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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Boot Tray 4.4 5 81 81
Perfect purchase The boot tray is totally functional and presentable for front door entry. It's just what I wanted and has been in use from the moment it came. It's great for sand in the summer, snow in the winter and wet footwear from rain. I recommend this product. August 12, 2011
Extremely attractive in a front entryway. Very attractive. Easy to clean. My only frustration is that some spots are rusting - from the salt on the boots??? Not a lot - but it does mar the appearance. I bought 2 and put them both out for company. March 16, 2011
Oversized and beautiful copper finish Beautiful! The copper finish is perfect for the patio and the tray is oversized to easily fit 4 pairs of adult boots. April 7, 2011
functional and aesthetically pleasing After this past winter...I love it in my back foyer for everyone's boots. It fits perfectly! March 17, 2011
Definitely what was advertised It's the perfect solution to dirty shoes/boots coming into the house. Love the attractive finish and have received great reviews from house guests who are now keeping "THEIR" shoes off my entry carpet. December 17, 2013
Just as shown This boot tray is just as shown in the catalogue and works really well in my entry. Gives my guests a hint that I'd like them to remove their shoes and help keep my carpet clean April 9, 2012
Beautiful in Entryway This is a truly good looking boot tray, although it is not as heavy or sturdy as you would expect. It does the trick though, holding all our slushy and dirty boots throughout the winter, and doing it in style! The tray arrived with a small dent, caused by the shipping process, which attests to how light the material really is. December 5, 2011
Beautiful boot tray I ordered this for inside our front door, where we deposit our shoes. When I ordered it, it said shipping wouldn't be for a couple weeks, shortly after I received an email saying it was backordered until July...okay, I'll wait, but then it arrived two days later! A nice surprise. It is larger and sturdier...and prettier with the nice quilt pattern...than other cheaper copper boot trays I've seen out there. It enhances our decor very nicely. May 20, 2011
i like the appearance/ functionality of tray It looks great. Am hoping it won't pit over time. Wish you offered an extra long version for greater capacity. December 29, 2011
Very Sturdy and attractive I have had this item for 6 mths now and have had several people tell how much they like it. I had it in front of my house under a bench until I saw a sales person pick it up and look at it "closer" Now I keep it in the house because I don't want it to walk away! May 15, 2011
Nice looking but a little expensive and the metal is thin. So far so good. It definitely does the job and it is the best looking boot tray I have found. May 26, 2011
Lightweight but attractive I haven't used it in winter yet so I am not sure if it will rust with wet boots, but it is an attractive boot tray. For the price, however, I thought it would be sturdier/heavier metal. It is very lightweight and seems to be made of aluminum. It looks nice in my foyer. August 31, 2011
Beautiful addition to Mud Room area. I love the copper. It dresses up the area and goes very well with my accessories in my Mud Room. Easy to clean and always looks shiny and neat, even with wet and muddy boots. December 30, 2012
Nice picture, poor quality. I am a quality shopper. I'll spend a bit more for the peace-of-mind. I look to my mail-order sources to do the sorting for me. This item may be useful but I took one look at it and in the basement on a shelf is where is it sitting. It's flimsy, light-weight and was tweaked so that it didn't sit true on the floor. Sorry, Ballard Designs. You've lost my business. June 4, 2012
Ballard Boot Tray This was purchased as a gift for my daughter-in -law who lives in Arizona, is a nurse and works 12 hour days. The first thing she does when she comes home is take off her shoes. The boot tray is very attractive as well as functional. It is big enough to hold several pairs of boots and shoes. She loves it! November 30, 2012
Love it! Looks great. Such an improvement over the cheap black boot trays you find in any hardware store. Much wider, so it holds more. Helps us keep our entryway clean. Neat and attractive. December 2, 2012
So far so good Keeps my husbands dirty work boots "contained" so I'm happy. November 2, 2012
Great product! Great piece for entry so everyone knows where their shoes go! Stylish and practical! July 2, 2012
Even lovelier in person The elegant boot tray is a bit longer than my former rubber one. It looks so regal in my chestnut trimmed foyer. Really dresses it up. Thank you, Lou April 10, 2012
Pretty and functional. Pretty and functional. A little bigger than anticipated. But I like it. April 7, 2012
Very attractive this boot tray was all that I was hoping for. It is a great idea and the finish is lovely. It is a bit bigger than I expected. Otherwise, it is perfect. December 6, 2011
design This is a nice addition to my front foyer. I don't know how well it will perform during the winter. The last boot tray I purchased (not this company) rusted. This pproduct is supposed to be rust proof so I'm hoping it is. I do love having a boot tray it saves my hardwood floors from damaging water and salt. August 24, 2011
looks great and holds 3 big pairs of boots. I am so glad to have found a boot tray that isnt plastic! it is roomy and looks pricey. December 16, 2011
Classy Touch Love this stylish shoe tray. It even impressed my guests. December 7, 2011
A little Disappointed Its not as pritty as I expected it to be. The color is ok. I think now that I can see it in person. I would have liked the rubber boot tray better. I purchased the boot tray with FLEUR DE LIS design nice design but overall, I wish I went with the rubber boot tray. June 23, 2011
very stylish and roomy Ballard's boot tray was a terrific buy. It is useful and gives me and my family a stylish place to put our shoes when we get home. May 20, 2011
The boot tray is great! I actually bought this for a friend's birthday. She LOVED the tray and uses it in her barn every day. It's decorative, pretty and strong enough for every day use. April 11, 2011
Well-manufactured item. Very impressive friendly reminder for guests to remove their shoes when weather is bad. Put the rubber one in the garage next to the door and the cooper one just inside the front door. March 16, 2011
Good Idea Attractive and sturdy. I wish it came in a slightly smaller size to put by the door in a condo or an apartment. We don't all have big mudrooms. April 27, 2011
Attractive and useful piece Love the overall look and it's very sturdy and functional. Big enough to hold size 11 boots. Keeps all shoes in one place after entering the door. April 6, 2011
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