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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 98 reviewers.
Rated 4 out of 5 by Extremely attractive in a front entryway. Very attractive. Easy to clean. My only frustration is that some spots are rusting - from the salt on the boots??? Not a lot - but it does mar the appearance. I bought 2 and put them both out for company. March 16, 2011
Rated 4 out of 5 by Stylish and functional This not only looks nice, it holds up well to a winter full of snow covered boots and shoes. It's easy to clean, and did not rust or change color since we bought it. March 16, 2011
Rated 4 out of 5 by functional and aesthetically pleasing After this past winter...I love it in my back foyer for everyone's boots. It fits perfectly! March 17, 2011
Rated 4 out of 5 by Good Idea Attractive and sturdy. I wish it came in a slightly smaller size to put by the door in a condo or an apartment. We don't all have big mudrooms. April 27, 2011
Rated 4 out of 5 by Very Sturdy and attractive I have had this item for 6 mths now and have had several people tell how much they like it. I had it in front of my house under a bench until I saw a sales person pick it up and look at it "closer" Now I keep it in the house because I don't want it to walk away! May 15, 2011
Rated 4 out of 5 by Nice looking but a little expensive and the metal is thin. So far so good. It definitely does the job and it is the best looking boot tray I have found. May 26, 2011
Rated 4 out of 5 by design This is a nice addition to my front foyer. I don't know how well it will perform during the winter. The last boot tray I purchased (not this company) rusted. This pproduct is supposed to be rust proof so I'm hoping it is. I do love having a boot tray it saves my hardwood floors from damaging water and salt. August 24, 2011
Rated 4 out of 5 by Beautiful in Entryway This is a truly good looking boot tray, although it is not as heavy or sturdy as you would expect. It does the trick though, holding all our slushy and dirty boots throughout the winter, and doing it in style! The tray arrived with a small dent, caused by the shipping process, which attests to how light the material really is. December 5, 2011
Rated 4 out of 5 by Very attractive this boot tray was all that I was hoping for. It is a great idea and the finish is lovely. It is a bit bigger than I expected. Otherwise, it is perfect. December 6, 2011
Rated 4 out of 5 by looks great and holds 3 big pairs of boots. I am so glad to have found a boot tray that isnt plastic! it is roomy and looks pricey. December 16, 2011
Rated 4 out of 5 by i like the appearance/ functionality of tray It looks great. Am hoping it won't pit over time. Wish you offered an extra long version for greater capacity. December 29, 2011
Rated 4 out of 5 by Handsome and sturdy I would give it 5* but for it's just a bit too big to keep at our back door where we enter. Narrow area and the tray is large. My fault for not measuring before ordering. February 2, 2013
Rated 4 out of 5 by Fits stuff perfectly Exactly as promised. Would only suggest that felt bottoms or cushions be on it. I added those myself. February 15, 2013
Rated 4 out of 5 by Very pretty - and useful way to manage shoes at entry! Love the look. Agree with others that the construction is not very sturdy. BUT - depends on your use. We mainly use to "corral" shoes when coming in from the garage to family room. Great look on reddish cherry hardwood floors. We did need to put felt rounds on the bottom to avoid scratching the floor. For wet boots - we've put down a piece of carpet to absorb the liquid - can see how it would quickly rust if you use a lot for boots. A nice addition to the entry. January 30, 2014
Rated 4 out of 5 by Much prettier than the black rubber and no rubber smell. This is a nice-looking boot tray and a good size, although if you have family members with really large feet their boots might be too large to fit. The edges of the tray turn in so the usable width is a little less than stated. I made some small modifications. I lined the bottom with clear, plastic rug protector to keep salt off the metal because I was concerned about corrosion. I also put six felt pads, the kind you use on chair legs, underneath so I can slide it to clean behind it without scratching our floor. February 12, 2014
Rated 4 out of 5 by Attractive and practical This product is attractive enough as well as functional for size 13 shoes and smaller. February 19, 2014
Rated 4 out of 5 by Ballard Boot Tray The Ballard Boot Tray is classy looking...much nicer than the usual black plastic/rubber ones. February 21, 2014
Rated 4 out of 5 by Boot Tray I bought the black rubber trays for the mud room at our farm and they were great but when I saw the copper ones I ordered those and love them.. February 26, 2014
Rated 4 out of 5 by Thumbs down on one, thumbs up on another. I ordered two boot trays. The rubber one smelled so bad I had to throw it outdoors, where is still is -- useless. Awful. The "copper" one is just fine. March 22, 2014
Rated 4 out of 5 by Nice Looking I ordered this boot tray on sale. Apparently, everybody else did, too! I had to wait several MONTHS to get it. Missed the rainy season. Oh well, winter will come. I was pleased with it. Definitely European looking. July 3, 2014
Rated 4 out of 5 by Pretty but slips on tile floor Very stylish & spacious. Ordered it for my kitchen but it slipped on the tile floor so moved it to my front entry on wood floor where it makes a statement as well as being functional Delivery was easy & quick. December 20, 2014
Rated 4 out of 5 by Not only for boots Using under house plants on top of storage box. Looks much better and disguises the individual plant protective dishes. December 27, 2014
Rated 4 out of 5 by Great addition to my entryway Goes well with my décor. This boot tray was a much appreciated gift. August 28, 2015
Rated 4 out of 5 by The tray is very attractive. I love the look of the boot tray and how it has eliminated the shoe clutter by the front door. Sadly I noticed when I was cleaning it, there are already (after about a month) two spots on the edges where it looks like it's rusting. Maybe this is just part of the rustic look which I did not notice when I first received the tray. October 4, 2015
Rated 3 out of 5 by A little Disappointed Its not as pritty as I expected it to be. The color is ok. I think now that I can see it in person. I would have liked the rubber boot tray better. I purchased the boot tray with FLEUR DE LIS design nice design but overall, I wish I went with the rubber boot tray. June 23, 2011
Rated 3 out of 5 by Lightweight but attractive I haven't used it in winter yet so I am not sure if it will rust with wet boots, but it is an attractive boot tray. For the price, however, I thought it would be sturdier/heavier metal. It is very lightweight and seems to be made of aluminum. It looks nice in my foyer. August 31, 2011
Rated 3 out of 5 by Pretty, not so practical. This boot tray looks great in our hallway but unfortunately isn't as practical as our previous hard rubber one. The main drawback is that the quilted design does not hold wet boots/shoes high enough off the surface. They sit in the expanding puddle rather than the moisture dripping off while the item dries. It will work well enough for items that are not wet. And it looks so darned good I couldn't send it back. Guess I will keep using my old one for the wet/snowy months. One other issue is that we have a tile hallway and you do need to put felt on the bottom to avoid scratching the tile. It also makes a loud noise against the tile when my husband drops (rather than places) his shoes on it. March 3, 2013
Rated 2 out of 5 by Looks pretty but... This is a very pretty boot tray but it is flimsy. Dented within 1 day. Its now relegated to the inside of a hall closet. July 13, 2011
Rated 2 out of 5 by Looks Great but rusts easily I bought this a few years ago and was extra careful to make sure no wet footwear was actually placed in the tray. Yes, that is ridiculous as it is a boot tray. It claims to be "rust resistant" which, I guess, covers the fact that it actually will rust. I finally lost my vigilance, and it totally rusted out. I'm going with the rubber boot tray as it is much more practical for winter footwear. March 9, 2014
Rated 1 out of 5 by Nice picture, poor quality. I am a quality shopper. I'll spend a bit more for the peace-of-mind. I look to my mail-order sources to do the sorting for me. This item may be useful but I took one look at it and in the basement on a shelf is where is it sitting. It's flimsy, light-weight and was tweaked so that it didn't sit true on the floor. Sorry, Ballard Designs. You've lost my business. June 4, 2012
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