heft of the holder too, quality stuff! January 17, 2012
Excellent quality ! I love the paper towel holder.....nice weight...beautiful finish. very good quality! January 26, 2012
broke after a few days i recently purchased two counter top paper towel holders, one for my home and the other for a gift. one has already broken. the metal post that holds the paper towels came off..i will be returning it for an exchange. they are very attractive and fit with my decor, i am hoping the one i received was just defective June 19, 2011
Beautiful and practicle I really love this paper towel holder. It is sturdy, looks great and it is so easy to replace the role of paper towels. October 17, 2011
Very nice but not perfect I really like this paper towel holder. The finish is nice and the weight is okay. My only issue is with the finial, it just slips down on the center tube. My old one screwed on so when the holder was moved for wiping down the counter it was simple to pick up. With this one, if you grab it by the finial, nothing else lifts up. If you try to lift it by grabbing the paper towel roll, the finial comes off but the holder remains. Not a big deal but keeps it from 5 stars for me. December 1, 2011
Heavy Countertop Towel Holder This papertowel holder is nice and heavy so that you can use it one-handed. It is as pictured, and I like it very much. September 26, 2011
Very attractive. Paper towel holders are not the most exciting accessory for the kitchen but the pear was perfect. It is well balanced and attractive. September 11, 2011
Very sturdy This paper towel holder is very stylish. It is also heavy enough that you can tear off towels with one hand without it tipping over. September 12, 2011
Beautiful! The finial on top easily lifts off to make changing Paper towel rolls quick and easy. This is a beautiful and elegant addition to my kitchen. June 14, 2011
Great look This paper tower holder is elegant and looks great on my granite counter. It is heavy enough that it does not fall over when you pull a paper towel. The bronze color finish is well done and easy to wipe clean. September 9, 2013
Very sturdy This is a nice paper towel holder. It does not tip over when you grab a towel. Very nice in my kitchen. September 1, 2013
Unfortunately I have had 2 break!! I absolutely adored my paper towel holders. The first one broke within a week and I had it replaced and the exact same thing happened again. The pear is too heavy for the metal post it is glued to. June 24, 2011
Looks Nice Great idea, but horrible design. I leave my paper towel holder under the counter & grab when needed, but no where to grab because top comes off.. Should have a screw top to solve the problem & still look great.. April 22, 2011
Gorgeous! I was so pleased when my towel holder arrived. It is heavy and very substantial, and wont tip over when pulling off a towel.... besides it is just beautiful too. I ordered the "spear" which reminded me of fleur-de-lis and the rust look is exactly the "oil rubbed bronze" look I was hoping for. You wont be disappointed. Easy to change the towel when empty, for the spear lifts right off. This should last a lifetime! March 28, 2013
Very Attractive Paper Towel Holder Beautiful, great quality. Easy to change out the paper. You just have to remember not to pick it up by the top, as the pear just sits on top and is not attached. I bought two and just love them!! April 19, 2013
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Product:BM069-Ballard Counter Top Paper Towel Holder