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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Boot Tray 4.4 5 83 83
Good Idea Attractive and sturdy. I wish it came in a slightly smaller size to put by the door in a condo or an apartment. We don't all have big mudrooms. April 27, 2011
Stylish and functional This not only looks nice, it holds up well to a winter full of snow covered boots and shoes. It's easy to clean, and did not rust or change color since we bought it. March 16, 2011
Attractive and useful piece Love the overall look and it's very sturdy and functional. Big enough to hold size 11 boots. Keeps all shoes in one place after entering the door. April 6, 2011
Just what I was looking for! I Love the boot tray.....It is just what I was looking for to keep water/mud etc off of my new wood floors....The fleur de lis one matches my new house too!! March 17, 2011
Very Pretty Boot Tray! This boot tray is very pretty and sturdy. Adds an organziaed touch to the entry way closet. May 20, 2011
looks great and functional! We bought the boot tray for our entry way and it looks great, much better than the black rubber ones we use in the mudroom. March 16, 2011
A "neat" purchase! I perfect addition to an entry way, this boot tray acts as a nice reminder to remove those sandy muddy shoes! March 16, 2011
Classy, Affordable An object so necessary and practical, but with an exceptionally dressy design! April 5, 2011
Excellent. Good quality and big enough to put my kid's shoes; and I have 3 kids. March 16, 2011
I love it and all my guests have commented on how stylish it is. I love it and all my guests have commented on how stylish it is. March 16, 2011
Love this tray. It is attractive and holds plenty of shoes! This tray is completey worth it. It is stylish and functional. March 16, 2011
The more the merrier! I ordered this boot tray for my beach house so everyone could kick off their sandy flip flops. I liked it so much I ordered it for my home, and, I've given one as a house-warming gift! So much more attractive than any others I've seen and the sides are higher than average so they keep the "muck' contained. I just vacuum it out and occasionally wipe it down with a wet rag. Great value! April 18, 2013
great compliments Well worth waiting for . Boot tray is beautiful and functional. Everyone is commenting on how beautiful it is. Looks great in my kitchen and will hate to put it away until next winter. April 17, 2013
Nice looking We have no entry hall at our back door, and we keep garden clogs by the door. This tray keeps these shoes corralled, and the tile floor free of mud, leave, grass and clutter! April 17, 2013
The rug is very strong and thick. I purchased two 5 X 8's and two 2 X 3 sized rugs. The are very sturdy and thick. I love the quality, very animal friendly. April 17, 2013
handsome and functional The boot tray looks great and it seems very durable. We are quite happy with it. February 25, 2013
Fits stuff perfectly Exactly as promised. Would only suggest that felt bottoms or cushions be on it. I added those myself. February 15, 2013
Handsome and sturdy I would give it 5* but for it's just a bit too big to keep at our back door where we enter. Narrow area and the tray is large. My fault for not measuring before ordering. February 2, 2013
Boot Tray Very attractive near my back door. Very handy as I have alot of traffic back there with a family of five. Well worth it and keeps the boots shoes neat and not scattered all over the floor. May 30, 2011
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Product:AM814-Ballard Boot Tray