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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Boot Tray 4.4 5 81 81
Bought this tray because it ws shallow enough to fit under our couch to use for excess magazines. I couldn't find a basket shallow enough to fit under the couch. This works perfectly and slides better than a basket. March 1, 2014
Much prettier than the black rubber and no rubber smell. This is a nice-looking boot tray and a good size, although if you have family members with really large feet their boots might be too large to fit. The edges of the tray turn in so the usable width is a little less than stated. I made some small modifications. I lined the bottom with clear, plastic rug protector to keep salt off the metal because I was concerned about corrosion. I also put six felt pads, the kind you use on chair legs, underneath so I can slide it to clean behind it without scratching our floor. February 12, 2014
Perfect boot tray I bought this boot tray after looking around a bit. It's the perfect size to fit under my entry way console table. It looks and feels like very high quality. I wish I had enough space for another one! January 3, 2012
Awesome Adore the copper tray. Bought the black rubber one first and I can say I like them both but the copper one is something special. January 10, 2014
Awesome!! I purchase this boot tray a few weeks ago for my mud room and I love it. I was nervous b/c I saw some reviews about it not lying flat. But it lays completely flat and it was bigger and sturdy than I thought it would be. I'm actually going to purchase another one for my front door it's that nice for the foyer too!! August 22, 2012
Great Buy I bought two of these for my front and rear entrances - couldn't have asked for better! The quality is outstanding and I've received several compliments. They have held up nicely over the winter and have plenty of room for my husband's size 13 shoes. March 4, 2012
Saves our floors & looks good! This is a functional and attractive item in my rainy climate - Portland, Oregon. I bought two and parked them by the two entrances to my home. They are saving our floors and cut down on clean up. I put felt protectors on the bottom to keep the trays from scratching the wood floors, which also helps anchor them. April 24, 2011
Larger than expected Great design! Nice enough to to set out in view. Will hold lots of boots! March 24, 2014
Thumbs down on one, thumbs up on another. I ordered two boot trays. The rubber one smelled so bad I had to throw it outdoors, where is still is -- useless. Awful. The "copper" one is just fine. March 22, 2014
Exactly as I expected! This product looked exactly as pictured. I got the fleur de lis one with the matching organizer and both look great in my laundry/mud room! March 22, 2014
Elegant and useful Attractive, functional, large enough for daily family use (or party guests to hold their snow/rain/mud boots & shoes while visiting). Sturdy but light. We use one in entry closet and one in back entry mud room where family comes inside. March 20, 2014
great product We have serious issues with tennis court mess in the house which has been resolved with this boot tray. My girlfriend's husband brings in golf mess, so I got her one too and she is thrilled March 17, 2014
Fantastic Boot Tray The boot tray is well made and has a nice design embossed inside. It looks nice next to our back door and is definitely nicer than the rubber tray it replaced. March 17, 2014
Looks Great but rusts easily I bought this a few years ago and was extra careful to make sure no wet footwear was actually placed in the tray. Yes, that is ridiculous as it is a boot tray. It claims to be "rust resistant" which, I guess, covers the fact that it actually will rust. I finally lost my vigilance, and it totally rusted out. I'm going with the rubber boot tray as it is much more practical for winter footwear. March 9, 2014
Disappointed Did not lay flat and dents easy. Didn't make it through it's first winter....rusted! December 9, 2012
A "must have" for every home Whether you live in a large, small or tiny home - this boot tray will add immediate style! Stands up to whatever lands in it! I have mine at my beach house and it holds flip flops for the whole family as well as a hefty dose of sand!!!!! Love it! April 10, 2011
Boot Tray I bought the black rubber trays for the mud room at our farm and they were great but when I saw the copper ones I ordered those and love them.. February 26, 2014
Ballard Boot Tray The Ballard Boot Tray is classy looking...much nicer than the usual black plastic/rubber ones. February 21, 2014
Attractive and practical This product is attractive enough as well as functional for size 13 shoes and smaller. February 19, 2014
Boot Trays are great! I ordered two boot trays for use in our mudroom, and they are exactly what we needed! The copper color and fleur-de-lis design are perfect. Thank you! February 16, 2014
Beautiful boot tray I purchased this boot tray for our mud niche, but it looks so good that we decided to use it for our main entrance. It is light but the construction looks sturdy, I really appreciate how the metal is welded at the corners. July 17, 2012
Item arrived warped, does not lay flat Disappointed that something this expensive would not lay flat on the floor. It otherwise looks good. June 8, 2012
Makes things look NEAT! I have looked longingly [in catalog] at this boot tray for years and felt it was just too expensive even though I loved the look and usefulness of it. When I saw it go on sale for a decent price, I finally indulged in the purchase. I am happy with what it does, how it looks, and quality--- though I admit I'd have liked it to be just a bit heavier. It looks handsome and keeps clutter down! I am a happy customer with this purchase. February 1, 2014
Very pretty - and useful way to manage shoes at entry! Love the look. Agree with others that the construction is not very sturdy. BUT - depends on your use. We mainly use to "corral" shoes when coming in from the garage to family room. Great look on reddish cherry hardwood floors. We did need to put felt rounds on the bottom to avoid scratching the floor. For wet boots - we've put down a piece of carpet to absorb the liquid - can see how it would quickly rust if you use a lot for boots. A nice addition to the entry. January 30, 2014
Boot Tray Very nice quality. Looks great in my family room foyer as you come in from the outside. February 5, 2014
Metal shoe tray is perfect for my needs I purchased the fleur-de-lis boot tray with the antique copper finish. It is a beautiful addition to my home and very handsome in my entry. I have had it for about a month and so far it has been a great product. February 2, 2014
Functional and Pretty! I've had the boot tray in Quilted for years now. It's placed right by my front door, tucked in the corner. We take our shoes off in the house, and it's a great functional piece that looks nice too. It's large enough to hold about 3-4 pairs of adult-size shoes (depending on what type), and of course more kids' shoes can fit. December 13, 2011
size, functionality, appearance excellent. Price appropriate. It fits. It works. It looks great. Price was right. Arrived before we forgot we ordered it. February 3, 2014
Excellent boot tray We love our boot tray. Great price, well made & keeps our floors clean, thank you. February 2, 2014
Elegant organization!! These trays provide elegant organization in our foyer and collect the sand and salt in the inclement weather. They rinse clean and even fit my son's size 14 athletic shoes!! January 27, 2014
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