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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Boot Tray 4.4 5 86 86
Fits stuff perfectly Exactly as promised. Would only suggest that felt bottoms or cushions be on it. I added those myself. February 15, 2013
Handsome and sturdy I would give it 5* but for it's just a bit too big to keep at our back door where we enter. Narrow area and the tray is large. My fault for not measuring before ordering. February 2, 2013
Beautiful addition to Mud Room area. I love the copper. It dresses up the area and goes very well with my accessories in my Mud Room. Easy to clean and always looks shiny and neat, even with wet and muddy boots. December 30, 2012
Disappointed Did not lay flat and dents easy. Didn't make it through it's first winter....rusted! December 9, 2012
Love it! Looks great. Such an improvement over the cheap black boot trays you find in any hardware store. Much wider, so it holds more. Helps us keep our entryway clean. Neat and attractive. December 2, 2012
Ballard Boot Tray This was purchased as a gift for my daughter-in -law who lives in Arizona, is a nurse and works 12 hour days. The first thing she does when she comes home is take off her shoes. The boot tray is very attractive as well as functional. It is big enough to hold several pairs of boots and shoes. She loves it! November 30, 2012
So far so good Keeps my husbands dirty work boots "contained" so I'm happy. November 2, 2012
Awesome!! I purchase this boot tray a few weeks ago for my mud room and I love it. I was nervous b/c I saw some reviews about it not lying flat. But it lays completely flat and it was bigger and sturdy than I thought it would be. I'm actually going to purchase another one for my front door it's that nice for the foyer too!! August 22, 2012
Beautiful boot tray I purchased this boot tray for our mud niche, but it looks so good that we decided to use it for our main entrance. It is light but the construction looks sturdy, I really appreciate how the metal is welded at the corners. July 17, 2012
Great product! Great piece for entry so everyone knows where their shoes go! Stylish and practical! July 2, 2012
Item arrived warped, does not lay flat Disappointed that something this expensive would not lay flat on the floor. It otherwise looks good. June 8, 2012
Nice picture, poor quality. I am a quality shopper. I'll spend a bit more for the peace-of-mind. I look to my mail-order sources to do the sorting for me. This item may be useful but I took one look at it and in the basement on a shelf is where is it sitting. It's flimsy, light-weight and was tweaked so that it didn't sit true on the floor. Sorry, Ballard Designs. You've lost my business. June 4, 2012
Even lovelier in person The elegant boot tray is a bit longer than my former rubber one. It looks so regal in my chestnut trimmed foyer. Really dresses it up. Thank you, Lou April 10, 2012
Just as shown This boot tray is just as shown in the catalogue and works really well in my entry. Gives my guests a hint that I'd like them to remove their shoes and help keep my carpet clean April 9, 2012
Pretty and functional. Pretty and functional. A little bigger than anticipated. But I like it. April 7, 2012
Great Buy I bought two of these for my front and rear entrances - couldn't have asked for better! The quality is outstanding and I've received several compliments. They have held up nicely over the winter and have plenty of room for my husband's size 13 shoes. March 4, 2012
Perfect boot tray I bought this boot tray after looking around a bit. It's the perfect size to fit under my entry way console table. It looks and feels like very high quality. I wish I had enough space for another one! January 3, 2012
i like the appearance/ functionality of tray It looks great. Am hoping it won't pit over time. Wish you offered an extra long version for greater capacity. December 29, 2011
looks great and holds 3 big pairs of boots. I am so glad to have found a boot tray that isnt plastic! it is roomy and looks pricey. December 16, 2011
Functional and Pretty! I've had the boot tray in Quilted for years now. It's placed right by my front door, tucked in the corner. We take our shoes off in the house, and it's a great functional piece that looks nice too. It's large enough to hold about 3-4 pairs of adult-size shoes (depending on what type), and of course more kids' shoes can fit. December 13, 2011
Classy Touch Love this stylish shoe tray. It even impressed my guests. December 7, 2011
Very attractive this boot tray was all that I was hoping for. It is a great idea and the finish is lovely. It is a bit bigger than I expected. Otherwise, it is perfect. December 6, 2011
Beautiful in Entryway This is a truly good looking boot tray, although it is not as heavy or sturdy as you would expect. It does the trick though, holding all our slushy and dirty boots throughout the winter, and doing it in style! The tray arrived with a small dent, caused by the shipping process, which attests to how light the material really is. December 5, 2011
Lightweight but attractive I haven't used it in winter yet so I am not sure if it will rust with wet boots, but it is an attractive boot tray. For the price, however, I thought it would be sturdier/heavier metal. It is very lightweight and seems to be made of aluminum. It looks nice in my foyer. August 31, 2011
design This is a nice addition to my front foyer. I don't know how well it will perform during the winter. The last boot tray I purchased (not this company) rusted. This pproduct is supposed to be rust proof so I'm hoping it is. I do love having a boot tray it saves my hardwood floors from damaging water and salt. August 24, 2011
Perfect purchase The boot tray is totally functional and presentable for front door entry. It's just what I wanted and has been in use from the moment it came. It's great for sand in the summer, snow in the winter and wet footwear from rain. I recommend this product. August 12, 2011
Looks pretty but... This is a very pretty boot tray but it is flimsy. Dented within 1 day. Its now relegated to the inside of a hall closet. July 13, 2011
A little Disappointed Its not as pritty as I expected it to be. The color is ok. I think now that I can see it in person. I would have liked the rubber boot tray better. I purchased the boot tray with FLEUR DE LIS design nice design but overall, I wish I went with the rubber boot tray. June 23, 2011
Boot Tray Very attractive near my back door. Very handy as I have alot of traffic back there with a family of five. Well worth it and keeps the boots shoes neat and not scattered all over the floor. May 30, 2011
Nice looking but a little expensive and the metal is thin. So far so good. It definitely does the job and it is the best looking boot tray I have found. May 26, 2011
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Product:AM814-Ballard Boot Tray
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