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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 98 reviewers.
Rated 4 out of 5 by looks great and holds 3 big pairs of boots. I am so glad to have found a boot tray that isnt plastic! it is roomy and looks pricey. December 16, 2011
Rated 5 out of 5 by Functional and Pretty! I've had the boot tray in Quilted for years now. It's placed right by my front door, tucked in the corner. We take our shoes off in the house, and it's a great functional piece that looks nice too. It's large enough to hold about 3-4 pairs of adult-size shoes (depending on what type), and of course more kids' shoes can fit. December 13, 2011
Rated 5 out of 5 by Classy Touch Love this stylish shoe tray. It even impressed my guests. December 7, 2011
Rated 4 out of 5 by Very attractive this boot tray was all that I was hoping for. It is a great idea and the finish is lovely. It is a bit bigger than I expected. Otherwise, it is perfect. December 6, 2011
Rated 4 out of 5 by Beautiful in Entryway This is a truly good looking boot tray, although it is not as heavy or sturdy as you would expect. It does the trick though, holding all our slushy and dirty boots throughout the winter, and doing it in style! The tray arrived with a small dent, caused by the shipping process, which attests to how light the material really is. December 5, 2011
Rated 3 out of 5 by Lightweight but attractive I haven't used it in winter yet so I am not sure if it will rust with wet boots, but it is an attractive boot tray. For the price, however, I thought it would be sturdier/heavier metal. It is very lightweight and seems to be made of aluminum. It looks nice in my foyer. August 31, 2011
Rated 4 out of 5 by design This is a nice addition to my front foyer. I don't know how well it will perform during the winter. The last boot tray I purchased (not this company) rusted. This pproduct is supposed to be rust proof so I'm hoping it is. I do love having a boot tray it saves my hardwood floors from damaging water and salt. August 24, 2011
Rated 5 out of 5 by Perfect purchase The boot tray is totally functional and presentable for front door entry. It's just what I wanted and has been in use from the moment it came. It's great for sand in the summer, snow in the winter and wet footwear from rain. I recommend this product. August 12, 2011
Rated 2 out of 5 by Looks pretty but... This is a very pretty boot tray but it is flimsy. Dented within 1 day. Its now relegated to the inside of a hall closet. July 13, 2011
Rated 3 out of 5 by A little Disappointed Its not as pritty as I expected it to be. The color is ok. I think now that I can see it in person. I would have liked the rubber boot tray better. I purchased the boot tray with FLEUR DE LIS design nice design but overall, I wish I went with the rubber boot tray. June 23, 2011
Rated 5 out of 5 by Boot Tray Very attractive near my back door. Very handy as I have alot of traffic back there with a family of five. Well worth it and keeps the boots shoes neat and not scattered all over the floor. May 30, 2011
Rated 4 out of 5 by Nice looking but a little expensive and the metal is thin. So far so good. It definitely does the job and it is the best looking boot tray I have found. May 26, 2011
Rated 5 out of 5 by very stylish and roomy Ballard's boot tray was a terrific buy. It is useful and gives me and my family a stylish place to put our shoes when we get home. May 20, 2011
Rated 5 out of 5 by Beautiful boot tray I ordered this for inside our front door, where we deposit our shoes. When I ordered it, it said shipping wouldn't be for a couple weeks, shortly after I received an email saying it was backordered until July...okay, I'll wait, but then it arrived two days later! A nice surprise. It is larger and sturdier...and prettier with the nice quilt pattern...than other cheaper copper boot trays I've seen out there. It enhances our decor very nicely. May 20, 2011
Rated 5 out of 5 by Very Pretty Boot Tray! This boot tray is very pretty and sturdy. Adds an organziaed touch to the entry way closet. May 20, 2011
Rated 4 out of 5 by Very Sturdy and attractive I have had this item for 6 mths now and have had several people tell how much they like it. I had it in front of my house under a bench until I saw a sales person pick it up and look at it "closer" Now I keep it in the house because I don't want it to walk away! May 15, 2011
Rated 4 out of 5 by Good Idea Attractive and sturdy. I wish it came in a slightly smaller size to put by the door in a condo or an apartment. We don't all have big mudrooms. April 27, 2011
Rated 5 out of 5 by Saves our floors & looks good! This is a functional and attractive item in my rainy climate - Portland, Oregon. I bought two and parked them by the two entrances to my home. They are saving our floors and cut down on clean up. I put felt protectors on the bottom to keep the trays from scratching the wood floors, which also helps anchor them. April 24, 2011
Rated 5 out of 5 by The boot tray is great! I actually bought this for a friend's birthday. She LOVED the tray and uses it in her barn every day. It's decorative, pretty and strong enough for every day use. April 11, 2011
Rated 5 out of 5 by A "must have" for every home Whether you live in a large, small or tiny home - this boot tray will add immediate style! Stands up to whatever lands in it! I have mine at my beach house and it holds flip flops for the whole family as well as a hefty dose of sand!!!!! Love it! April 10, 2011
Rated 5 out of 5 by Oversized and beautiful copper finish Beautiful! The copper finish is perfect for the patio and the tray is oversized to easily fit 4 pairs of adult boots. April 7, 2011
Rated 5 out of 5 by Attractive and useful piece Love the overall look and it's very sturdy and functional. Big enough to hold size 11 boots. Keeps all shoes in one place after entering the door. April 6, 2011
Rated 5 out of 5 by Classy, Affordable An object so necessary and practical, but with an exceptionally dressy design! April 5, 2011
Rated 5 out of 5 by very good. I bought the shoe tray for my son's shoes. He always leave them at the door. I tried finding shoe tray's that would hold 3 prs. of shoes. Your tray holds 4. The tray that I saw cost more than yours. I have ordered from you in the past and your items look exactly like the pics in the catalog. :) March 19, 2011
Rated 4 out of 5 by functional and aesthetically pleasing After this past winter...I love it in my back foyer for everyone's boots. It fits perfectly! March 17, 2011
Rated 5 out of 5 by Just what I was looking for! I Love the boot tray.....It is just what I was looking for to keep water/mud etc off of my new wood floors....The fleur de lis one matches my new house too!! March 17, 2011
Rated 5 out of 5 by looks great and functional! We bought the boot tray for our entry way and it looks great, much better than the black rubber ones we use in the mudroom. March 16, 2011
Rated 4 out of 5 by Stylish and functional This not only looks nice, it holds up well to a winter full of snow covered boots and shoes. It's easy to clean, and did not rust or change color since we bought it. March 16, 2011
Rated 4 out of 5 by Extremely attractive in a front entryway. Very attractive. Easy to clean. My only frustration is that some spots are rusting - from the salt on the boots??? Not a lot - but it does mar the appearance. I bought 2 and put them both out for company. March 16, 2011
Rated 5 out of 5 by Excellent. Good quality and big enough to put my kid's shoes; and I have 3 kids. March 16, 2011
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Product:AM814-Ballard Boot Tray

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