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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 98 reviewers.
Rated 5 out of 5 by Makes things look NEAT! I have looked longingly [in catalog] at this boot tray for years and felt it was just too expensive even though I loved the look and usefulness of it. When I saw it go on sale for a decent price, I finally indulged in the purchase. I am happy with what it does, how it looks, and quality--- though I admit I'd have liked it to be just a bit heavier. It looks handsome and keeps clutter down! I am a happy customer with this purchase. February 1, 2014
Rated 4 out of 5 by Very pretty - and useful way to manage shoes at entry! Love the look. Agree with others that the construction is not very sturdy. BUT - depends on your use. We mainly use to "corral" shoes when coming in from the garage to family room. Great look on reddish cherry hardwood floors. We did need to put felt rounds on the bottom to avoid scratching the floor. For wet boots - we've put down a piece of carpet to absorb the liquid - can see how it would quickly rust if you use a lot for boots. A nice addition to the entry. January 30, 2014
Rated 5 out of 5 by Elegant organization!! These trays provide elegant organization in our foyer and collect the sand and salt in the inclement weather. They rinse clean and even fit my son's size 14 athletic shoes!! January 27, 2014
Rated 5 out of 5 by Awesome Adore the copper tray. Bought the black rubber one first and I can say I like them both but the copper one is something special. January 10, 2014
Rated 5 out of 5 by Definitely what was advertised It's the perfect solution to dirty shoes/boots coming into the house. Love the attractive finish and have received great reviews from house guests who are now keeping "THEIR" shoes off my entry carpet. December 17, 2013
Rated 5 out of 5 by The more the merrier! I ordered this boot tray for my beach house so everyone could kick off their sandy flip flops. I liked it so much I ordered it for my home, and, I've given one as a house-warming gift! So much more attractive than any others I've seen and the sides are higher than average so they keep the "muck' contained. I just vacuum it out and occasionally wipe it down with a wet rag. Great value! April 18, 2013
Rated 5 out of 5 by The rug is very strong and thick. I purchased two 5 X 8's and two 2 X 3 sized rugs. The are very sturdy and thick. I love the quality, very animal friendly. April 17, 2013
Rated 5 out of 5 by Nice looking We have no entry hall at our back door, and we keep garden clogs by the door. This tray keeps these shoes corralled, and the tile floor free of mud, leave, grass and clutter! April 17, 2013
Rated 5 out of 5 by great compliments Well worth waiting for . Boot tray is beautiful and functional. Everyone is commenting on how beautiful it is. Looks great in my kitchen and will hate to put it away until next winter. April 17, 2013
Rated 3 out of 5 by Pretty, not so practical. This boot tray looks great in our hallway but unfortunately isn't as practical as our previous hard rubber one. The main drawback is that the quilted design does not hold wet boots/shoes high enough off the surface. They sit in the expanding puddle rather than the moisture dripping off while the item dries. It will work well enough for items that are not wet. And it looks so darned good I couldn't send it back. Guess I will keep using my old one for the wet/snowy months. One other issue is that we have a tile hallway and you do need to put felt on the bottom to avoid scratching the tile. It also makes a loud noise against the tile when my husband drops (rather than places) his shoes on it. March 3, 2013
Rated 5 out of 5 by handsome and functional The boot tray looks great and it seems very durable. We are quite happy with it. February 25, 2013
Rated 1 out of 5 by This tray RUSTS! Boot tray looks great but dents easily. I received this as a gift for my entryway. My husband and son have been great in removing their wet boots and shoes when they enter the house. This tray RUSTS! Only buy if you use for boots and shoes that are already dry before you put on the tray. Not the quality that I would expect from Ballard. February 21, 2013
Rated 4 out of 5 by Fits stuff perfectly Exactly as promised. Would only suggest that felt bottoms or cushions be on it. I added those myself. February 15, 2013
Rated 4 out of 5 by Handsome and sturdy I would give it 5* but for it's just a bit too big to keep at our back door where we enter. Narrow area and the tray is large. My fault for not measuring before ordering. February 2, 2013
Rated 5 out of 5 by Beautiful addition to Mud Room area. I love the copper. It dresses up the area and goes very well with my accessories in my Mud Room. Easy to clean and always looks shiny and neat, even with wet and muddy boots. December 30, 2012
Rated 1 out of 5 by Disappointed Did not lay flat and dents easy. Didn't make it through it's first winter....rusted! December 9, 2012
Rated 5 out of 5 by Love it! Looks great. Such an improvement over the cheap black boot trays you find in any hardware store. Much wider, so it holds more. Helps us keep our entryway clean. Neat and attractive. December 2, 2012
Rated 5 out of 5 by Ballard Boot Tray This was purchased as a gift for my daughter-in -law who lives in Arizona, is a nurse and works 12 hour days. The first thing she does when she comes home is take off her shoes. The boot tray is very attractive as well as functional. It is big enough to hold several pairs of boots and shoes. She loves it! November 30, 2012
Rated 5 out of 5 by So far so good Keeps my husbands dirty work boots "contained" so I'm happy. November 2, 2012
Rated 5 out of 5 by Awesome!! I purchase this boot tray a few weeks ago for my mud room and I love it. I was nervous b/c I saw some reviews about it not lying flat. But it lays completely flat and it was bigger and sturdy than I thought it would be. I'm actually going to purchase another one for my front door it's that nice for the foyer too!! August 22, 2012
Rated 5 out of 5 by Beautiful boot tray I purchased this boot tray for our mud niche, but it looks so good that we decided to use it for our main entrance. It is light but the construction looks sturdy, I really appreciate how the metal is welded at the corners. July 17, 2012
Rated 5 out of 5 by Great product! Great piece for entry so everyone knows where their shoes go! Stylish and practical! July 2, 2012
Rated 1 out of 5 by Item arrived warped, does not lay flat Disappointed that something this expensive would not lay flat on the floor. It otherwise looks good. June 8, 2012
Rated 1 out of 5 by Nice picture, poor quality. I am a quality shopper. I'll spend a bit more for the peace-of-mind. I look to my mail-order sources to do the sorting for me. This item may be useful but I took one look at it and in the basement on a shelf is where is it sitting. It's flimsy, light-weight and was tweaked so that it didn't sit true on the floor. Sorry, Ballard Designs. You've lost my business. June 4, 2012
Rated 5 out of 5 by Even lovelier in person The elegant boot tray is a bit longer than my former rubber one. It looks so regal in my chestnut trimmed foyer. Really dresses it up. Thank you, Lou April 10, 2012
Rated 5 out of 5 by Just as shown This boot tray is just as shown in the catalogue and works really well in my entry. Gives my guests a hint that I'd like them to remove their shoes and help keep my carpet clean April 9, 2012
Rated 5 out of 5 by Pretty and functional. Pretty and functional. A little bigger than anticipated. But I like it. April 7, 2012
Rated 5 out of 5 by Great Buy I bought two of these for my front and rear entrances - couldn't have asked for better! The quality is outstanding and I've received several compliments. They have held up nicely over the winter and have plenty of room for my husband's size 13 shoes. March 4, 2012
Rated 5 out of 5 by Perfect boot tray I bought this boot tray after looking around a bit. It's the perfect size to fit under my entry way console table. It looks and feels like very high quality. I wish I had enough space for another one! January 3, 2012
Rated 4 out of 5 by i like the appearance/ functionality of tray It looks great. Am hoping it won't pit over time. Wish you offered an extra long version for greater capacity. December 29, 2011
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Product:AM814-Ballard Boot Tray

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