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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Essential Pillow with Insert 18 inch 4.6 5 152 152
Wonderful Gift I bough three different color pillows, all with monograms, for Christmas Gifts. The price was great and the recipients all commented on how thoughtful of a gift it was because it was monogrammed. I'm probably going to buy a few for myself because I was so happy with them! January 7, 2012
Great little pillow! Cute addition to our sofa. Monogram was beautiful and shipping was fast! January 7, 2012
Perfect color I was looking for a not too big pillow for both color and support to place on a patterned chair. The Latte velvet is just right and the monogram adds a distinctive look. January 6, 2012
I might have recommended this product but it never arrived to the recepient! I ordered two of these monogrammed for Christmas for two different relatives. One party received it. The other did not! I have always valued Ballard Designs products and customer service. But I was really disappointed this time. I'm sure it must be the delivery service because my tracking info said it was shipped.......will have to ask for refund if it never arrives. Still love your designs and quality of products! January 5, 2012
Perfect priced pillow I ordered 2 of the pillows in the chocolate burlap with the white initials to put in my dining room arm chairs-perfect fit. I also received one of these from a friend(who knows I love anything Ballard), again in chocolate burlap with a blue initial for our bedroom. I may order more for gifts. January 5, 2012
great quality Had ordered 4 cushions with inserts, one cover was too small, was very pleased just how well the exchange went and the quickness, great customer service seamless! January 4, 2012
Nice fabric. Great price Great pillow! Velvet fabric very nice especially for the price. Only gave 4 stars because insert could be a little fuller but still very nice pillow December 30, 2011
Good pillow The pillows are pretty and serviceable, standing up to lots of use. December 27, 2011
Great quality and a beautiful addition to my home's decor I love the goose pillow insert and the cover itself is made very well. A nice job was done on the embroidery. It adds so much "hominess" to the bench I also ordered from Ballard. I have been a big fan for a long time. Thank you for great quality and unique products. December 17, 2011
Love this pillow This pillow adds the finishing touches to my sofa. I absolutely LOVE it and would highly recommend it!! December 14, 2011
Good quality This is made of good quality and very attractive in person. The only reason I gave it 4 stars is because the color wasn't what I thought it would be. I ordered the spa linen and I thought it was more of a pale blue, but it's kind of like a sage green-grey color. It doesn't really match my bedding, so I'm a little disappointed in that respect. The "J" on the personalization also looks a little funny. Overall this is a nice product and I would recommend it. December 7, 2011
Beautiful pillow, outstanding quality, terrific price! I will never buy basic pillows anywhere else. The quality is outstanding, just like everything Ballard. The price can't be beat! December 6, 2011
Great Quality! Was looking for a pillow that I could have monogrammed for my couch. I have Burlap through out my house and thought it would be a great compliment. And how it was!!! I get more comments (positive) about that one pillow! So much so I ordered the Shower curtain with the fringe for my master bath!!! Only downside is that it is on B/O till Feb! YEAH for Ballards!!!! November 28, 2011
Great added touch--anywhere! The Ballard basic pillows are delightful. The ones I got were monogrammed and were perfect finishing touches to tie in with the decor. The finish work on the pillows and inserts is quite good. In this case, more is better! November 25, 2011
Love it!! This pillow is EXCELLENT quality for the price. I got the crimson to add some color to my room, and it looks great!! Highly recommend!!!! November 16, 2011
Great colors and wonderful quality I am quite jpleased with my pillows; we use them in the dinette area for support on the chairs and extra color. Thanks for a great product. Will be buying more. November 12, 2011
GREAT FEATURE BEING ABLE TO REPLACE COVERS I HAVE ORDERED PILLOW BEFORE. BALLARD HAS NICE CHOICE OF COLORS.PILLOW IS NOT QUITE AS FLUFFY AS THE ONE I ORDERED BEFORE,NOT AS MUCH DOWN,BUT STILL VERY NICE. THE NICEST THING BEING I CAN MATCH TABLECLOTHS WITH PILLOWS IN ROOM AND NEVER HAVE TO WORRY ABOUT A PERFECT MATCH.IT ALWAYS IS. LOVE THAT November 11, 2011
love the personal touch So glad I found these pillows, you can add your own personal message . I've already ordered a few and plan on ordering more. Love these beautiful pillows,such a great way to give your home that special flair. October 28, 2011
perfect little lumbar pillow We are enjoying our new small lumbar pillows. They are a really comfortable addition to fairly upright wing chairs, fitting much better than the square pillows that used to be there. The ivory quilted fabric is great and goes with everything else! I didn't monogram them as I was afraid it wouldn't look right with the quilted look, but I wish I had, I would have looked great. October 20, 2011
Good quality - wrong color I received the pillows and was very excited (we just bought a condo and in the process of furnishing) until I layed them on the sofa. - They are two different colors. I will need to return them. I inadvertently left them at the condo - will return this weekend (10/22-23) to condo and return them to you on the 24th for exchange. Cannot use them as is. Nothing wrong with quality. October 16, 2011
Wonderful, high end pillows Adds a personal touch with the monogram. Very nice fabrics, well made with plush down inserts. Very high end at a better price! October 14, 2011
Excellent quality. The Ballard Basic pillow is not only an excellent value, but the quality is also outstanding. I've ordered these pillows several times over the years and am never disappointed! October 12, 2011
Great Quality Pillow These are great quality pillows at a very affordable price. The monogramming is well done and adds to the beauty of the pillow. Would highly recommend. They were also shipped out very fast. Thank you Ballard! September 21, 2011
EXCELLENT QUALITY This pillow is just what I expect from Ballard. Exactly as pictured plus, on close inspection, it has quality fabric, excellent workmanship and a beautiful monogram! Perfect! September 17, 2011
Great pillows I would definitely recommend Ballard's pillows to anyone and have. My only complaint is that I think the shipping price is too high. September 15, 2011
cute monogram For the price, I am thrilled with my monogram pillow. I don't love the way the letter "J" looks in my monogram, but I am OK with that. It's just one letter.. it's just the font that makes it look a little weird I think. Anyway, for under $25, this is a great deal, nice quality, very preppy September 9, 2011
Affordable quality! The pillow inserts were soft and comfy and the pillow covers look great. The colors on the website looked exactly like the actual pillow cover. September 7, 2011
Ballard Basic Pillows This size is one of my very favorite. 15x30. Love every fabric I've ordered in pillow covers as well. From velvet to standard material on other covers. Have been happy with all of them. Except the burlap. It's just too rough and not comfy for my home. August 4, 2011
a great basic i bought a plain linen pillow as a throw for a paisley linen chair..it was a bit plain, so i affixed some old pins to it (gold and amber...)..looks great! it just needed a little touch of color :-) the quality of the pillow is quite good..stitched properly and just the right amount of "poof".. August 4, 2011
Beautiful, personal, and a great value. This is the fourth monogrammed pillow I've ordered from Ballards, and I am completely satisfied with all. Two were for me, and two were gifts, and the recipients loved them. The monogramming is lovely and the fabric of excellent quality. Shipping was very fast. All in all, a wonderful accessory at a great price. July 27, 2011
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