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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Furniture
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Ballard Boot Tray 4.4 5 86 86
very stylish and roomy Ballard's boot tray was a terrific buy. It is useful and gives me and my family a stylish place to put our shoes when we get home. May 20, 2011
Beautiful boot tray I ordered this for inside our front door, where we deposit our shoes. When I ordered it, it said shipping wouldn't be for a couple weeks, shortly after I received an email saying it was backordered until July...okay, I'll wait, but then it arrived two days later! A nice surprise. It is larger and sturdier...and prettier with the nice quilt pattern...than other cheaper copper boot trays I've seen out there. It enhances our decor very nicely. May 20, 2011
Very Pretty Boot Tray! This boot tray is very pretty and sturdy. Adds an organziaed touch to the entry way closet. May 20, 2011
Very Sturdy and attractive I have had this item for 6 mths now and have had several people tell how much they like it. I had it in front of my house under a bench until I saw a sales person pick it up and look at it "closer" Now I keep it in the house because I don't want it to walk away! May 15, 2011
Good Idea Attractive and sturdy. I wish it came in a slightly smaller size to put by the door in a condo or an apartment. We don't all have big mudrooms. April 27, 2011
Saves our floors & looks good! This is a functional and attractive item in my rainy climate - Portland, Oregon. I bought two and parked them by the two entrances to my home. They are saving our floors and cut down on clean up. I put felt protectors on the bottom to keep the trays from scratching the wood floors, which also helps anchor them. April 24, 2011
The boot tray is great! I actually bought this for a friend's birthday. She LOVED the tray and uses it in her barn every day. It's decorative, pretty and strong enough for every day use. April 11, 2011
A "must have" for every home Whether you live in a large, small or tiny home - this boot tray will add immediate style! Stands up to whatever lands in it! I have mine at my beach house and it holds flip flops for the whole family as well as a hefty dose of sand!!!!! Love it! April 10, 2011
Oversized and beautiful copper finish Beautiful! The copper finish is perfect for the patio and the tray is oversized to easily fit 4 pairs of adult boots. April 7, 2011
Attractive and useful piece Love the overall look and it's very sturdy and functional. Big enough to hold size 11 boots. Keeps all shoes in one place after entering the door. April 6, 2011
Classy, Affordable An object so necessary and practical, but with an exceptionally dressy design! April 5, 2011
very good. I bought the shoe tray for my son's shoes. He always leave them at the door. I tried finding shoe tray's that would hold 3 prs. of shoes. Your tray holds 4. The tray that I saw cost more than yours. I have ordered from you in the past and your items look exactly like the pics in the catalog. :) March 19, 2011
functional and aesthetically pleasing After this past winter...I love it in my back foyer for everyone's boots. It fits perfectly! March 17, 2011
Just what I was looking for! I Love the boot tray.....It is just what I was looking for to keep water/mud etc off of my new wood floors....The fleur de lis one matches my new house too!! March 17, 2011
looks great and functional! We bought the boot tray for our entry way and it looks great, much better than the black rubber ones we use in the mudroom. March 16, 2011
Stylish and functional This not only looks nice, it holds up well to a winter full of snow covered boots and shoes. It's easy to clean, and did not rust or change color since we bought it. March 16, 2011
Extremely attractive in a front entryway. Very attractive. Easy to clean. My only frustration is that some spots are rusting - from the salt on the boots??? Not a lot - but it does mar the appearance. I bought 2 and put them both out for company. March 16, 2011
Excellent. Good quality and big enough to put my kid's shoes; and I have 3 kids. March 16, 2011
Well-manufactured item. Very impressive friendly reminder for guests to remove their shoes when weather is bad. Put the rubber one in the garage next to the door and the cooper one just inside the front door. March 16, 2011
A "neat" purchase! I perfect addition to an entry way, this boot tray acts as a nice reminder to remove those sandy muddy shoes! March 16, 2011
I love it and all my guests have commented on how stylish it is. I love it and all my guests have commented on how stylish it is. March 16, 2011
Love this tray. It is attractive and holds plenty of shoes! This tray is completey worth it. It is stylish and functional. March 16, 2011
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Product:AM814-Ballard Boot Tray
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