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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Counter Top Paper Towel Holder 4.6 5 69 69
Love it! Nice and weighty. It's is exactly what I was looking for! August 28, 2014
Love the flour-de-lis holder! The flour-de-lis paper towel holder looks perfect in my French decorated kitchen. :) April 12, 2014
Ballard Counter Top Paper Towel Holder During a move, packers broke off stem of the top of the pear. Loved it so much, I had to order another one. Very convenient that the top comes off to slip the towel roll over and down, and it's heavy enough that you can grab a towel and tear off without using two hands. March 22, 2014
Love my Ballard Counter Top Paper Towel Holder! The Ballard Counter Top Paper Towel Holder is a great addition to my kitchen. It looks great, keeps the towel roll secure and is easy to put a new roll on. Love it! January 20, 2014
Nice Holder It's difficult to find a nice looking paper towel holder that's heavy enough to pull off a towel without holding it. This one fits the bill. My husband's only complaint is the towel roll kind of sticks to the matte black finish when you pull one off, so the roll doesn't spin smoothly. I can live with that though! January 11, 2014
This product is very nice this product has a nice finish, sturdy and is very functional. It looks just like it did in the picture. January 9, 2014
Heavy duty for paper towel holder. This is the second PT holder I have purchased from BD. I love them both. It is hard to find a TP holder that will not fall over when you are in a hurry and need a PT quick. Matches my kitchen perfectly. November 11, 2013
Great look This paper tower holder is elegant and looks great on my granite counter. It is heavy enough that it does not fall over when you pull a paper towel. The bronze color finish is well done and easy to wipe clean. September 9, 2013
Very sturdy This is a nice paper towel holder. It does not tip over when you grab a towel. Very nice in my kitchen. September 1, 2013
Perfect accessory for the kitchen! I wanted something whimsical for my kitchen, and this pear paper towel holder (I got the one in rust) is the PERFECT way to do it! I liked how heavy the product was. The top stays intact every time I use it. I've had people ask me where to buy it. If you're on the fence about buying this product...DO IT! You'll love it. May 14, 2013
The Best!!!!! This is the absolute best paper towel holder I've ever owned. It's incredibly sturdy and you really don't have to hold it while pulling off a towel. It's traditional yet feels "up to date". I wanted traditional but not old fashioned and this fit the bill perfectly. I got the scroll fleur in black iron and it's GORGEOUS!!! It looks like it sits flat on the counter but actually has rubber feet that lifts the base up slightly which is nice so it doesn't sit in a pool of water, which happens on the counter beside my sink sometimes ;). Note: In the picture it show extra space between the finial and top of the paper towel. With mine I don't have that. There is only about 3/4" between the bottom of the finial and the top of the paper towel. Thought I'd pass this on since this was a worry when I ordered. May 10, 2013
Very Attractive Paper Towel Holder Beautiful, great quality. Easy to change out the paper. You just have to remember not to pick it up by the top, as the pear just sits on top and is not attached. I bought two and just love them!! April 19, 2013
Fashion statement for the kitchen I bought this paper towel holder to go next to the sink. It's sturdy and well made. I also have the matching one that i mounts under the cabinet, which is just as nice. This holder is one of those little things that make a big statement. I recommend it. April 4, 2013
Great product! I loved this paper towel holder. It is solid and classic. The color is perfect. March 29, 2013
Gorgeous! I was so pleased when my towel holder arrived. It is heavy and very substantial, and wont tip over when pulling off a towel.... besides it is just beautiful too. I ordered the "spear" which reminded me of fleur-de-lis and the rust look is exactly the "oil rubbed bronze" look I was hoping for. You wont be disappointed. Easy to change the towel when empty, for the spear lifts right off. This should last a lifetime! March 28, 2013
looks expensive Very happy with my purchase - the rustic look of this towel holder looks fantastic and, like others have already stated, it is heavy enough to be used one handed. It looks like real rusted iron which should compliment just about any decor. February 27, 2013
Almost perfect I love the towel holder but my husband and I buy the super large Bounty paper towels and they do not fit with the side holder thingee (scientific term). We just unscrewed it and all was well. I do notice that the rubber feet leave marks on the counter but they are easily wiped away. February 8, 2013
Product well made Great addition to our kitchen. Holder is heavy enough to stay put when pulling the paper towels. Very easy to change the roll too. February 3, 2013
LOVE IT,PERFECT It's perfect for my kitchen, it's solid, and I choose the pear shape in black. I needed a paper towel holder but did not want something mediocre looking. This towel holder adds beauty to my kitchen and it's practical too! Love it! Cam January 10, 2013
LOVE LOVE I love the paper towel holder, very heavy and stable. The top was broken when I received it but they shipped my a new one... It's very stylish. November 30, 2012
Very beautiful! I never thought I could "gush" about a paper towel holder; but, this one is perfect! It is a nice size that doesn't take up your whole counter and it is actually very stylish. The function of the on/off of the roll of towels is very easy. It is heavy enough to tear a piece of towel off with one hand. The price-very good AND you get the excellent Ballard quality! I looked for quite a while to find one of these to fit in my "french country" kitchen and this was #i'll say it again# is perfect. November 26, 2012
Nice Weight Beautiful detail. Heavy enough to not move when you take a paper towel off. Love it. Great value as well! October 4, 2012
Looks great and is functional Love the product however I did not get one of the ones that I ordered. Returning them was too much of a hassle and so I have two the same instead of two different styles. October 1, 2012
Looks/Works great Very happy with the coloring and rustic look of the holder. It's also heavy enough that it does not move or feel wobbly when tearing off papers. Just don't pick it up by the removable top. August 24, 2012
Nice weight, easy to use, stays in place when getting paper towels Looks great in my Tuscan style kitchen. Love, Love, Love it! July 18, 2012
Heavy and attractive I have been looking for year s to replace a similar one that my husband broke. Very happy I found this one! July 15, 2012
Solid rustic with elegant aire Was just what I was looking for. It is heavy does the job and best part is the choice of top deco options! June 30, 2012
Great product. Just what I expected. Great product. Just what I expected. It was shipped very quickly. Sturdy and well made. June 30, 2012
easy to use and beautiful to look at! I had a mounted paper towel holder from Ballards before remodeling my kitchen. We loved its looks and high quality so we knew we would be ordering another one standing this time. Great product, great quality as usual June 23, 2012
Beautiful addition to my kitchen Not only is this product functional and well-made, it lends a beautiful ambience to my kitchen. I highly recommend this product and am very happy with my purchase. May 29, 2012
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Product:BM069-Ballard Counter Top Paper Towel Holder
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